Refund - Moneris Core Countertop V400c Manual

Customer prompt
Approved. Please
remove card
Amount Approved
$NN.NN
Amount due $NN.NN
How would you like
your receipt?
1 Email, 2 Text, 3 Print,
and 4 None
Payment approved

Refund

Customer prompt
Refund total
$NN.NN
Tap, insert or swipe
Which currency would
you like your refund in?
Please enter your PIN
Moneris Core® V400c: Using your Terminal
Customer action
The transaction has been approved. The customer removes their chip card
from the card reader.
This screen appears when the customer used a pre-paid card to pay for a
portion of the total amount.
To accept the partial approval, tap OK.

To cancel the transaction, tap Cancel.

The merchant (after having asked the customer for their preferred receipt
output) selects a receipt format by tapping one of the options on screen or
by pressing the corresponding number on the keypad. For more information,
refer to Processing receipts from a transaction on page 31.
Note: Even if you have the optional external PIN pad, the receipt output
selection will still be displayed on the terminal, so the merchant will need to
ask the cardholder how they would like their receipt.
Moneris has approved the payment.
Customer action
The customer taps, inserts, or swipes their card on the PIN pad. The
customer may also tap their mobile device (a smartphone, for example) or
other mobile format. See Card entry options (terminal and optional external
PIN pad) on page 11 for more information on card entry.
For UnionPay cards, only swipe is allowed.
This screen appears when the Dynamic Currency Conversion feature is
turned on and the customer paid for the original purchase using a foreign
Visa or Mastercard debit or credit card.
The screen displays the refund total in two currencies, Canadian dollars and
the currency of the card, for example:
1 $ N.NN CAD
2 £ N.NN GBP
The customer taps their preferred currency on screen, or presses the
corresponding number on the keypad.
This prompt appears for Refunds only if the customer is using an Interac
debit card or a UnionPay debit card.
The customer enters their PIN, then taps OK on screen. They can also key in
their PIN on the PIN pad's keypad, and then press the green
Note: Please respect the cardholder's privacy, and encourage them to
protect their PIN.
key.
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