Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine. When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function...
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Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice.
Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒...
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❖ Network Guide Explains how to configure and operate the machine in a network environ- ment, and use the software provided. ❖ Other manuals • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide •...
TABLE OF CONTENTS Manuals for This Machine ...i How to Read This Manual ...1 Symbols ...1 Names of Major Options ...2 1. When the Machine Does Not Operate As Wanted Indicators...3 Panel Tone...4 Checking Machine Status and Settings...5 When an Indicator to the Right of a Function Key Is Lit ...8 When You Have Problems Operating the Machine...9 When a Job Is Not Performed...14 2.
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5. Adding Paper and Toner Loading Paper ...57 Loading the Paper Roll...59 Loading Cut Paper ...60 Changing the Paper Size...61 Changing the Paper Size in the Paper Roll Tray ...61 Changing the Paper Size in the Cut Paper Tray ...63 Adding Toner...64 Inserting Toner ...65 Sending Scanned Documents When Toner Has Run Out ...66...
How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes.
Names of Major Options Major options of this machine are referred to as follows in this manual: • Roll Feeder Type 240A → Paper roll tray 1 • Roll Feeder Type 240B → Paper roll tray 2 • Paper Cassette Type 240 → Cut paper tray •...
1. When the Machine Does Not Operate As Wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the Indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures. x: Misfeed indicator r: Add Paper indicator D: Add Toner indicator...
When the Machine Does Not Operate As Wanted Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Two long beeps. Single short beep.
Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [Paper Tray] Displays the paper type and size loaded in the paper tray. •...
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When the Machine Does Not Operate As Wanted ❖ Inquiry You can check the following items under [Inquiry]: • [Machine Repairs] Displays the machine number and contact number that are required for service. • [Sales Representative] Displays the sales representative's telephone number. •...
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Note ❒ [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. ❒ For details about how to locate and remove misfeeds, see “Locating Jammed Paper” or “Removing Jammed Paper”. Reference p.68 “Locating Jammed Paper” p.67 “Removing Jammed Paper” Checking Machine Status and Settings...
When the Machine Does Not Operate As Wanted When an Indicator to the Right of a Function Key Is Lit When an indicator to the right of a function key lights up, press the correspond- ing function key. Then, follow the instructions displayed on the control panel. If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed”...
When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the Service Call message (L), and then contact your service representative.
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When the Machine Does Not Operate As Wanted Problem “ Please wait. ” ap- pears. “ Memory is full. Do you want to store scanned ” appears. file? “ You do not have the privileges to use this func- tion. ”...
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Problem Original images are You may have loaded printed on the reverse the paper incorrectly. side of the paper. Misfeeds occur frequently. The cut paper tray's side fences, back fence, or side-end fences, might not be set properly. Misfeeds occur frequently. Paper is wrinkled or folded.
When the Machine Does Not Operate As Wanted ❖ Document Server Problem “ Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file? ” appears. “ Original is be- ing scanned by another function.
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Problem Memory frequently be- The document server comes full. memory is full. You want to check print You can print a single quality before making a copy without specifying large print run. the setting again. Note ❒ Loading curled paper in the cut paper tray can result in misfeeds and soiled paper edges.
When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again.
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Mode after you select Mode before you select Operations for Copying Copying Printer Data Reception Printing Scanner Operations for scanning Scanning TWAIN Scanning Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing Printing Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears.
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When the Machine Does Not Operate As Wanted Note ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide.
2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒...
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Troubleshooting When Using the Copy Function Message Rotate Sort is not available with this paper size. Select an- other paper size or cancel Rotate Sort mode. Maximum number of sets is nn. (A figure is placed at n.) File being stored exceeded max.
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Message The machine cannot per- Authentication form authentication. has failed. You have tried to delete The selected files without the authori- file(s) contained ty to do so. file(s) without access privileg- es. Only file(s) with access priv- ileges will be deleted.
Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem Black or white streaks ap- pear on copies. Black or white streaks ap- pear on copies. The background is dirty.
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Problem Image density is uneven. The original has areas of solid color, or Posi- tive/Negative is selected when copying multiple sheets. Image density is uneven. Halftone originals can cause this problem. Images are blurred when Translucent paper is be- using translucent paper. ing used when copying multiple sheets.
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Troubleshooting When Using the Copy Function Problem White lines appear. Copies are blank. A moiré pattern is pro- duced on copies. Wrinkles appear on the copy. Cause When D is blinking, ton- Add toner. See p.64 “Adding Toner”. er is beginning to run out.
When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Misfeeds occur frequently. The number of sheets loaded in the cut paper tray exceeds the capacity of the machine. Misfeeds occur frequently.
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Troubleshooting When Using the Copy Function Problem Cannot scan originals on mixed A series and JIS B series paper continuously. You cannot combine sev- eral functions. Images are skewed. Images are skewed. The machine does not start copying even though you have insert- ed paper into the bypass tray.
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Problem In Erase Border, Erase In- Originals are not side, or Erase Outside scanned correctly. mode, parts of the origi- nal image are not copied. Parts of the image are not Print Position Adjust- copied. ment or Margin Adjust- ment mode is selected. Parts of the image are not You placed a custom size copied.
Troubleshooting When Using the Copy Function When Memory Is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Memory is full. nn originals have been scanned. Press [Print] to copy scanned originals. Do not remove remaining originals.
3. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears During Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver.
Troubleshooting When Using the Printer Function Windows XP Professional, Windows Server 2003 This section explains the procedure under Windows XP Professional or Windows Server 2003. On the [Start] menu, click [Printers and Faxes]. Click [Add a printer]. Follow the instructions in [Add Printer Wizard]. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP.
If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem The machine is not auto- The USB cable is not con- matically recognized. nected properly. Windows has already con- Check whether the com- figured the USB settings.
Troubleshooting When Using the Printer Function When a Message Appears This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Note ❒ Before turning the main power off, see “Turning On the Power”, About This Machine.
Alert Messages This section describes the machine Alert messages. Message IEEE 802.11b interface Cannot connect unit was not inserted with the wireless when the machine was card. Turn the turned on. main power switch off, then check the card. IEEE 802.11b interface Cannot connect unit was pulled out after with the wireless...
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Troubleshooting When Using the Printer Function Message You do not have the privileges to use this func- tion. Authentication has failed. Parallel I/F board has a prob- lem. Printer font er- ror. File system is full. Memory Overflow Cause Use of this function is Contact the administrator.
Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. Press the {Printer} key to display the printer screen. Press [Error Log]. An error log list appears.
Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start when printing from a computer. Problem Printing does not start. Printing does not start. Printing does not start. Printing does not start. Printing does not start.
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Problem Printing does not start. If the machine is operat- ing in an extended wire- less LAN, the receiver's MAC address may be preventing communica- tion with the access point. Printing does not start. The extended wireless LAN has not started. Printing does not start.
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Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2.
Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer. ❖ If prints are not clear Problem Cause When D is blinking, The print on the en- tire page is faded. toner is beginning to run out.
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Troubleshooting When Using the Printer Function Problem Images are printed in the wrong orientation. Images are cut off, or excess is printed. Page layout is not as expected. Photo images are coarse. Solid lines are print- ed as broken lines. Optional components connected to the ma- chine are not recog-...
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❖ When paper does not feed in properly Problem Cause Paper is not fed from When you are using a the selected tray. Windows operating system, printer driver settings override those set using the display panel. Print is slanted. The cut paper tray's side fences might not be locked.
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Troubleshooting When Using the Printer Function Problem It takes a long time to complete a print job. Print jobs take a long time to complete. ❖ Folding finisher Problem Cannot specify folding. The folding finisher is Cannot specify folding. The optional device is Cannot specify folding.
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❖ Other printing problems Problem Cause A print instruction User Authentication was issued from the may have been set. computer, but print- ing did not start. PDF files do not print PDF files are pass- out/cannot perform word-protected. PDF direct print. PDF files do not print PDF files cannot be out/cannot perform...
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Troubleshooting When Using the Printer Function...
4. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section explains causes and remedies when scan results are not as expected. Problem The scanned image is The exposure glass or platen plate...
Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Deliv- ery and E-mail Sending-related problems. When Stored Files Cannot Be Accessed This section explains likely causes of and possible solutions for job access-relat- ed problems.
When Stored Files Cannot Be Edited This section explains likely causes of and possible solutions for the TWAIN driv- er failing to operate. Problem Stored files cannot be Limits have been imposed using deleted. File names and the available extended security passwords cannot be function.
Troubleshooting When Using the Scanner Function When a Message Appears This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message Appears on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel.
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Message The destination list has Updating the des- been updated. tination list... Please wait. Specified desti- nation(s) or sender's name has been cleared. The number of files ex- Exceeded max. ceeded the maximum number of files number possible. which can be sent at the same time.
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Troubleshooting When Using the Scanner Function Message Cannot find the specified path. Please check the settings. Exceeded max. number of alpha- numeric charac- ters for the path. The selected file(s) contained file(s) without access privileg- es. Only file(s) with access priv- ileges will be deleted.
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Message The correct Network set- Connection with tings are not made. the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The entered user name Authentication or password was invalid. with the destina- tion has failed.
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Troubleshooting When Using the Scanner Function Message Transmission has failed. Insuffi- cient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Output buffer is full. Sending the data has been cancelled. Please try again later. Exceeded max.
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Message The maximum enterable Exceeded max. number of alphanumeric number of alpha- characters has been exceeded. numeric charac- ters. The entered login user Authentication name or login password has failed. is incorrect. The entered path format The entered path is incorrect. is not correct.
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Troubleshooting When Using the Scanner Function Message E-mail address entered is not correct. Please re-enter. Memory is full. Press [Send] to send the current scanned data, or press [Cancel] to delete. Memory is full. Cannot scan. The scanned data will be deleted.
Message The scanned data ex- Exceeded max. ceeded maximum data data capaci- capacity. ty.Check scanning resolution, then press Start key again. The number of scanned Exceeded max. pages exceeded maxi- page capacity per mum page capacity. file. Press [Send] to send the scanned data, or press [Cancel] to delete.
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Troubleshooting When Using the Scanner Function Message Standby time reached. Please call your service represen- tative. Scanner is not available on the specified device. Scanner is not available. Check the scanner con- nection status. Cannot find the scanner. Check the scanner main power switch.
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Message Scanner memory is Insufficient mem- insufficient. ory.Reduce the scanning area. An error has occurred in Error has oc- the driver. curred within the scanner driver. A function of the ma- Scanner is in use chine other than the by another func- scanner function is being tion.
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Troubleshooting When Using the Scanner Function...
5. Adding Paper and Toner This chapter explains troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section explains what to do when paper runs out and needs reloading. R CAUTION: • Be careful when replacing the roll paper or removing misfed paper by follow- ing the operating instructions properly.
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Adding Paper and Toner Note ❒ If the original hanger (optional) is installed, remove it before pulling out the paper roll tray or cut paper tray. ❒ For paper types and sizes that can be loaded in the paper roll tray and cut pa- per tray, see “Recommended Paper Sizes and Types”, About This Machine.
Loading the Paper Roll The following procedure explains loading the paper roll. Note ❒ When you use the printer function, set the paper volume again after loading the paper roll. See “Tray Paper Settings”, General Settings Guide. ❒ When you change the paper size or paper type, make the paper size or type settings under System Settings.
Adding Paper and Toner Reference “Tray Paper Settings”, General Settings Guide Loading Cut Paper The following procedure explains loading cut paper. Note ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ Extend the side-end fences when changing to a larger paper size such as A3. See “Changing the Paper Size in the Cut Paper Tray”.
Changing the Paper Size This section explains how to change a paper size. Procedures for changing the paper size differ depending on the tray. Make sure you are following the appropriate procedure before you begin. Note ❒ Be sure to select the paper size with System Settings. If you do not, misfeeds might occur.
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Adding Paper and Toner Setting the roll holder The following procedure explains setting the roll holder. Note ❒ For procedures about loading the paper, see “Loading Paper”. ❒ Confirm paper width using the paper roll tray's scale. Reference p.57 “Loading Paper” ATK006S...
Changing the Paper Size in the Cut Paper Tray The following procedure explains how to change a paper size in the cut paper tray. Note ❒ This procedure is required for loading A3K, B4 JISK, 11" × 17"K, or 12" × 18"K size paper.
Adding Paper and Toner Adding Toner This section explains adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.
Note ❒ You can check name of the required toner name and the replacement proce- DAdd Toner dure using the “ ❒ Press [System Status] to check contact number where you can order supplies. See “Checking Machine Status and Settings”. Reference p.5 “Checking Machine Status and Settings”...
Adding Paper and Toner Sending Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send scanned documents. Make sure that the machine is in scanner mode.
6. Clearing Misfeeds This chapter explains what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: • The fusing section of this machine might be very hot. Caution should be tak- en when removing misfed paper. R CAUTION: •...
Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original by following the procedures shown on the diagrams on the original cover, paper output exit cover, or paper roll tray. A misfeed has occurred in the place corresponding to the letter displayed on the control panel.
Removing Jammed Paper The following procedure explains how to remove jammed paper. Important ❒ The internal parts of the machine may be hot. Wait for the fusing unit to cool down before clearing a paper jam in the unit. ❒ When removing jammed paper from the fusing section, touch only the areas explicitly specified in this manual.
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Clearing Misfeeds When A2 is lit ATK011S...
This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Moving The following describes precautions when moving the machine. R CAUTION: •...
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Remarks ❒ Do not take off the holding stand. ❒ Protect the machine from strong shocks. Impact can damage the hard disk and cause stored files to be lost. As a precautionary measure, files should be copied to another computer. Note ❒...
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Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...
Remarks Power Connection The following explains power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. •...
Maintaining Your Machine If the exposure glass, or platen plate is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.
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Remarks Wipe the platen plate with a soft, dry cloth. Wipe the original feed guides with a soft, dry cloth. Close the original cover gently. Note ❒ If there is paper dust or fluff inside, remove it. ATJ040S ATJ041S ATJ042S...
Cleaning the Main Unit Clean off toner that may have collected on the imaging area. Important ❒ Do not leave the main unit more than 10 minutes, otherwise copy quality may deteriorate. Lift the main unit opening levers on either side and open the main unit. Wipe it with a soft, dry cloth.
INDEX Access to the machine Adding Paper Adding Paper and Toner Adding Toner Alert Messages Cannot Browse the Network to Send a Scan File Cannot Make Clear Copies Cannot Make Copies As Wanted Cannot Print Cannot Send Scanned Files Changing the Paper Size Changing the Paper Size in the Cut Paper Tray Changing the Paper Size in the...
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Panel Tone Power Connection Printer Function Problems Operating the Machine Put Your Machine Remarks Removing Jammed Paper Removing the roll holder Scanner Function Scanning Is Not Done As Expected Sending Scanned Documents When Toner Has Run Out Setting the roll holder Status Messages Stored Files Cannot Be Accessed Stored Files Cannot Be Edited...
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POWER OFF. Trademarks ® ® Microsoft , Windows and Windows NT United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. ® ® ® Adobe , PostScript , Acrobat , are registered trademarks of Adobe Systems Incorporated.
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Type for 2404WD/GWD2004/LW324/Aficio MP W2400 Type for 2406WD/GWD2006/LW326/Aficio MP W3600 EN USA B286-7757...