Moneris V400c Setting Up
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Moneris V400c Setting Up

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Moneris® Core Countertop
V400c
Setting up Your Software
(December 2019)

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Summary of Contents for Moneris V400c

  • Page 1 Moneris® Core Countertop V400c Setting up Your Software (December 2019)

  • Page 2: Table Of Contents

    Edit your settings using the Quick Setup menu .................... 6 Tip settings ..................................6 Multi-terminal settings ..............................7 Clerk settings .................................. 8 Receipt settings ................................9 Troubleshooting terminal communication....................12 Merchant assistance ..........................13 Moneris Core® V400c Terminal: Setting Up Your Software...

  • Page 3: Software Setup

    To set up your terminal software quickly, simply respond to the prompts on screen. If you need help, follow these step-by-step instructions. 1. Tap OK. 2. Wait while the terminal connects to Moneris to obtain your account settings.  The terminal uses dynamic IP addressing by default. If your network uses static IP, the “We're unable to connect”...

  • Page 4: Connection Setup

    Connection setup The terminal is unable to connect to Moneris and requires information about your network to establish the connection settings. If you are not sure how your network is set up, contact your network administrator. Note: When entering IP addresses, use the terminal's keypad. To enter a period, press the punctuation key once.

  • Page 5: Securing Your Terminal

    ID/passcode to access protected transactions and edit protected settings on the terminal. Note: If this is a replacement terminal, the user ID/passcode setup prompt will not appear. Moneris will download the high security user ID/passcode you created when setting up your previous terminal.

  • Page 6: Enroll In Merchant Direct

    Enroll in Merchant Direct® Merchant Direct is the Moneris online tool for accessing all of your merchant reports, including end-of-day reports. To sign up for Merchant Direct, follow these steps. Note: If you have already enrolled in Merchant Direct, you do not have to enroll again.

  • Page 7: Edit Your Settings Using The Quick Setup Menu

    Tap the Preset Value field and enter the percentage; for example, 25. It must be equal to or higher than Tip Preset 3. Tap OK. 3. When you are finished setting all of the tip options, tap Save. Moneris Core® V400c Terminal: Setting up your software...

  • Page 8: Multi-Terminal Settings

    Terminal Name: To assign a name to the terminal, tap Terminal Name, enter a descriptive name (for example, Bar1), then tap OK. 6. When you are finished with multi-terminal settings, tap Save. 7. Tap Next to move to the next Quick Setup item. Moneris Core® V400c Terminal: Setting up your software...

  • Page 9: Clerk Settings

    1 to 6 digits, then tap Save. + Show Clerk IDs: Tap this item to display the current list of clerk IDs. The terminal connects to Moneris to retrieve the list of clerks. Your terminal must be connected to the Moneris host.

  • Page 10: Receipt Settings

    Print Delay: The print delay determines how long the terminal pauses between printing the customer receipt and printing the merchant receipt. To change the default of 3 seconds, tap the Print Delay field, enter a new value (in seconds), then tap OK. Moneris Core® V400c Terminal: Setting up your software...
  • Page 11 OK. 12. When you are finished setting the receipt options, tap Save. 13. Tap Next to complete the Quick Setup. Moneris Core® V400c Terminal: Setting up your software...
  • Page 12 The Congratulations screen appears. 14. Tap OK to begin processing transactions. 15. Refer to the Moneris Core® V400c Using Your Terminal guide (available at moneris.com/support-v400c) for:  an overview of the terminal hardware, the main menu, and the touch screen;...

  • Page 13: Troubleshooting Terminal Communication

    A message will appear on the screen if an error occurs. In the table below, find the error message that appears on the terminal and try the solution. If the error message re-appears, contact Moneris Customer Care. Refer to Merchant assistance on page 13 for contact information.

  • Page 14: Merchant Assistance

    Visit moneris.com/support-v400c  download additional copies of this guide and other resources;  consult the Moneris V400c Online Operating Manual in WebHelp format to understand all the options on your terminal and how to use them.  Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper ...
  • Page 15 All other marks or registered trade-marks are the property of their respective owners. © 2019 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation.

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