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Moneris Vx810 Duet Manual
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Moneris Vx810 Duet Manual

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Summary of Contents for Moneris Vx810 Duet

  • Page 1 Using Your Terminal Moneris Vx810 Duet...
  • Page 2 Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...

  • Page 3: Table Of Contents

    Contents Moneris Vx810 Duet ......Optional devices .......

  • Page 4: Moneris Vx810 Duet

    Moneris Vx810 Duet Use this all-in-one POS solution to process transactions at the point of sale (POS). The lightweight Vx810 terminal/PINpad incorporates a display screen and keypad, and connects to the Duet base, which contains the printer and communications hardware.
  • Page 5 Terminal keys F1 to F4 • Multi-function keys that correspond to the options displayed on the right-hand side of display. Purple keys Function keys that correspond to the icons (if any) displayed on the screen above them: Arrow key. Is located under the •...

  • Page 6: Optional Devices

    Note: The PINpad displays “WELCOME/BONJOUR” while in idle mode. General guidelines for transactions with the PINpad 1. Begin the transaction on the Vx810 Duet terminal. 2. When “Swipe Card:” appears on the terminal, pass the PINpad to the customer for card entry (see Card Entry Options).
  • Page 7 Modular contactless reader If an optional modular contactless reader is connected to the Vx810 Duet terminal and your merchant account is configured for it, contactless cards can be tapped on the reader for Purchases and Refunds. However, the amount of the transaction must be equal to or less than the maximum Contactless Dollar Value (CDV).

  • Page 8: Card Entry Options

    Card entry options Insert: Chip cards 1. Wait for the “Swipe Card:”, “Insert or Swipe Card:” or “Swipe, Tap, or Insert Card:” prompt to appear on the terminal or PINpad. 2. Either you or the customer inserts the card into the device’s chip reader.
  • Page 9 Wave/Tap: Contactless cards Note: The transaction amount must be equal to or less than the maximum Contactless Dollar Value (see page 5). 1. Wait for the “Swipe, Tap, or Insert Card:” prompt to appear on the terminal or the “Insert or Swipe Card:”...

  • Page 10: Transactions

    Transactions All instructions in this guide begin at the transactions menu. To access the transactions menu from the applications menu, select DEBIT & CREDIT. To access the transactions menu from any screen in the DEBIT CANC ANNUL & CREDIT application, press the repeatedly until the transactions menu appears.
  • Page 11 Pre-Authorization Authorizes a temporary amount when the final purchase amount is unknown (e.g., hotel or car rental): 1. Select Pre Auth then, on the Pre-Auth menu, select Auth. 2. Key in the Pre Auth amount and press then follow the prompts. Refer to the Merchant prompts table (see page 12).
  • Page 12 Refund Credits a customer’s account for a previous purchase. 1. Select Refund. If prompted, key in the manager password and press OK. refund amount and press OK, then 2. Key in the follow the prompts. Refer to the Merchant prompts table (see page 12).
  • Page 13 Delete Pre-Auth Deletes a Pre-Authorization before it is completed. 1. Select Auth, then select Del Pre Auth. If prompted, key in the manager password press OK. 2. Search for the Pre-Authorization transaction: • To search by Sequence number: • select Seq#, key in the sequence number and press OK;...
  • Page 14 Auth #: Key in the Voice Authorization Number that you wrote on the paper sales draft when you called the Moneris Merchant Service Centre for voice authorization. Account #: Key in the card number and press OK. Customer Press OK Pass the terminal to your customer.
  • Page 15 Promo Code: Key in the six-digit private label promotion code and press OK. Tear off the receipt and press OK. Tear Receipt and Press OK Key Customer prompts Customer actions Customer Press OK Press OK. To Continue Select Language Select ENGL (ENGLISH) or (FRENCH).

  • Page 16: Receipts

    Receipts Useful codes • The Seq # is found on all receipts. It is the first six of the last seven digits of the Seq # printed on the receipt (e.g. if the Seq # is 0001234560, then key in 123456). •...
  • Page 17 Reprint a receipt Prints a duplicate Merchant Copy of a receipt. Note: For signatureless transactions, a Customer Copy is printed instead. To print signatureless transaction details for your records, perform a Transaction Inquiry (see page 16). REPRINT 1. Press the key (third purple key from the left).

  • Page 18: Reporting

    CANC ANNUL twice. Merchant Sub-totals Report Prints the totals of all transaction types in the current batch on the Moneris host without closing the batch. 1. Press the REPORTS key (fourth purple key from the left). If prompted, key in the manager password and press OK.
  • Page 19 REPORTS menu. Deposit Totals Report Prints the totals of all transaction types in batches that have been closed on the Moneris host on the date this report is printed. 1. Press the REPORTS key (fourth purple key from the left).
  • Page 20 Clerk Sub-totals Report Prints totals for all transactions in the current batch on the Moneris host sorted by Clerk ID. IMPORTANT: Clerk IDs must be set up on the Moneris host before this report can be generated. 1. Press the REPORTS key (fourth purple key from the left).