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BT Versatility Manual

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INTRODUCTION TO YOUR BT VERSATILITY SYSTEM ............................................................9
System description ............................................................................................ 9
System options ............................................................................................... 10
BT Contact Details:............................................................................................................... 10
Using this Manual ........................................................................................... 11
Introducing the Featurephones .......................................................................... 13
To adjust how your Featurephone is mounted: ................................................................... 14
Using the Featurephone 'Display': ...................................................................................... 15
How to enter text when programming names or messages ............................................... 16
Using the Programmable Keys / Line Keys.......................................................................... 17
Using the Hands-free Key .................................................................................................... 17
Using the Function Keys ....................................................................................................... 18
Expansion Console Extensions ........................................................................... 18
Backlit 'Display'.............................................................................................. 18
GETTING STARTED - BASIC CALL FEATURES ......................................................................19
Making and answering calls............................................................................... 19
To make an external call: ..................................................................................................... 19
To make an internal call ....................................................................................................... 19
To call an extension group ................................................................................................... 19
To make a Speed Dial call ................................................................................................... 20
To answer a call.................................................................................................................... 20
Making a call when your phone is ringing .......................................................................... 20
Reseize .................................................................................................................................. 20
Holding and transferring calls ............................................................................ 20
To place an external call on hold......................................................................................... 20
To transfer a call to another Extension................................................................................ 21
To transfer a call to an external number ............................................................................. 21
To make an external consultation call ................................................................................. 21
Deflecting calls ............................................................................................... 21
To deflect a call ringing at your Extension .......................................................................... 21
To Forward a call ringing at your Extension to Voicemail: ................................................. 21
Diverting calls ................................................................................................ 22
To divert all calls from your Extension ................................................................................. 22
To divert your calls to you while you are at another Extension .......................................... 22
To divert calls when your Extension is busy......................................................................... 23
To cancel a Divert on Busy diversion ................................................................................... 23
To divert calls when your Extension does not answer ......................................................... 23
To cancel a Divert on No Answer diversion ......................................................................... 24
Group Divert .................................................................................................. 25
Setting a group divert from a featurephone ....................................................................... 25
Cancel group divert from featurephone .............................................................................. 25
Group Divert from standard phones.................................................................................... 25
Holding conference calls................................................................................... 25
To hold an Internal Conference ........................................................................................... 25
To hold an External Conference........................................................................................... 26
CONTENTS

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  • Page 1: Table Of Contents

    CONTENTS INTRODUCTION TO YOUR BT VERSATILITY SYSTEM ............9 System description .................... 9 System options ....................10 BT Contact Details:....................... 10 Using this Manual ................... 11 Introducing the Featurephones ................13 To adjust how your Featurephone is mounted: ..............14 Using the Featurephone 'Display': ..................15 How to enter text when programming names or messages ..........
  • Page 2 BT Versatility Owner's Manual Using your Featurephone with a headset ............. 26 To make an internal or external call when using a headset ..........26 To clear down (end) a call when using headset ..............26 To answer a call when using a headset................26 USING A STANDARD TELEPHONE ..................27...
  • Page 3 BT Versatility Owner's Manual To set up your system to display caller numbers received on Analogue lines (CDS service)35 To associate a caller number with a name, and route its calls to an extension ....35 Storing and redialling caller numbers (CLI Store) ........... 36 To examine and redial stored caller numbers ..............
  • Page 4 To review and cancel a Reminder Call................. 51 Extension Reset ....................52 To reset your Featurephone ....................52 INCOMING CALL HANDLING ON THE BT VERSATILITY............53 General ......................53 Incoming Calls to Individual Extensions ............... 53 Incoming Calls to a Ring Group................53 Incoming Calls to a Hunt Group .................
  • Page 5 BT Versatility Owner's Manual To make outgoing calls following a power failure .............. 64 Connecting the Battery ................ 64 USING VOICEMAIL AND OTHER VOICE SERVICES ...............65 Courtesy Service ..................... 65 To have callers automatically receive a Courtesy greeting..........65 To change the ringing time before calls receive the Courtesy greeting ......66 To have callers receive a customised Courtesy greeting.............
  • Page 6 BT Versatility Owner's Manual Unified Messaging................... 81 Click-to-Dial ....................81 PROGRAMMING ADDITIONAL SYSTEM OPTIONS ...............82 Using a Door Intercom ..................82 To set up a Door Intercom on your System ................. 82 To set up which Extensions the Door Intercom will ring: ............ 82 Answering a Door Intercom call ..................
  • Page 7 Equipped Lines ..................... 111 Equipped Lines programming when a Broadband Module is installed ......111 Configuring the BTV to make calls through the BT Broadband Voice service ..... 111 Making a VoIP call by selecting an IP trunk............111 Making a VoIP call by selecting an Outgoing Group ..........111...
  • Page 8 BT Versatility Owner's Manual LCR Codes....................112 Redialling calls on IP Trunks over standard exchange lines ........112 Dialing emergency numbers on systems equipped with IP Trunks ......113 Incoming Ringing / Auto Attendant / Courtesy Service.......... 113 ANALOGUE/BASIC RATE LINE BACKUP ................113 PRESENTATION OF LINES ON THE FEATUREPHONES ............113...

  • Page 9: Introduction To Your Bt Versatility System

    The BT Versatility has remote access and maintenance capability. The BT Versatility’s modular design allows it to grow as you grow. No matter what size system you start with, you can expand up to the maximum capacity. The base system includes either two or four lines and allows up to eight extensions to be connected.

  • Page 10: System Options

    BT Versatility Help Desk 0870 240 8377 BT Service 0800 800 154. For information on obtaining additional Featurephones or system options, please call BT Sales on 0800 800 152. These numbers are pre-programmed and can be accessed under the Directory key on the...

  • Page 11: Using This Manual

    BT Versatility Owner's Manual Using this Manual This Owner’s Manual is your guide to using the BT Versatility system and its features, with either a Featurephone or a standard telephone. It also explains how to programme system settings using your Featurephone.
  • Page 12 To control which numbers system users may dial, refer to ‘Class of Service’ on page 62. Your BT Versatility may be equipped with a Voice Module, in which case a number of powerful Voice Services are available. These services include: Courtesy Service, Voice Mailboxes, System voicemail box and an Auto-attendant Service.

  • Page 13: Introducing The Featurephones

    Introducing the Featurephones There are two Featurephones the V16 and V8. Both of the Featurephones are highly featured display telephones for use with your BT Versatility system. Both feature a 4-line 'Display' that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to programme and activate features.

  • Page 14: To Adjust How Your Featurephone Is Mounted

    BT Versatility Owner's Manual V16 with Expansion Console 32 Programmable keys. V8 Featurephone Hands-free and light Volume Keys Secrecy Key 4 Function Keys: Programming Messages Directories ISDN Message waiting/ Ringing indicator Handset 6 Display Keys 8 Programmable keys. Numeric Keypad...

  • Page 15: Using The Featurephone 'Display

    BT Versatility Owner's Manual Using the Featurephone 'Display': The Featurephones' 'Display' presents various prompts and information, and provides selectable options to the Extension user. Prompts and information • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the system programming menus from the wrong Extension will result in the prompt ‘Programming refused’.

  • Page 16: How To Enter Text When Programming Names Or Messages

    BT Versatility Owner's Manual When selecting from a displayed list, (e.g. Extensions from the Extension Menu), selected items will be denoted by a ♦ next to the item. Unselected items will be denoted by a ◊ next to it. Selecting an item with a ◊...

  • Page 17: Using The Programmable Keys / Line Keys

    BT Versatility Owner's Manual Using the Programmable Keys / Line Keys There are eight Programmable Keys on the V8 Featurephone, 16 on the V16 Featurephone and 32 on the Expansion Console. The keys on the Featurephones are pre-programmed as Line Keys. Each Line Key is associated with a ‘Line’, the first key with Line 1 etc., (provided the system has lines...

  • Page 18: Using The Function Keys

    DIRECTORY : This key allows you to programme and dial numbers in the System and Personal Speed Dial lists, and also allows convenient dialling of the BT Service, Sales and Help Desk telephone numbers. (See page 29 for Speed Dial lists).

  • Page 19: Getting Started - Basic Call Features

    BT Versatility Owner's Manual Getting started – basic call features Making and answering calls To make an external call: • Lift the handset and select a free Line in one of the following ways: • Press the Line Key 1 for Line 1, Line Key 2 for Line 2, and so on. (This is applicable only if the Programmable Keys are programmed as Line Keys, which is the default programming).

  • Page 20: To Make A Speed Dial Call

    BT Versatility Owner's Manual To make a Speed Dial call You have access to a Personal Speed Dial list of up to 30 numbers, and a System Speed Dial List of up to five hundred numbers. Refer to page 29 for how to add numbers to your Personal Speed Dial list and page 33 to add numbers to the System Speed Dial list.

  • Page 21: To Transfer A Call To Another Extension

    BT Versatility Owner's Manual To transfer a call to another Extension • While on the call, select ‘Internal Transfer’ on the Display. • Select the desired Extension from the Extension list presented on the Display, or dial the Extension number.

  • Page 22: Diverting Calls

    If you have ISDN lines on the switch and subscribe to the Network service 'Call Deflection' the divert will take effect on the BT Network. This has the advantage of no line being busy on the switch when the Divert is activated.

  • Page 23: To Divert Calls When Your Extension Is Busy

    Note: If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network Service) the divert will take effect on the BT Network. No line is busy on the switch when the Divert is activated.

  • Page 24: To Cancel A Divert On No Answer Diversion

    Note: If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network Service) the divert will take effect on the BT Network. This has the advantage of no line being busy on the switch when the Divert is activated.

  • Page 25: Group Divert

    BT Versatility Owner's Manual Group Divert This feature allows any Extension within a group to set a divert for that group. When a divert for the group is set any call for that group will be diverted. Calls to individual extensions in the Group are not diverted.

  • Page 26: To Hold An External Conference

    BT Versatility Owner's Manual To hold an External Conference • When on a call, press the Scroll Down Key ( ) until ‘External Conference’ is displayed. • Select ‘External conference’. • Select a free Line and dial the external number.

  • Page 27: Using A Standard Telephone

    Using a standard telephone Feature access codes list You may access the wide range of BT Versatility features with a standard telephone. To use a feature, dial the appropriate code from the list below. (In the table, R means the Recall Key).

  • Page 28: To Make An Internal Call

    BT Versatility Owner's Manual To make an internal call • Lift the handset, or use a Hands-free Key, if available on your telephone. • Dial the desired number (20 – 51). Extension To answer a call • When the telephone rings, lift the handset, or use a Hands-free Key if available on your telephone.

  • Page 29: Programming And Dialling Speed Dial Numbers

    BT Versatility Owner's Manual Programming and dialling speed dial numbers If you have a standard telephone, you can programme up to thirty Personal Speed Dial numbers. To programme a Personal Speed Dial number • Lift the handset, or press the Hands-free Key, if available.

  • Page 30: Additional Call Features

    BT Versatility Owner's Manual Additional call features Redial Use the Redial feature to redial the external number you most recently dialled. A Line is selected automatically. To redial the last external number dialled • From the Idle Menu, select ‘Redial last number’.

  • Page 31: Ring Back

    BT Versatility Owner's Manual Ring Back If the you call is busy, use the Ring Back feature to have the call you back Extension Extension when it becomes free. If you dial for an Exchange Line and no lines are free, use the Ring Back feature to receive an Exchange Line as soon as one is available.

  • Page 32: Multiple Call Park

    (1 – 5) to retrieve it. Operator Services You can choose to use an operator with the BT Versatility hybrid system. For example, the operator can transfer internal and external callers to internal Extensions. To call the operator •...

  • Page 33: System Speed Dial List

    BT Versatility Owner's Manual System Speed Dial list You can programme five hundred system speed dial numbers and names. Users of the system may then access these numbers, provided they are not restricted from dialling the number because of their Class of Service.

  • Page 34: To Set A Message To Be Displayed To Internal Callers

    The Caller Display Service (CDS) service is available on Analogue lines. If you subscribe to this service, your network sends the telephone number of callers to the BT Versatility (provided the caller has not elected to restrict the network from presenting their number) . The telephone number (or associated name) is displayed on the ringing Featurephones.

  • Page 35: How A Caller Number Is Displayed At Your Extension

    Refer to page 101 for information on how to restrict your number being displayed for calls made over ISDN lines. As well as displaying the numbers of callers, your BT Versatility allows you to associate names with caller numbers, and display the names in place of the numbers.

  • Page 36: Storing And Redialling Caller Numbers (Cli Store)

    BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System Programming’ is displayed. • Select ‘System Programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key ( ) until ‘CLI Programming ’ is displayed.

  • Page 37: To Programme The Cli Store To Store All Calls Or Unanswered Calls Only

    Press the Hands-free Key to finish programming. Paging You can connect a Public Address amplifier to any Extension on your BT Versatility. Users can then make announcements over the PA. A PA Answer feature allows a user to respond directly to the paging Extension without having to know the Extension number.

  • Page 38: To Make An Announcement Over A Public Address System

    Press the Hands-free Key to finish programming. To make an announcement over a Public Address system If there is a Public Address (PA) system connected to your BT Versatility any Extension can make an announcement over the PA system. • From the Idle Menu, press the Scroll Down Key ( ) until ‘Paging’ is displayed.

  • Page 39: To Make A Call Over The Speaker Of Another Featurephone

    BT Versatility Owner's Manual • From the Idle Menu, press the Scroll Down Key ( ) until ‘Paging’ is displayed. • Select ‘Paging’. • Select ‘Page all’. • Make your announcement. From a standard telephone, the code is 795. To make a call over the speaker of another Featurephone The Voice Call feature allows you to speak over the speaker of an individual Featurephone.

  • Page 40: Manager / Secretary

    BT Versatility Owner's Manual Manager / Secretary The Manager/Secretary feature is a set of programming options used to maximise the efficiency with which two people work together. It is typically used for a manager/secretary partnership. To activate the Manager/Secretary feature it is necessary to first combine the Manager and Secretary Extensions.

  • Page 41: To Dedicate An Exchange Line To A Manager's Extension

    BT Versatility Owner's Manual To dedicate an exchange Line to a Manager’s Extension • From the Programming Extension, press the PROGRAMME Key • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Select ‘Outgoing restriction’. • Select the Line to be dedicated to the Extension.

  • Page 42: Least Cost Routing

    BT Versatility Owner's Manual • From the Manager's Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘Key Programming’ is displayed • Select ‘Key programming’. • Select the key you want to programme. • Press the Scroll Down Key ( ) until ‘Divert all calls’ is displayed.

  • Page 43: To Route A Call Using The Least Cost Routing Feature

    Sending a Forward Recall while on a call A Forward Recall signal may be required if you are using certain network services on standard Analogue exchange Lines, or if your BT Versatility is connected to another telephone system (PABX) via one of the Line interfaces.

  • Page 44: Account Codes

    BT Versatility Owner's Manual Account Codes A programming option can be set which allows codes of four digits to be associated with external calls, both incoming and outgoing, and these codes are presented on the Call Logging output. Two options are available. The first is that the entry of account codes is 'Optional' and the user can choose to enter the code or not.

  • Page 45: Entering Account Codes - Forced Mode

    BT Versatility Owner's Manual Entering Account Codes - Forced mode In this mode the extension must enter the Account code before making an external call When Account Codes is programmed the Featurephones idle menu has the Prompt 'Enter Account code' displayed.

  • Page 46: Pabx Mode

    Owner's Manual PABX Mode The BT Versatility can be set, through system programming, to Operate in either PABX or Key System Mode of Operation. The switch works in Key System Mode by default. When PABX Mode of Operation is selected a number of changes are made to the operation of the system.

  • Page 47: Extension Set-Up Options

    BT Versatility Owner's Manual Extension set-up options Customising your Featurephone The PROGRAMME Key accesses the options available to customise your Featurephone settings. To turn on Automatic answer mode You may programme your Featurephone to work in 'Auto-answer mode'. In this mode the Hands-free Key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically.

  • Page 48: To Set The Display Contrast On Your Featurephone

    BT Versatility Owner's Manual • From your Featurephone, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘Ringing options’ is displayed. • Select ‘Ringing options’. • Select ‘Tone 1’, ‘Tone 2’, ‘Tone 3’, ‘Tone 4’, ‘Tone 5’ or ‘Tone 6' which will cause the selected tone to sound.

  • Page 49: Background Music

    BT Versatility Owner's Manual Background music This feature allows an extension to have music played over the speaker of a Featurephone while the extension is idle. This background music is supplied only if there is an external music source connected to the system. This background music is disconnected as soon as the user goes off hook or a call is presented to the extension.

  • Page 50: To Make A Call From A Locked Extension

    BT Versatility Owner's Manual From a standard telephone, the code is 713. To make a call from a locked Extension • Dial 9, or press a Line Key, or dial the code for a Line (760 - 769), as if to select a Line.

  • Page 51: Call Waiting Tone Protection

    BT Versatility Owner's Manual Call Waiting tone protection As described on page 31, Extensions may present a busy Extension with a Call Waiting tone, provided the busy Extension is not protected against receiving Call Waiting tones. By default, all Extensions are protected against receiving Call Waiting tones.

  • Page 52: Extension Reset

    BT Versatility Owner's Manual Extension Reset You can reset your Extension to cancel all the following features if they have been set: • Do Not Disturb • Call Divert • Call Back • Display Messaging • Reminder Call To reset your Featurephone •...

  • Page 53: Incoming Call Handling On The Bt Versatility

    Incoming Call Handling on the BT Versatility. General Calls can be presented to the BT Versatility on Analogue lines and Basic Rate ISDN lines. Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto- Attendant, Courtesy Service or a Voicemail Box / System voicemail box.

  • Page 54: Incoming Calls To A Hunt Group

    BT Versatility Owner's Manual Incoming Calls to a Hunt Group When an Incoming call is presented to a Hunt group the call rings a single Extension in the Group. The Extension is selected depending on the Hunt option selected i.e. 'Linear Hunt', 'Circular Hunt' or 'Longest Idle'.

  • Page 55: Logging In And Out Of Hunt Groups

    BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Select 'Group Programming' •...

  • Page 56: Fax Line / Extension

    Owner's Manual Fax Line / Extension If your BT Versatility is equipped with standard Analogue lines, and you wish to use a fax machine, it is recommended that one of the Analogue lines is allocated as a fax line with the number publicised accordingly.

  • Page 57: Outgoing Line Priority

    BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key ( ) until ‘Outgoing groups’ is displayed.

  • Page 58: Day Service / Night Service

    BT Versatility Owner's Manual Day Service / Night Service The ‘Day Service’ / ‘Night Service’ feature allows you to change the extensions which ring on incoming calls, change the Class of Service at each extension, and change the voice greeting heard by callers (if you have voicemail installed).

  • Page 59: Setting The Time And Date

    BT Versatility Owner's Manual Setting the time and date To set the time and date on the system • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed •...

  • Page 60: Hot Line

    BT Versatility Owner's Manual Hot Line Extensions can be programmed so that they automatically dial a number when they go off-hook. The number dialled can be an extension or an external number. To have an extension dial a number automatically, when the handset is lifted •...

  • Page 61: Assigning Extension Names

    BT Versatility Owner's Manual Assigning Extension names You may assign names to extensions. When an extension receives an internal call, its 'Display' will show the calling extension name in the place of the calling extension number. To assign a name to an extension •...

  • Page 62: Class Of Service

    BT Versatility Owner's Manual Class of Service Each extension may be programmed for a Class of Service. This determines the type of call the extension is allowed to dial. Four tables, which can be programmed with up to fifty codes, are used to implement six Classes of Service: 1.

  • Page 63: To Restrict Extension Outgoing Calls During The Day

    BT Versatility Owner's Manual To restrict Extension outgoing calls during the day With this feature, you can assign the extensions to a Class of Service that will operate when the system is in ‘Day Service’. On power-up, all extensions are in Class 1.

  • Page 64: Power Failure Options

    Your BT Versatility can be equipped with an optional Battery Backup Unit (BBU). When equipped the BT Versatility can provide continued operation for at least 40 minutes in the event of a power failure. If your system is equipped with ISDN access, it is recommended that this BBU be installed as calls can be received and made on the ISDN lines if power fails.

  • Page 65: Using Voicemail And Other Voice Services

    Owner's Manual Using voicemail and other voice services A Courtesy Service greeting is available as standard on your BT Versatility. If your system is equipped with a Voice Module, a number of other voice services are available. These services are: Voice Mailboxes, (System voicemail box), Information Only Voice boxes, Auto- attendant and customisation of the Courtesy Service greeting.

  • Page 66: To Change The Ringing Time Before Calls Receive The Courtesy Greeting

    BT Versatility Owner's Manual To change the ringing time before calls receive the Courtesy greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows: • From the Programming Extension, press the PROGRAMME Key •...

  • Page 67: Voice Mail Capacity

    BT Versatility Owner's Manual The maximum number of messages that can be stored in a Mailbox is 20 at power up. This number is programmable from 10 to 50 messages. The maximum message and Greeting length is programmable between 30-180 seconds. The time allocated at Power Up is 60 seconds.

  • Page 68: To Turn On Your Voice Mailbox

    BT Versatility Owner's Manual top line of extension 20 the message 'ALARM MAIL ALMOST FULL'. This text will remain on the display until the capacity falls below the 88% mark again. This allows the administrator to remind user to delete old or unwanted voice mails to free up some storage time.

  • Page 69: Forward A Message From A Featurephone Extension

    BT Versatility Owner's Manual 600ms ON 200ms OFF 800ms ON 400ms OFF. This tone will take priority over the tone played when the extension has a "Do not disturb" or a "Divert all calls" set. • Select ‘New voice messages’.

  • Page 70: To Replay The Voice Mailbox Greeting

    BT Versatility Owner's Manual To replay the Voice Mailbox greeting • At your Extension, press the MESSAGE Key. • Select ‘Voice messaging’. • Enter your Extension number when prompted. • Enter your Voicemail Password, (1111 by default), followed by #.
  • Page 71 BT Versatility Owner's Manual • If a Line is programmed to ring directly at your extension and your Voice Mailbox is turned on, dial the Line number. • If you do not have a Line ringing directly to your extension dial in on an Auto-attendant Line, and when you receive the Auto-attendant message dial your extension number.

  • Page 72: To Monitor/Pick-Up Callers As They Speak To Your Voice Mailbox

    BT Versatility Owner's Manual To monitor/pick-up callers as they speak to your Voice Mailbox You can operate your voicemail in Voicemail Monitor Mode. In this mode, when calls are diverted to your Voice Mailbox and your extension is free, the call is relayed over the speaker of your Featurephone.

  • Page 73: Group Mail Boxes

    BT Versatility Owner's Manual Group mail boxes If Group Divert is activated to voicemail, messages for the group will be recorded in the group voice box. "New group message" will be displayed on the display of all Featurephones in the Group.

  • Page 74: System Voicemail Box

    BT Versatility Owner's Manual • Dial 3 Erase this message and move to the next message • Dial 4 Go back to the start of the message • Dial 5 Go back to the previous message • Dial 6 Erase all messages •...

  • Page 75: To Change The Greeting On The System Voicemail Box

    BT Versatility Owner's Manual To change the greeting on the System voicemail box • Press the MESSAGE Key. • Select ‘Voice messaging’. • Enter "0" as the Extension number, (which is your Voice Mailbox number). • Enter your Voicemail Password, (1111 by default), followed by #.

  • Page 76: To Retrieve System Voicemail Box Messages Remotely

    BT Versatility Owner's Manual To retrieve System voicemail box messages remotely • Dial in on an Auto-attendant Line. (See page 76 for information on the Auto-attendant feature). Alternatively dial in on any Line connected to a Voicemail Outgoing Message. • When you receive the greeting, dial 711, followed by Extension number 0, the System voicemail box, Voicemail Password and #.

  • Page 77: Single Digit Dial Through Of Auto Attendant

    BT Versatility Owner's Manual Single digit dial through of Auto Attendant This feature allows the user to dial through the Auto Attendant, to separate groups using a single digit. These groups can be configured by the user to contain the extensions they require (up to 16 extensions per group).

  • Page 78: To Programme The Lines To Be Answered By The Auto-Attendant

    BT Versatility Owner's Manual To programme the Lines to be answered by the Auto-attendant • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed. • Select ‘System programming’.

  • Page 79: Directory Services

    BT Versatility Owner's Manual Directory Services There are two types of Directory Service provided that prompt callers to the Auto Attendant with a list of names and extension numbers. The first is the “Simple Directory Service” and the other the “Dial-by-name service”. Only one of the services can be activated on the system.

  • Page 80: Dial-By-Name Programming

    BT Versatility Owner's Manual “Extension XX (thirty six as an example). If this is correct press # . For the previous name in the directory press 1, to hear the next directory name press 2, to spell a new name press 3, to exit the directory press star”.

  • Page 81: Unified Messaging

    It also provides a call history log as well as details of missed calls. The application must be installed on each user’s PC and individual extensions must be enabled on the Versatility system using the Wizard. The Click-to-Dial help file provides details of how to use the application.

  • Page 82: Programming Additional System Options

    Programming additional system options Using a Door Intercom You can equip your BT Versatility with a Door Intercom. The Door Intercom has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Intercom fitted in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.

  • Page 83: Answering A Door Intercom Call

    BT Versatility Owner's Manual Press the Hands-free Key to finish programming. Answering a Door Intercom call You can answer a Door Intercom call if your extension is programmed to ring when someone calls at the Door Intercom. • To answer a 'Door Intercom' call, lift the handset and speak. There is no code to dial.

  • Page 84: Call Logging

    Owner's Manual Call Logging Your BT Versatility system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffer can be output to the Serial Port as required.

  • Page 85: To Prevent Calls From Individual Extensions Being Logged

    BT Versatility Owner's Manual To prevent calls from individual Extensions being logged If Call Logging is enabled, then by default all calls from all extensions will be logged. However individual extensions can be programmed to prevent their calls being logged.

  • Page 86: External Diversion Options

    If external calls only are to be diverted select 'External calls only' Operation with a parent PABX You can connect the BT Versatility to a parent PABX via its Line interfaces. You can programme any of the eleven Outgoing Groups to work with a parent PABX. When programming the Outgoing Groups as PABX groups, PABX access digits and the number of digits in a PABX extension number are entered.

  • Page 87: To Programme Pabx Access Digits

    BT Versatility Owner's Manual To programme PABX Access digits • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System Programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’.

  • Page 88: To Change The System Programming Password

    BT Versatility Owner's Manual To change the System Programming Password The default System Programming Password (1111) can be changed to any 4-digit number. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed.

  • Page 89: To Examine System Passwords

    BT Versatility Owner's Manual To examine system passwords • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Extensions’.

  • Page 90: To Change Ringing From Auto Detect To 25Hz Or 50 Hz

    BT Versatility Owner's Manual To Change ringing from Auto Detect to 25Hz or 50 Hz This option allows the ringing frequency to be changed from Auto Detect to 25Hz or 50 Hz on individual Extensions. Featurephones ring at 50 Hz by default, Auto Detect detects if a featurephone is connected to the port and sets the frequency to 50 Hz, if it is not a featurephone then it will be set to 25 Hz.

  • Page 91: Enabling Specific Msn/Ddi

    If no MSN/DDI number is programmed for that extension then no number will be sent to the network on outgoing ISDN calls. The network will supply the Base number for the access if no number is sent by the BT Versatility.

  • Page 92: Flexible Numbering

    BT Versatility Owner's Manual Flexible numbering The extension numbers, Line access digits, and first digit of the feature codes can be changed. This allows systems with DDI Numbers to have their extension number reflect the DDI number. When the extension numbers are changed they can only be of 3 or 4 digits.
  • Page 93 BT Versatility Owner's Manual General rules: 1. If you select Confirm without making an entry the top line of the display changes to _ _ _ _ _ to allow the entry to be made. If you make an invalid entry Invalid shows on the top line of the display.

  • Page 94: To Configure Analogue Lines

    BT Versatility Owner's Manual To configure Analogue Lines: There are various options to configure the Analogue Line interfaces on your system. It is recommended that these settings should only be altered from the original settings if there has been a change in the network connection.

  • Page 95: Programming Guarded Clear

    Owner's Manual Programming Guarded Clear On standard Analogue lines on the BT Versatility the Guarded Clear option is programmed. The system can then detect when callers go on hook and automatically clear down lines. This supervision on lines enables the trunk to trunk services to be available on the lines.

  • Page 96: To Set System Timers

    BT Versatility Owner's Manual To set system timers: You can set various timers from the Programming Extension to suit your requirements. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed.
  • Page 97 BT Versatility Owner's Manual Timers Range Default setting Recall on hold 001 – 1800 90 seconds Recall on transfer 001 – 300 30 seconds Divert on no answer 01 – 30 11 seconds Courtesy delay 01 – 30 30 seconds Open the door 01 –...

  • Page 98: To Reset Your System

    BT Versatility Owner's Manual VM message length This is the maximum length of a message left in a Mailbox or a Greeting for a Mailbox, Auto Attendant or Courtesy service. AA Dial Timer This is the delay allowed between dialing the first and second digit when dialling through the Auto...

  • Page 99: Setting Up And Using Isdn

    BT Versatility Owner's Manual Setting up and using ISDN If your BT Versatility is equipped with ISDN access, there are a number of additional features available. Multiple Subscriber Numbering (MSN) / Direct Dialling In (DDI) Your ISDN Network Provider can allocate more than one number to each of your ISDN Accesses.

  • Page 100: To Programme Msn Numbers With Names And Have Them Ring Extensions

    BT Versatility Owner's Manual To programme MSN numbers with names and have them ring Extensions: If your switch is equipped with P-MP Accesses then you programme MSN numbers. • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed.

  • Page 101: Multiple Call Handling

    The Calling Line Identity Presentation (CLIP) service provides that, when you receive an incoming call on your ISDN lines, the caller’s number is presented to the BT Versatility. This number, (or name, if a name has been associated with the number), is displayed on all Featurephones programmed to ring.

  • Page 102: To Prevent Numbers Being Sent When Answering A Call On All Extensions

    BT Versatility Owner's Manual • From the Programming Extension, press the PROGRAMME Key • Press the Scroll Down Key ( ) until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key ( ) until ‘ISDN Programming’ is displayed.
  • Page 103 BT Versatility Owner's Manual A typical application is to have different MSN/DDI numbers published as belonging to different partners in a professional partnership and to programme the numbers to ring on a secretary’s extension. With the Tele-secretary feature, the secretary can see who the call is for and can answer the call with “Hello, XYZ’s office”.

  • Page 104: To Allow An Extension To See Who An Incoming Call Is For

    Security Warning: It is possible that an extension may misuse the Network Deflect facility. Using ISDN to the desktop The BT Versatility can be equipped with an interface to an internal ISDN bus, which allows ISDN devices to use your system ISDN lines. When the BT Versatility is equipped with extensions, four internal ISDN buses can be provided.

  • Page 105: Configuring Isdn On Your System

    Note: Changing this setting will cause the system to reset (warm reset). This will cause all calls to be disconnected. Note: Your BT technician will ensure your ISDN Accesses are correctly configured as P-P or P- MP. If the setting does not match the ISDN network setting you will be unable to receive and make calls.

  • Page 106: To Configure Isdn Accesses With A Directory Msn

    This option allows the switch to ignore calls to particular MSN numbers. This is done for numbers that are to be answered by other devices operating on an S-bus in parallel with the Versatility. Up to 10 numbers can be entered •...

  • Page 107: Setting Up And Using Pri ( Isdn 30 )

    BT Versatility Owner's Manual Setting up and using PRI ( ISDN 30 ) When the system is equipped with a PRI interface module it provides additional line capacity to the user. A PRI module provides up to 12 ISDN channels to be used by the system, the programming and set up options available on the PRI is described below.

  • Page 108: Outgoing Restriction

    BT Versatility Owner's Manual The default is that all lines ring group 1 in both day and night modes. If the switch is equipped with a PRI Access and some Backup Lines are equipped then Incoming ringing is programmed as follows: •...

  • Page 109: Outgoing Groups

    BT Versatility Owner's Manual Outgoing Groups Outgoing Groups when PRI is programmed In this case the B channels can not be seperated and therefore the PRI Access is presented as an individual option and 'Outgoing Groups' are programmed as follows: •...
  • Page 110 BT Versatility Owner's Manual • Press the Scroll Down key ( ) until “System Voice Box” is displayed. • Select “System Voice Box”. • Select the lines to be answered by the System Voice mailbox. The lines that will be answered are indicated by a “♦”.

  • Page 111: Setting Up And Using Bt Broadband Voice

    Configuring the BTV to make calls through the BT Broadband Voice service The BT Versatility can be set up in a number of ways to allow the user to make calls out on an IP trunk. The three most common ways making calls over an IP trunk are: •...

  • Page 112: Changing Outgoing Groups Programming For Voip Trunks

    BT Versatility Owner's Manual If a number is dialed by selecting a speed dial number, redial, a number in the saved number store, a number in the 'Missed Calls' store or a key programmed with an external number, the number is immediately dialed.

  • Page 113: Dialing Emergency Numbers On Systems Equipped With Ip Trunks

    BT Versatility Owner's Manual When on a call on a VoIP trunk using a standard telephone dial R 77 and stay off hook. If R 77 is dialed when on a call on any line other than an IP trunk, invalid tone is returned.

  • Page 114: Programming Reference

    BT Versatility Owner's Manual Programming Reference Individual Extension programming options All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the PROGRAMME Key on the Featurephone.
  • Page 115 BT Versatility Owner's Manual Feature Default Notes Auto Answer Auto Answer off See page 47. • Set Auto Answer • Cancel Auto answer Key programming Keys select lines (if lines connected) See page 47. Headset mode Headset mode off See page 47.

  • Page 116: Accessing System Programming Options

    BT Versatility Owner's Manual Accessing system programming options System programming options can also be programmed via a standard system Featurephone. However, the Featurephone must be connected to the extension that is programmed to be the Programming Extension. By default, the Programming Extension is Extension 20.

  • Page 117: System Settings Options

    BT Versatility Owner's Manual System settings options If ‘System’ is selected the following screens appear: Select option Select option - Time and date - Night Service - Change password - Music on hold - Programming position - Line key light...
  • Page 118 BT Versatility Owner's Manual The following table lists the available ‘System’ options, with their defaults, if applicable. Feature Default Notes Time and date XX:XX xx-xx-xx See page 59. Change password 1111 See page 88. Programming position Extension 20 See page 87.
  • Page 119 BT Versatility Owner's Manual Feature Default Notes Door Intercom Door intercom not equipped See page 82. Door Intercom equipped • Door Intercom unequip. • PA amplifier PA not equipped See page 37. PA equipped • PA not equipped • CLI store Stores unanswered calls See page 37.

  • Page 120: Extensions Settings Options

    BT Versatility Owner's Manual Extensions settings options If ‘Extensions’ is selected the following screens appear: Select option Select option - Name programming - Page protection - Restriction classes - Open door restriction - Tone protect - 3.1khz extensions Select option...
  • Page 121 BT Versatility Owner's Manual The following table lists the available ‘Extensions’ options, with their defaults, if applicable. Feature Default Name programming None programmed See page 61. Restriction classes All Extensions in Class 1. See page 63. Day class of service •...

  • Page 122: Lines Settings Options

    BT Versatility Owner's Manual Lines settings options If ‘Lines’ is selected the following screens appear: Select option Select option - Equipped Lines - Outgoing Restriction - Group programming - Incoming calls only - Incoming ringing - Outgoing Groups Select option...
  • Page 123 BT Versatility Owner's Manual The following table lists the available ‘Lines’ options, with their defaults, if applicable. Feature Default Notes Equipped Lines All Lines equipped See Page 88. Group Programming Group 1 with first 8 extensions See Page 54 Groups 2-20 has extension 20 only...
  • Page 124 BT Versatility Owner's Manual Busy..........22 3.1 kHz ..........101 Follow Me...........21 No Answer..........22 Answering a call........ 19, 27 Do Not Disturb........48 Answering Machine .........73 Door Intercom........80 Auto-attendant........75 Door Open ..........82 Automatic Answer........46 Edit Keys ..........15 Battery..........63 Equipped Lines........87 Battery Backup........63 Extension Lock ........48 Extension Reset ........51...
  • Page 125 BT Versatility Owner's Manual Programming Extension ......86 Swapping Extensions .......89 Public Address........36 System Description.......... 8 Quick spell..........78 Options ..........9 System programming .......47, 112 Record a Call..........71 Recording calls ........71 T and S interfaces ......... 103 Redial ...........29 Tele-secretary ........101 Reminder Call ........50...
  • Page 126 Nothing in this publication forms any part of any contract. © British Telecommunications plc 2008. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: 1800000. Produced by BT Business Information Systems Marketing Cover designed by H&P Graphics Limited (9968). PHME 42397/05/05 Part No. 2730.31000-7...

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