Equipment Issues - Moneris Core Countertop V400c Manual

Error message
Sorry, we're unable to
close your batch. /
Batch Close Fail
Please try again at
another time.
Sorry, we're unable to
obtain your Clerk list.
Please try again at
another time.
Sorry, we're unable to
obtain your totals.
Please try again at
another time.
There were no clerks
found based on your
criteria.
We're unable to
connect.

Equipment issues

If the terminal does not display an error message but is not functioning correctly, review this list of equipment
issues to find suggested solutions.
Issue
Blank receipts and reports
The terminal appears to be
printing receipts and reports but
the paper is blank.
Moneris Core® V400c: Using your Terminal
Problem and solution
This message appears if you tried to close your batch but the terminal
was unable to reach the Moneris host.
Try closing the batch later. If the error message re-appears, refer to error
message "Cannot connect to host" (see above).
This message appears if you requested a report organized by clerk ID but
the terminal was unable to reach the Moneris host to obtain the clerk
information.
Try generating the report later. If the error message re-appears, refer to
error message "Cannot connect to host" (see above).
This message appears if you tried to close your batch or tried to generate
a totals report but the terminal was unable to reach the Moneris host.
Try closing the batch or generating the report later. If the error message
re-appears, refer to error message "Cannot connect to host" (see above).
Select another clerk ID or select all clerks to complete the operation.
Go to error message "Cannot connect to host" above.
Solution
The paper roll is installed backward.
To re-install the paper roll, refer to "Install the paper roll" in the Moneris
Core® V400c Setting up Your Hardware guide at
v400c.
moneris.com/support-
43