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1.10 Holding Features
Call Hold, Exclusive – Station
Description
Allows the PT user to prevent any other extension users from retrieving a held intercom call.
A call on Exclusive Hold can only be retrieved from the extension on which it is held.
Conditions
• Music on Hold
"Music on Hold" is sent to the party on hold, if available.
• What if a call on Exclusive Hold is not retrieved?
If a call on Exclusive Hold is not retrieved in a specified period of time (Hold Recall Time),
Hold Recall tone (if the extension is on-hook) or Hold Warning tone (if engaged in another
call) rings the extension where the call is held. After this, the held call can be retrieved from
any extension.
• Automatic Disconnection
If a call placed on hold is not retrieved within 30 minutes, it is automatically disconnected.
• How many intercom calls can be put on Exclusive Hold?
The number of intercom calls that can be placed on Exclusive Hold on an extension at a time
differs depending on the telephone type as follows :
– <ICM type PT >
One
– <DN type PT>
as many intercom calls as the number of DN (PDN, SDN) buttons on it
– < SLT>
Not available
Programming Guide References
• 2.2 Tenant
– Music on Hold Source
• 2.3 Numbering Plan
–
• 2.5 System Timer
– Hold Recall Time
Features Guide References
1.3 System Features
• Music on Hold
1.13 Audible Tone Features
• Hold Recall
230
Hold
Features Guide
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