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Moneris e355 Quick Install Manual

Pin pad
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Moneris®
e355 PIN Pad
Merchant Resource Center
Quick Install Guide
(10/2019)

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Summary of Contents for Moneris e355

  • Page 1 Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide (10/2019)
  • Page 2 Need help? Web: moneris.com/support-gateway Email: onlinepayments@moneris.com Toll-free: 1-866-319-7450 Record your Moneris merchant ID here: ____________________________________...

  • Page 3: Table Of Contents

    Setting Up Your PIN Pad ....................2 Before you get started ..........................3 Hardware setup............................4 Pairing the e355 PIN Pad with your Merchant Resource Center store ............10 Keying in numbers, letters, and special characters ..................13 Ready to use the e355 PIN Pad? ........................ 14 General guidelines, tips, and best practices .....................15...

  • Page 4: Setting Up Your Pin Pad

    Setting Up Your PIN Pad Setting Up Your PIN Pad In this section, we go over everything you need to know to set up your Moneris e355 PIN Pad. Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide...

  • Page 5: Before You Get Started

    Note: If your Wi-Fi network has firewall restrictions on IP traffic to the Internet, ensure the firewall is configured so that the TCP port for SSL = 443. This port must be open to allow the e355 PIN Pad to communicate with Moneris (https://ipterm.moneris.com).

  • Page 6: Hardware Setup

    Hardware setup Follow these instructions to set up the e355 PIN Pad to pair with your Merchant Resource Center store via the Moneris Cloud. 1. Power on the e355 PIN Pad a. Plug the small end of the USB charging cable into the micro-USB port located on the right side of the e355 PIN Pad.
  • Page 7 When the "WiFi" screen displays, determine how you want to make the e355 PIN Pad connect to the desired Wi-Fi network:  To make the e355 PIN Pad scan for the Wi-Fi network SSID (name), Ne w WiFi Scan go to step 3 (Scan for the desired network SSID) on page 6.
  • Page 8 Ne w WiFi Scan WiFi Scan b. When the "WiFi Scan" screen displays, wait while the e355 PIN Pad scans for available Wi-Fi networks. Scanning for WiFi networks c. When a list of available network SSIDs displays, scroll to the network to...
  • Page 9 NO CONNECTION the e355 PIN Pad connects to the Moneris Cloud. TO THE CLOUD Note: It should take the e355 PIN Pad several seconds to progress to the next screen (see next). < Your Wi-Fi network SSID > When the "WELCOME/BONJOUR" screen displays, wait while the pairing token is generated (see next step).
  • Page 10 < SSID c. When the "SSID" screen displays, key in the SSID (name) of the Wi-Fi SSID network to which you want the e355 PIN Pad to connect, and press the No value entered green key (OK). Note: The SSID is case sensitive. (For instructions about how to key in small/capital letters and special symbols, go to Keying in numbers, letters, and special characters on page 13.)
  • Page 11 NO CONNECTION the e355 PIN Pad connects to the Moneris Cloud. TO THE CLOUD Note: It should take the e355 PIN Pad several seconds to progress to the next screen (see next step). < Your Wi-Fi network SSID > When the "WELCOME/BONJOUR" screen displays, wait while the pairing token is generated (see next step).

  • Page 12: Pairing The E355 Pin Pad With Your Merchant Resource Center Store

    Note: The terminal ID is an eight-digit number starting with "E1", which is also printed on a sticker affixed to the e355 PIN Pad. c. Click on the Pair button corresponding to the terminal ID ("Device ID") of the e355 PIN Pad that you want to pair.
  • Page 13 On the "Cloud Pairing" page in the "Pinpads" area, confirm that the Status column of the newly paired e355 PIN Pad indicates the PIN Pad is a "Connected" device (the Name, Serial, Last Pair Date, and Last Transaction fields will also display data about the e355 PIN Pad).
  • Page 14 3. Charge the e355 PIN Pad's battery to full capacity a. Leave the USB charging cable plugged into the e355 PIN Pad and the external power source until the e355 PIN Pad's battery has reached optimum charge: at least 90%.

  • Page 15: Keying In Numbers, Letters, And Special Characters

    Keying in numbers, letters, and special characters Press the appropriate e355 PIN Pad keys to enter numbers, letters, and special symbols. To key in the desired value in a data field: 1. Press the key that corresponds to the value that you want to enter (press the key repeatedly as necessary until the desired value is displayed in the field.

  • Page 16: Ready To Use The E355 Pin Pad

    Setting a default Moneris Cloud-paired PIN Pad for your login session (page 18) 2. For detailed information on all of the options available on your e355 PIN Pad and how to use it to perform transactions, consult the Moneris Merchant Resource Center User Manual (see page 22).

  • Page 17: General Guidelines, Tips, And Best Practices

    20).  To conserve battery charge, power off the e355 PIN Pad when it is not in use, or use the USB charging cable to connect the e355 PIN Pad to a powered USB port (e.g., on a computer).
  • Page 18 Power management When the e355 PIN Pad is powered on but not in use, it will display the "Moneris BE PAYMENT READY" screen saver and/or go into power conservation mode regardless of whether it is connected to a power source. When the e355 PIN Pad is in power conservation mode, the screen backlight dims.

  • Page 19: Configuring Optional Settings

    6. When the "success" message displays above the button, the operation is complete. Setting Moneris Cloud-paired PIN Pad as default card entry device Follow the steps below to set Moneris Cloud-paired PIN Pad as the default card entry device for your transactions.
  • Page 20 Setting a default Moneris Cloud-paired PIN Pad for your login session If two or more PIN Pads are paired with your Merchant Resource Center store via the Moneris Cloud, follow the steps below to set one of the PIN Pads as your default Moneris Cloud-paired card entry device for the duration of your login session.

  • Page 21: Troubleshooting

    25% before you attempt to use the PIN Pad TO CONNECT again. 2. Ensure you are operating the e355 PIN Pad within range of the Wi-Fi network to which it is configured to connect, and then press the green key.

  • Page 22: Sources Of Electromagnetic Interference

    Elevator shafts  Cash registers  Blenders and food processors  Air conditioning units, ventilation fans  Large, metal, horizontal or vertical surfaces (e.g., appliances, metallic blind or countertops, etc.) Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide...

  • Page 23: Merchant Support

    Merchant Support Merchant Support At Moneris, help is always here for you 24/7. At Moneris, help is always here for you 24/7. Moneris® e355 PIN Pad Merchant Resource Center Quick Install Guide...
  • Page 24  consult the Moneris Merchant Resource Center User Manual for detailed information on all of the options available on your e355 PIN Pad and how to use it to perform transactions  consult FAQs ...
  • Page 25 All other marks or registered trade-marks are the property of their respective owners. © 2019 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation.

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