Troubleshooting - Christie Captiva Touch User Manual

TROUBLESHOOTING

Q1 Why can the computer not boot when the USB cable which
connects the computer and projector is already plugged in?
A: There are two options to resolve this issue.
1. Unplug the USB cable from computer.
2. Go to BIOS setup page of computer and modify the "Boot
Q2 Windows system cannot identify the USB device
A:
1. Unplug and replug in the USB cable and check again.
2. Switch to another USB port and check again.
3. Restart your computer and check again.
4. Go to the Power Options in Control Panel, check the USB
5. Go to the official website of the laptop/computer manufacturer,
6. Use the USB cable included with your projector and check
Captiva Touch User Manual
020-000838-01 Rev. 1 (08-2015)
priority order." Choose Hard disk as the top priority, save the
change, and reboot computer.
selective suspend settings status in the USB settings under
Advance Settings. Switch to "Disabled".
and update USB driver to the latest version.
again. If an USB extension is needed, contact your distributor.
TroUBlesHooTiNg
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