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1.5 Attended Features
2. If the 1st call arrives at extension A, the 2nd call will arrive at extension B.
UCD group
3. When the 2nd call arrives at extension B, the 3rd call will arrive at extension C.
Notes
1. Busy status
If group members are in one of the following conditions, they are considered as busy.
• The extension is in Call Forwarding / Do Not Disturb (FWD / DND) mode.
— Calls to a UCD Group may ring the extension in FWD / DND mode, or skip it. This
is determined by System Programming. <Section 3.3 Extension Group, "FWD / DND
Mode" in the Programming Guide>
• Another call is already ringing on the extension.
• The extension is off-hook.
• The extension is logged-out.
2. Login / Logout
Extension users in the UCD Group can leave the group temporarily when they are
away from their desks, to prevent calls being sent to their extensions (Logout).
They can return to the group when they are ready to answer calls (Login).
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3rd call in queue
2nd call in queue
Extension B
(When extension B is busy
or logged-out, the call
arrives at extension C.)
Extension C
Extension A
Features Guide
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