Refund; Void - Moneris Core Countertop V400c Manual

Merchant prompt
Please pass terminal
back to the clerk

Refund

Merchant prompt
Please enter invoice
number, if applicable.
Enter the
authorization number
of the transaction
that is to be refunded
Please pass the
terminal to your
customer

Void

Merchant prompt
Enter the sequence
number of the
transaction that is to
be voided
Please pass the
terminal to your
customer
Transaction Approved
Moneris Core® V400c: Using your Terminal
Merchant action
You may see this prompt when the customer passes the terminal back to you.
Press the green key to continue.
Note: If you have the optional external PIN pad, the customer will not be
prompted to pass the terminal.
Merchant action
This prompt appears if your terminal is set up to ask for an invoice number.
To enter a numeric invoice number, use the number keys on the

terminal's keypad.
To enter an alphanumeric invoice number, tap the invoice number field. A

virtual keyboard appears. Use the virtual keyboard to enter the number
and letters, then tap the Enter icon.
To bypass the invoice prompt, simply tap OK without entering a value.

Enter the authorization number of the transaction you want to void.
To locate the authorization number, refer to the original receipt sample (see
page 33).
Pass the terminal to the customer. The customer will respond to the
customer prompts then pass the terminal back to you.
Note: If you have the optional external PIN pad, neither you nor the
customer will not be prompted to pass the terminal.
Merchant action
This screen appears if you selected Search for transaction to void from the
Void menu.
Enter the sequence number of the transaction you want to void.
To locate the sequence number, refer to the original receipt sample (see page
33).
Pass the terminal to the customer. The customer will respond to the
customer prompts then pass the terminal back to you.
Note: If you have the optional external PIN pad, neither you nor the
customer will not be prompted to pass the terminal.
Tap OK to print any receipts.
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