Turner Designs TD-107 5.0 Operation Manual page 30

5.0
TD-107 Oil Content Monitor
Operation Manual
Marine or TDHI will repair the item at no cost and ship the component freight paid back to
the customer. In the event the damage is not covered by warranty, an inspection charge will
apply in addition to repair costs and return shipping costs.
To obtain service during the warranty period, the owner shall take the following steps.
Follow the instructions in Troubleshooting and Maintenance Sections.
Contact a NAG Marine representative at Tel: +1 800 830 5186, Fax: +1 757 852 9007,
or Email: service@nagmarine.com
the problem.
Carry out minor adjustments or tests as instructed by the NAG Marine representative.
If proper performance is not obtained after consultation with NAG Marine's service
representative, obtain a RMA number from NAG, and directions as to whom to ship the
monitor. You must obtain a RMA number prior to shipping the monitor. The monitor will
be repaired and returned free of charge if the damage is covered by the warranty. This
warranty service is provided to NAG Marine and Turner Designs Hydrocarbon
Instruments' users in the contiguous continental United States.
13.6 Warranty Service Outside of the United States of America
Components potentially covered by warranty must be shipped freight pre-paid to NAG
Marine or Turner Designs Hydrocarbon Instruments, as directed by NAG Marine
representative. NAG Marine or TDHI will make a determination upon inspection of the
inoperable or damaged component to determine if the component is covered by warranty. In
the event the component is covered by warranty, NAG or TDHI will repair the item at no
cost; however, the customer is responsible for the shipping to and from our facility, including
any potential customs clearance. In the event the damage is not covered by warranty, an
inspection charge will apply in addition to repair costs and return shipping costs.
For users outside of the contiguous continental United States and who have purchased the
equipment from a distributor, contact the distributor. If the purchase was direct, contact
Turner Designs Hydrocarbon Instruments.
For International Support please contact NAG Marine at +1 800 830 5186.
NOTE: Under no conditions should the instrument or accessory be returned without notice. Prior
correspondence is needed for the following reasons.
1. Many problems may be rectified on site.
2. The nature of the problem must be defined in detail to speed the repair of the instrument.
3. A RMA number must accompany the monitor. This number is used to track the repair cycle.
and describe, as precisely as possible, the nature of
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