Giving Remote Access To The Computer; Recording Audio Files - Marport M6 Mx Service Manual

Giving Remote Access to the Computer

If you have an issue with the system, you may need to give remote access to the computer to the
support team with TeamViewer application.
Before you begin
You need to have access to a good internet connection.
Procedure
1. From the Launchpad
2. Check that you have the message Ready to connect at the bottom left corner of TeamViewer. If
the message is Not ready it means you have no internet connection.
3. You can give access to your computer to the support team by giving them the ID and Password
displayed under Allow Remote Control.

Recording Audio Files

If there are issues with the reception of sensor data or with noise interference, the support service
may need a recording of the system noise in order to analyze it.
Procedure
1. From the lower right corner of Scala/Scala2 window, right-click the receiver name, then click
Record WAV Files.
The receiver name becomes yellow. The recording lasts 180 seconds.
2. Open the control panels and go to the Mx panel. Click the menu icon next to the name of the
receiver and click Record Wave file.
3. When the recording is finished, click OK to download it.
The audio file is saved in:
4. Send the recording to Marport support service for a diagnosis.
M6 - Mx computer System | V2 | Servicing and Maintenance
or Dock, click TeamViewer.
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