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4)
C answer, D and C in conversation;
5)
D hang up and dial 87654321 again, B start ring.
4.11 Auto Attendant
4.11.1 Introduction
Auto attendant service allows callers to be automatically transferred to an extension without the
intervention of an operator, and also allows a caller to reach a live operator by dialing a number, usually
"0". Auto attendant will have a greeting message that is played to callers, this message can be
configured. Different message to play in different time period is available. Each user group has an auto
attendant, supports up to 40 phone numbers.
4.11.2 Configuration
1.
Parameters.
DTMF interval: inter-digit timer for DTMF collecting.
DTMF total time: total time use for DTMF collecting.
Extension wait answer time: the caller will return to the main menu when the timer
expired.
Auto attendant number: the phone number to access the auto attendant system.
IVR menu: a set of parameters for time-based application.
Auto transfer: auto transfer to the operator after playing greeting message.
Key define: define the key to reach the operator or a certain department.
2.
Enable auto attendant.
WEB configuration: Choose the menu: Voice Service→Auto Attendant→Generic.
3.
Add auto attendant number.
WEB configuration: Choose the menu: Voice Service→Auto Attendant→Generic.
4.
Add IVR menu.
WEB configuration: Choose the menu: Voice Service→Auto Attendant→IVR Menu.
5.
Specify IVR menu for different time period.
WEB configuration: Choose the menu: Voice Service→Auto Attendant→IVR Configuration.
6.
Change greeting prompts.
WEB configuration: Choose the menu: Voice Service→Voice File→IVR Menu.
7.
Disable auto transfer to an extension.
WEB configuration: Choose the menu: Voice Service→Auto Attendant→Generic.
4.11.3 Operation Guide
An auto attendant with number 87654321, IVR menu 1 uses greeting prompts for business hours,
key 0 is correspond to hunt group 8888 which includes extension A and extension B, IVR menu 2 uses
greeting prompts for non-business hours, key 0 is correspond to extension C, start time 1 8:00 with IVR
menu 1, start time 1 17:300 with IVR menu 2.
1)
User D dial 87654321 at 9:00, greeting prompts for business hours will be heard, dial 0, A start
ring;
2)
A answer, A and D in conversation;
BG9008W User Manual
Page 119 of 133
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