Tadiran Telecom T207M/NP User Manual page 74

Wrap Time is used to provide an idle ACD/UCD group member with a time-out period between consecutive
[WrpT]
group calls. The time-out period is determined for each group on a system-wide basis. This feature allows the
agent to utilize the wrap-up code without interference from outside calls.
1. Press
WRAP-UP ON appears on the system display line and a bullet appears next to
2. Press
WRAP-UP OFF appears on the system display line.
Wrap Code is used to send the appropriate wrap-up code for the last incoming ACD call you answered. See
[WrpC]
your ACD Supervisor for an updated list of codes.
1. Press
2. Dial the appropriate four-digit code number.
3. Listen for the confirmation tone.
Busy ACD Group, an Attendant feature, enables the attendant to define the maximum number of calls that
[Busy]
can be placed in a waiting queue for any ACD group. Once this number is reached, additional calls arriving at
the ACD group will hear the busy tone.
1. Press
2. Dial an ACD group number.
[Next] and [Prev] appear, which can also be used to scroll between groups.
3. Choose
4. Enter a three-digit number with leading zeros, up to 254 (e.g. 023 for 23).
5. Choose [Canc] to delete the limitation.
6. Press
Auto Set Relocate (move station) is designed for use as hot seat-feature in call center environments, allowing you to
[Move]
move your station and all your station's predefined features to a new location. See
.
page 64
Station Telephony Features
ACD and UCD Hunt Groups
.
[WrpT]
again to end the Wrap-Up time interval.
[WrpT]
.
[WrpC]
.
[Busy]
(change call number) to change the maximum number of callers that will hear the busy tone.
[Chrg]
to terminate.
[Exit]
62 T207M, T208M, T207M/NP, T208M/BL User Guide
.
[WrpT]
Auto Set Relocate on