Transactions; Transaction Guidelines - Moneris Core Countertop V400c Manual

Transactions

Transaction guidelines

To process financial transactions, follow these general guidelines.
1. Make sure you are connected to Moneris. Look for LAN or the network connection icon
notification area at the top of the screen. If the connection icon is red, refer to the connection error
messages on page 42.
2. Determine which transaction you want to process (for example, Purchase, Refund, Void, Pre-authorization,
Completion, among others).
3. Start the transaction on the terminal and follow the prompts on screen. For instructions, see pages 15-20.
If prompted, pass the terminal to your customer so they can respond to the customer prompts (see

page 23).
If card entry is required to complete the transaction, the customer enters their card using tap, insert, or

swipe.
The merchant prompts and the customer prompts may vary depending on:

the transaction type (for example, Purchase or Refund)

the payment type (for example, credit or debit)

the method of card entry (for example, insert, swipe, or tap)

any features you have turned on (for example, tipping or cashback)

if you are using the optional external PIN pad (for example, there will be no prompts to pass the

terminal back and forth; the terminal will feature all of the merchant-facing prompts, and the PIN
pad will feature all of the customer-facing prompts).
4. Process any printed receipts (see page 31).
Moneris Core® V400c: Using your Terminal
in the
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