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20 July 2005
4.10.3 ABNORMAL PRINTING
Description: The printer does not work even after you replace the cables, or,
strange fonts get printed.
Description
Parallel port problem with CMOS set-up
Printer driver error
'Insufficient Memory' message shows. Print
jobs may suddenly stop due to insufficient
space on the hard disk.
4.10.4 SPOOL ERROR
Description: Jobs are processed and stored on the hark disk until the printer is
ready to accept them
Description
Insufficient space on the hard disk in the
directory assigned for the basic spool.
Previous printing errors were not solved.
There may be conflict with other drivers or
programs.
An application program or printer driver are
damaged.
OS related files are damaged or virus
infected.
Not enough memory exists.
How to Delete Data in the Spool Manager
The installed drivers and the list of the documents waiting to be printed show in the
spool manager. Select the document you want to delete and check delete in the
menu. If the job you want to delete is the current job, data that has already been
transferred to the printer's memory will still be printed. The job may take a long time
to delete as it must wait for a time out if there is a problem with the printer such as
out of toner, offline, out of paper etc.
Make sure ECP (recommended), or SPP is
selected in the CMOS (BIOS) set-up.
Make sure the correct driver is loaded. Use
the driver supplied on the CD, or, download
the correct driver from the Ricoh web site.
DO NOT use the Microsoft driver supplied
with the Windows operating system. If the
printer is a GDI or SPL type printer, ensure
that ALL OTHER GDI or SPL drivers are
uninstalled as Windows only lets 1 of this type
of driver to be loaded.
Delete unnecessary files to free up space on
the hard disk. Then try to print again.
Delete unnecessary files to free up space for
spool storage.
Delete '.jnl' files. Then reboot Windows and
try to print again.
Close all programs except the one you need.
Delete the printer driver completely. Then
reinstall it.
Reboot the computer. Then check for viruses.
Restore damaged files and reinstall
application programs that do not work
correctly.
Add more memory to the PC.
4-31
SOFTWARE PROBLEMS
Solution
Solution
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