Table Of Contents - Moneris Core Countertop V400c Manual

Contents
Setting up your terminal .............................................................................................................................3
Moneris Core® V400c terminal ....................................................................................................................4
Terminal keys and hardware ..............................................................................................................................5
On-screen buttons ..............................................................................................................................................6
Navigating the terminal ......................................................................................................................................6
Touch screen interaction ................................................................................................................................................ 6
Start up ........................................................................................................................................................................... 7
Getting to the Main menu .............................................................................................................................................. 7
Main menu .........................................................................................................................................................8
Security prompts ................................................................................................................................................9
Locking the screen ..............................................................................................................................................9
Optional P400 external PIN pad ................................................................................................................ 10
PIN pad keys and hardware ............................................................................................................................. 10
Card entry options (terminal and optional external PIN pad) ..................................................................... 11
Insert: Chip cards ............................................................................................................................................. 11
Wave/Tap: Contactless cards .......................................................................................................................... 11
Swipe: Magnetic stripe cards .......................................................................................................................... 12
Transactions ............................................................................................................................................. 13
Transaction guidelines ..................................................................................................................................... 13
Processing purchase transactions when your Internet connection is down................................................... 14
Purchase - debit/credit .................................................................................................................................... 15
Partially approved Purchase ............................................................................................................................ 16
Balance inquiry on pre-paid credit cards ......................................................................................................... 16
Refund - debit/credit ....................................................................................................................................... 17
Void .................................................................................................................................................................. 18
Pre-authorization ............................................................................................................................................. 19
Completion ...................................................................................................................................................... 20
Merchant prompts (on the terminal) .............................................................................................................. 21
Purchase and pre-authorization ................................................................................................................................... 21
Refund .......................................................................................................................................................................... 22
Void ............................................................................................................................................................................... 22
Customer prompts (on the terminal) .............................................................................................................. 23
Purchase and Pre-authorization ................................................................................................................................... 23
Refund .......................................................................................................................................................................... 25
Void ............................................................................................................................................................................... 26
Customer prompts (on the optional external PIN pad) ................................................................................... 26
Purchase and Pre-authorization ................................................................................................................................... 27
Refund .......................................................................................................................................................................... 29
Void ............................................................................................................................................................................... 30
Receipts ................................................................................................................................................... 31
Processing receipts from a transaction ........................................................................................................... 31
Customer copy .............................................................................................................................................................. 31
Merchant copy .............................................................................................................................................................. 32
Reprinting receipts .......................................................................................................................................... 32
Moneris Core® V400c: Using your Terminal 1