Sign In
Upload
Manuals
Brands
Moneris Manuals
Touch terminals
vx810 duet
Moneris vx810 duet Touch Terminals Manuals
Manuals and User Guides for Moneris vx810 duet Touch Terminals. We have
8
Moneris vx810 duet Touch Terminals manuals available for free PDF download: Operating Manual, User Manual, Using Manual, Manual, Setting-Up Manual, Quick Reference Manual
Moneris vx810 duet Operating Manual (193 pages)
Brand:
Moneris
| Category:
Touch terminals
| Size: 2 MB
Table of Contents
Table of Contents
3
Chapter 1. Introduction
11
Getting Started
11
Introduction
11
Learning about the Terminal
11
What's New
11
Caring for Your Moneris Hardware
12
Caring for the Terminal
12
Caring for the Base
12
Features and Procedures
13
Standard Features
13
Language Selection for Display, Receipts and Reports
13
Card Information Security
14
Communications Status
14
Demo Mode
15
The Menu Feature
15
The Applications Menu
17
The Transactions (DEBIT & CREDIT) Menu
18
The Pre Auth Menu
19
The Reports Menu
20
The Configuration Menu
22
The Setup Menu
23
Terminal Parameters (Edit Terminal Menu)
24
Receipt Parameters Menu (Edit PCT)
28
Merchant Parameters (Edit Format Menu)
30
Dial Communications Parameters (Edit CPT Menu)
33
Moneris Host Parameters (Edit Hosts Menu)
34
Additional Merchant Parameters (Edit mit Menu)
35
Ethernet Communication Parameters (Edit ECT Menu)
36
Cashback Parameters (Cashback Menu)
38
Menu and Editing Parameters (Menu Config Menu)
38
Optional Features
43
NSR Transactions
44
Surcharge on Debit Transactions
44
Chip Cards
45
Contactless Cards
46
Balance Inquiry
46
Signatureless Transactions
47
Tip Processing
47
Cashback
48
Clerk ID Prompting and Clerk Sub-Totalling
48
Invoice Number Prompting
49
Personalized Receipts
49
PAN Fraud Control
49
The Manager Password
49
Manual Card Entry Feature
50
Password Protection on Manual Card Entry Feature
50
Multi-Terminal Reporting
51
Terminal Names
51
Private Label Cards
51
Corporate Cards
52
Credit Pre-Dial
52
Debit Pre-Dial
52
The Moneris Gift & Loyalty Programs
53
Procedures
54
Setting the Terminal's Manager Password
55
Powering up the Vx810 Duet
55
Powering down the Vx810 Duet
56
Loading Paper in the Integrated Printer
56
Selecting the Terminal Language
57
Taking a Manual Imprint of a Credit Card
58
Finding a Transaction's Sequence and Orig Auth Numbers
59
Signing Credit Card Receipts
60
Reprinting Receipts
60
Printing a Cash Receipt
61
Entering Alphabetic Characters and Punctuation
62
Cancelling a Transaction
63
Cancelling a Report
63
Changing the Manager Password
64
Requesting a Code 10 Authorization
64
Dealing with Disputed Debit Transactions
64
Chapter 3. The Moneris Vx810 Hardware
65
The Vx810 Communications Base
66
The Ethernet Communications Cable
67
Alphanumeric Keys
68
The Magnetic Stripe Card Reader
69
The Chip Card Reader
70
The External Pinpad
71
Transactions with the External Pinpad
72
The Modular Contactless Reader
73
Chapter 4. Configuring Your Terminal
75
Using Quick Setup
76
Configuring Communications
77
Configuring Dynamic IP Communications
79
Configuring Static IP Communications
80
Configuring Dial Backup Support for IP
81
Configuring Your Merchant ID and Terminal ID
82
Configuring Surcharge
83
Surcharge Min Limits
84
Configuring the Modular Contactless Reader
85
The Edit Cards Screen Matrix
86
Disabling Password Protection on Manual Entry
87
Enable Large Amount Printing
88
Enhanced Tip Processing
89
Configuring the Cashback Feature
90
Configuring Clerk ID Prompting and Clerk Sub-Totalling
91
Deleting Clerk Ids
92
Configuring Invoice Number Prompting
93
Deleting a Terminal Name
94
Enabling Tax Amount Prompting
95
Chapter 5. Financial Transactions
97
Transaction General Guidelines
98
Manual Entry
99
Processing a Purchase
100
Processing a Correction (Void)
101
Processing a Pre-Authorization
102
Processing a Pre-Authorization Deletion
104
Partial Approval
105
Partial Approval Purchase on the Terminal
106
Partial Approval Purchase Using the External Pinpad
107
Partial Approval Correction (Void)
108
Partial Approval Receipt Examples
109
Partial Approval Refund
115
Performing Balance Inquiries on Pre-Paid Credit Cards
117
Cancelling Partial Approval Transactions
118
Processing an Advice
119
Transacting a Payment on a Private Label Card
121
Manually Processing Credit Transactions
122
Manually Processing Credit Transactions over Floor Limit
123
Chapter 6. Admin Transactions
125
Re-Initializing the Terminal
126
Demo Mode Transactions
127
Entering Demo Mode
128
Exiting Demo Mode
129
Chapter 7. Reports
131
Merchant Subtotals Report
132
For All Clerks
133
Multi-Terminal Deposit Totals Report
134
Tip Report
135
The Terminal Parameters Report
136
Private Label Card Transactions on Reports
137
Chapter 8. The Moneris Gift & Loyalty Programs
139
Entering a Tip Amount on a Gift Card Purchase
140
Deactivate a Moneris Gift Card
142
Processing a Refund with a Gift Card
143
Loyalty Card Transactions
144
Deactivate a Moneris Loyalty Card
145
Processing a Redemption with a Loyalty Card
146
Loyalty Pre Auth
147
Processing a Loyalty Pre-Authorization Deletion
148
Processing a Pre-Authorization with Loyalty
149
Loyalty Pre Auth Transactions Report
150
Gift & Loyalty Transactions
151
Gift or Loyalty Card Transaction with a Balance Due
152
Gift or Loyalty Card Inquiry
153
The Gift & Loyalty Menu Feature
155
The Gift & Loyalty Reports Menu
156
The Gift & Loyalty Setup Menu
157
Gift & Loyalty Admin Transactions
158
Gift & Loyalty Reports
159
Gift & Loyalty Transaction Inquiry
160
Clerk Subtotals Report for Gift & Loyalty Transactions
161
Configuration List for Gift & Loyalty
162
Gift and Loyalty Tip Totals Report
163
Gift & Loyalty Configuration
164
Gift & Loyalty Communications Parameters
166
Gift & Loyalty Terminal Parameters
167
Adding Clerk Ids to the Moneris Gift & Loyalty Application
169
Deleting Clerk Ids from the Moneris Gift & Loyalty Application
170
Gift & Loyalty Demo Mode
171
Entering Gift & Loyalty Demo Mode
172
Chapter 9. End-Of-Day Procedure
175
System Close
176
Processing a Batch Review
177
Processing a Multi-Terminal Batch Close
178
For All Terminals
179
Chapter 10. Troubleshooting
181
Gift & Loyalty Error Messages on the Vx810 Duet Terminal
189
Solving Hardware Problems
190
Additional Documentation
192
Advertisement
Moneris vx810 duet Operating Manual (147 pages)
Brand:
Moneris
| Category:
Touch terminals
| Size: 0 MB
Table of Contents
Table of Contents
3
Caring for Your Moneris Hardware
9
Caring for the Terminal
9
Caring for the Base
10
Getting Started
9
Introduction
9
Learning about the Terminal
9
Features and Procedures
11
Standard Features
11
Language Options on the Display and Receipts
11
Card Information Security
11
Communications Status
12
The Menu Feature
12
Demo Mode
30
Optional Features
31
Cashback
32
Using a Chip Card
32
Clerk Subtotalling
33
Clerk Ids
33
Invoice Number Prompt
33
Terminal Names
34
Multi-Terminal Batch Close
34
Personalized Message on Receipts
34
Corporate Cards
34
Private Label Cards
35
PAN Fraud Check
35
The Ernex Program
35
Tip Entry by Cardholder
35
Tip Line on Pre-Authorization Receipts
36
Standard Procedures
36
Powering up the Vx810 Duet
37
Powering down the Vx810 Duet
37
Loading Paper into the Terminal
38
Changing the Display Language
38
Cash Receipt
39
Taking a Manual Imprint of a Credit Card
39
Cancelling a Transaction
40
Correcting Transactions
40
Cancelling a Report
41
Reprinting Receipts
41
Disputed Debit Transactions
41
Code 10 Authorization
41
Terminal Security
42
The Manager Password
42
Entering Alphabetic Characters and Punctuation
43
Entering the Clerk ID
44
Entering the Invoice Number
44
Finding the Sequence Number
44
Cardholder Entry
45
Setting up the Terminal
49
The Moneris Vx810 Duet Hardware
49
The Communications Base
50
Communications Cables
51
The Dial Communications Cable
51
The Ethernet Communications Cable
51
The Display
52
The Terminal Keypad
52
The Magnetic Stripe Reader
53
The Chip Card Reader
54
The Integrated Printer
55
Configuring Your Terminal
57
Quick Setup
57
Options for each Parameter
57
Parameters
57
Configuring Communications
58
Configuring Dial Communications
59
Configuring Dynamic Public Ethernet Communications
59
Configuring Static Public Ethernet Communications
60
Configuring the Receipt Format
62
Receipt Parameters
62
Configuring the Tip Prompt and Tip Line
63
Prompt to Enter a Tip Amount
63
Automatically Add a Tip Amount
63
Print Suggested Tip Amounts on the Pre Auth Receipt
63
Configuring Clerk Subtotals
64
Adding Clerk Ids (Including the Default Clerk ID)
64
Removing Clerk Ids
65
Enabling the Clerk ID Prompt
66
Setting the Default Clerk ID
66
Configuring Corporate Cards
64
Configuring Private Label
64
Configuring Multi-Terminal Reporting
67
Terminal Names
67
Adding the Terminal Name
67
Deleting the Terminal Name
68
Initialization
68
First Initialization
68
Re-Initialization
70
Chapter 5 Financial Transactions
71
Credit Card Transactions
71
Transaction Types
71
Card Types
71
Financial Transactions
71
Credit Card Purchase with a Magnetic Stripe Card
72
Credit Card Purchase Using a Chip Card
73
Credit Card Purchase with a Corporate Card
74
Credit Card Refund with a Magnetic Stripe Card
76
Credit Card Refund Using a Chip Card
77
Correcting a Credit Transaction
78
Credit Pre-Authorization and Completion
79
Credit Pre-Authorization with a Magnetic Stripe Card
80
Credit Pre-Authorization Using a Chip Card
81
Credit Pre Auth Completion
82
Deleting a Credit Pre-Authorization from Terminal Memory
84
Credit Advice for a Voice Authorized Transaction
85
Manually Processing Credit Transactions
86
Manually Processing Credit Transactions under Floor Limit
86
Manually Processing Credit Transactions over Floor Limit
87
Private Label Transactions
87
Debit Card Transactions
89
Transaction Types
89
Card Types
89
Debit Transaction Requirements
89
Debit Card Purchase Using a Magnetic Stripe Card
89
Debit Card Purchase with a Chip Card
91
Debit Card Refund with a Magnetic Stripe Card
93
Debit Card Refund with a Chip Card
94
Correcting a Debit Transaction
95
Ernex Transactions
99
Activate or Load Value on an Ernex Card
99
Ernex Transaction with a Balance Due
100
Voiding an Ernex Gift or Loyalty Transaction
101
Ernex Card Inquiry
101
Reprinting an Ernex Receipt
102
The Ernex Programs
99
Gift Card Transactions
102
Ernex Purchase with a Gift Card
102
Deactivate an Ernex Gift Card
103
Ernex Refund with a Gift Card
104
Loyalty Card Transactions
104
Ernex Purchase with a Loyalty Card
104
Deactivate an Ernex Loyalty Card
105
Ernex Refund with a Loyalty Card
106
Ernex Redemption with a Loyalty Card
106
The Menu Feature in Ernex
107
The Ernex Gift & Loyalty Transactions Menu
107
The Ernex Reports Menu
108
The Ernex Gift & Loyalty Set up Menu
108
Ernex Admin Transactions
109
Ernex Batch Close
109
Initialization to the Ernex Host
109
Ernex Reports
111
Transaction List for Ernex Transactions
111
Transaction Inquiry for Ernex Transactions
111
Clerk Subtotals Report for Ernex Transactions
113
Configuration List for Ernex
114
Ernex Configuration
114
Ernex Printer and Receipt Parameters
114
Ernex Merchant Parameters
115
Ernex Communications Parameters
116
Ernex Terminal Parameters
117
Adding Clerk Ids to the Ernex Gift & Loyalty Application
118
Deleting Clerk Ids from the Ernex Gift & Loyalty Application
118
Ernex Demo Mode
119
Entering Demo Mode in Ernex
119
Exiting Demo Mode in Ernex
120
Admin Transactions
121
Demo Mode
121
Transactions Available in Demo Mode
122
Entering Demo Mode
124
Exiting Demo Mode
125
Log off
121
Log on
121
Chapter 8 Reports
127
Clerk Subtotalling Reports
127
Clerk Subtotals Report for All Clerks
127
Clerk Subtotals Report for One Clerk or a List of Clerks
127
Reports
127
The Configuration Parameters Report
128
Batch Totals Report
129
EMV Parameters Report
129
Deposit Totals Report
130
Merchant Subtotals Report
130
Private Label Transactions on Reports
131
Stored Transactions Report
131
Pre Auth Transactions Report
132
Batch Close
133
End-Of-Day Procedure
133
Batch Clear
134
Batch Review
134
Multi-Terminal Reports
136
Multi-Terminal Batch Close for All Terminals
136
Multi-Terminal Batch Close for One Terminal Name or a List of Terminal Names
136
Additional Documentation
139
Telephone Assistance
139
Troubleshooting
139
Error Messages on the Moneris Vx810 Duet Terminal
140
Ernex Error Messages on the Moneris Vx810 Duet Terminal
145
Hardware Problems
146
Moneris vx810 duet User Manual (28 pages)
Brand:
Moneris
| Category:
Payment Terminal
| Size: 2 MB
Table of Contents
Table of Contents
3
Moneris Vx810 Duet
4
Optional Devices
6
Card Entry Options
8
Transactions
10
Receipts
16
Reporting
18
Administrative Transactions
21
End-Of-Day Process
22
Troubleshooting
23
Advertisement
Moneris vx810 duet Using Manual (22 pages)
Brand:
Moneris
| Category:
Payment Terminal
| Size: 0 MB
Table of Contents
Table of Contents
3
Moneris Vx810 Duet
4
Card Entry Options
6
Transactions
8
Receipts
12
Reporting
14
Administrative Transactions
16
End-Of-Day Process
17
Troubleshooting
18
Moneris vx810 duet Manual (20 pages)
Brand:
Moneris
| Category:
Touch terminals
| Size: 0 MB
Table of Contents
Table of Contents
3
Moneris Vx810 Duet
4
Optional Devices
6
Card Entry Options
8
Transactions
10
Receipts
16
Reporting
18
Moneris vx810 duet Manual (16 pages)
Brand:
Moneris
| Category:
Handhelds
| Size: 0 MB
Table of Contents
Before You Get Started
2
Hardware Setup
4
Communications Setup
8
Initialization and Logon
11
Additional Options
11
For more Information
16
Moneris vx810 duet Setting-Up Manual (16 pages)
Brand:
Moneris
| Category:
Touch terminals
| Size: 1 MB
Table of Contents
Before You Get Started
2
Hardware Setup
4
Communications Setup
6
Initialization and Logon
9
Additional Options
10
Moneris vx810 duet Quick Reference Manual (9 pages)
Brand:
Moneris
| Category:
Payment Terminal
| Size: 0 MB
Table of Contents
Helpful Hints
2
Credit Pre-Authorization & Completion
4
Transaction Receipts
5
Transaction Inquiry
6
End of Day Process
7
Administrative Transactions
7
Troubleshooting
8
Advertisement
Related Products
Moneris V400c
Moneris Core V400m
Moneris transelect v2000
Moneris VX 520
Moneris VX 820 Duet
Moneris e355
Moneris Go Slim Integrated
Moneris Go Unattended
Moneris iWL255
Moneris Move 5000
Moneris Categories
Payment Terminal
Touch terminals
Handhelds
Credit Card Machine
Printer
More Moneris Manuals
Login
Sign In
OR
Sign in with Facebook
Sign in with Google
Upload manual
Upload from disk
Upload from URL