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Hold Recall
Description
Prevents a call on hold from being kept waiting longer than a pre-determined time. If the timer
expires, ringing or an alarm tone is sent to the extension user who held the call as a reminder.
If the extension user is on-hook and its speaker-phone is off, the phone will ring.
If the extension user is engaged in a call when the Hold Recall Time expires, an alarm tone is
sent from the built-in speaker of a PT or from the handset of an SLT at 15-second intervals.
In this case, Call Waiting feature should be enabled at the extension beforehand.
Conditions
• Hold Recall applies to the following calls:
— Calls on Consultation Hold
— Calls on Hold
— Calls on Exclusive Hold
• Automatic Disconnection
If an outside call placed on hold is not retrieved within 30 minutes, it is automatically
disconnected.
• Hold Recall can be disabled by System Programming.
• If "Call Waiting" is enabled at the extension where the call is held, an alarm tone is emitted
as follows:
[SP], [NL]
[JT]
• The display PT flashes the indication of the held party for five seconds at 15-second
intervals synchronising with the tone.
• [JT] only
In case of an SLT, an alarm tone is sent from the handset at 5-second intervals.
Programming Guide References
• 2.3 Numbering Plan
– Call Waiting Set / Cancel
• 2.5 System Timer
– Hold Recall Time
Features Guide
15 s
5 s
1.13 Audible Tone Features
267
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