Microcom 428LT Operator's Manual page 172

Chapter 11:
11.1 Troubleshooting Tips
The printer fails to turn "ON" and the status indicator light fails to light:
ü Verify that the power cord is connected to the printer, as well as the AC outlet.
ü Verify that the printer power switch is in the "ON" position.
ü Verify that the AC outlet is functioning properly.
ü Contact your Service Representative.
The printer has no communication:
ü Verify that the communication cable is properly connected to the printer and to an
available communication port on the host computer.
ü Verify that the host communication port is functioning properly.
ü Verify that the printer and the host serial parameters are set exactly the same.
ü Verify that nothing else is configured on the same port.
ü Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
ü Clean the print head.
ü Print head may need to be replaced.
ü Contact your Service Representative.
The status indicator light is solid amber in color:
ü Indicates that the printer has been paused or a tag/tear mode is being used.
ü Press the print button; light should turn green and resume printing if the printer has
been paused.
ü Remove the tag, the light should turn green if a tag/tear mode is enabled
ü Contact your Service Representative.
428LT Operator's Manual - 880040-0200
Troubleshooting
11-1