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20 July 2005
4.10 SOFTWARE PROBLEMS
4.10.1 PRINTER DOES NOT OPERATE CORRECTLY 1
Description: The printer does not operate in printing mode when the power is
turned on.
Description
Do the self-test mode. Use the menu buttons
(menu, enter, enter) and print the test page.
Make sure the PC and the printer are correctly
connected. Make sure the toner cartridge is
correctly installed.
Printing does not work in Windows.
Make sure the printer cable is directly
connected to the printer.
There are no problems with the machine if the
test print works correctly. The machine is
faulty if the test print does not work correctly.
In this condition the problem is not due to
computer software or printer driver settings.
Replace the printer cable. Check the amount
of remaining toner if the problem stays.
Replace the toner cartridge if necessary.
Check that the connection between PC and
printer. Check the following if you use
Windows.
1) Check that the printer driver in the
controller is correctly set up
2)
Make sure the correct port is selected
and 'Use On-line' is selected in the
driver.
Print a test page from the driver properties if
the printer driver is correctly set up. Check
which program printing does not work.
Open 'Memo Pad' and try to print. Adjust the
setup within that program If the printer does
not work in a certain program.
Sometimes the printout is normal within
Windows basic programs, but does not work
in some programs. In this condition, uninstall
and re-install the new driver.
Check the following if the printer does not
work in Windows basic programs, and you are
using the parallel port.
• Check the port setting in CMOS is on
ECP and that the address is IRQ 7 and
378 (for parallel port 1).
•
Try using USB instead of parallel port
or vice-versa.
Uninstall other devices that share the printer
port and check if the printer works by itself.
Connect directly to the back of the PC if you
are using a USB hub.
4-29
SOFTWARE PROBLEMS
Solution
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