Ricoh Aficio 2035e Service Manual page 827

Code Meaning
15-16 Mail Size Receive Error The mail cannot be received because
15-17 Receive Timeout
15-18 Incomplete Mail
Received
15-31 Final Destination for
Transfer Request
Reception Format Error
15-39 Send/Delivery
Destination Error
15-41 SMTP Receive Error
15-42 Off Ramp Gateway
Error
15-43 Address Format Error
15-44 Addresses Over
15-61 Attachment File Format
Error
15-62 TIFF File Compatibility
Error
15-63 TIFF Parameter Error
SM
ERROR CODES FOR LAN COMMUNICATION
Cause
it is too large.
May occur during manual receiving
only because the network is not
operating correctly.
Only one portion of the mail was
received.
The format of the final destination for
the transfer request was incorrect.
The transmission cannot be delivered
to the final destination:
• Destination file format is incorrect.
• Could not create the destination
for the file transmission.
Reception rejected because the
transaction exceeded the limit for the
"Auth. E-mail RX" setting.
The delivery destination address was
specified with Off Ramp Gateway
OFF.
Format error in the address of the Off
Ramp Gateway.
The number of addresses for the Off
Ramp Gateway exceeded the limit of
30.
The attached file is not TIFF format.
Could not receive transmission due
to:
Resolution error
• Image of resolution greater than
200 dpi without extended memory.
• Resolution is not supported.
Page size error
• The page size was larger than A3.
Compression error
• File was compressed with other
than MH, MR, or MMR.
The TIFF file sent as the attachment
could not be received because the
TIFF header is incorrect:
• The TIFF file attachment is a type
not supported.
• The TIFF file attachment is
corrupted.
• Software error.
5
Action
• Increase the setting that limits
the size of e-mail that can be
received (in the User Tools>
System Settings> File Transfer
menu).
• Ask the sender to break the e-
mail into smaller parts and
send them separately.
Contact the network administrator
and check that the network is
operating correctly.
Ask the sender to send as one
transmission.
Ask the sender to check the final
destination.
• Delete the destination file to
enable receiving.
• Ask the sender to check the
transfer destination and final
destination.
• Check the content of the
"From" entry in the mail
header.
• Check the "Auth. E-mail RX"
setting.
• Enable the Off Ramp Gateway
function.
• Ask the sender not to specify
the Off Ramp Gateway
address.
Ask the sender to check the mail
destination.
Ask the sender to check the mail
destination.
Try to check the format of the
sent mail, then ask the user to
use TIFF format.
Ask the sender to check the
following:
• File was sent in TIFF format.
• Compatibility of the resolution
setting.
• Size of the page.
• Method used to compress the
file.
• Ask the sender to check that
the attachment was sent in
correctTIFF format.
• If the problem persists, update
the software.
IFAX