Courtesy Service - BT Revelation Owner's Handbook Manual

Courtesy Service

When activated, the Courtesy Service
answers callers to the system automatically
with a greeting. This is available on
and systems. Lines must be
4+ 12
programmed for the Courtesy Service feature
by your BT engineer.
When a call rings in day service, if not
answered manually within a programmed
time, 30 seconds is default, it is automatically
answered with the following message "Thank
you. Your call will be dealt with. Please hold. "
Caution
Even if a caller hangs up, the call will be
'held' by the system until it is either picked
up internally or the system times out (this
time is programmable in day service from the
default setting of minutes).
3
A different message is returned to callers
when the system is in night service: 'Thank
you. There is no-one here at the moment. Please
call back again during office hours.
answered within 30 seconds, it is cleared
down.
When the call is automatically answered and
the message is being returned, it continues to
ring as an incoming call until it is answered
by an extension or the call is automatically
cleared down by the system.
Your BT Engineer may change the
programming of the following Courtesy
Service timers for you:
which a call will ring before being answered
by the Courtesy Service
which a call is cleared down if not picked up
internally (see the Caution above).
NOTE: This feature may not be available on
all systems.
2+6, 3+9
If not
'
the time during
(1)
the time after
(2)
31