How To Perform Factory Reset - Cisco Catalyst 9200 Configuration Manual

How to Perform Factory Reset

The following table provides details about the data that is erased and retained during the Factory Reset process:
Table 13: Data Erased and Retained During Factory Reset
Data Erased
All Cisco IOS images, including the current boot
image
Crash information and logs
User data, and startup and running configuration
Credentials like FIPS-related keys
Onboard Failure Logging (OBFL) logs
ROMMON variables added by the user
The Factory Reset process can be used in the following two scenarios:
• Return Material Authorization (RMA) for a device—If you have to return a device to Cisco for RMA,
• Recovering the compromised device— If the key material or credentials stored on a device is compromised,
The device reloads to perform the Factory Reset task. Note that this reload results in a ROMMON mode.
After the Factory Reset operation is complete, you can load the Cisco IOS image either through a USB or
TFTP.
How to Perform Factory Reset
Procedure
Command or Action
Step 1 enable
Example:
Device> enable
Step 2
factory-reset {all | config |boot-vars}
Example:
Device# factory-reset all
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remove all the customer-specific data before obtaining an RMA certificate for the device.
reset the device to factory configuration, and then reconfigure the device.
Data Retained
Data from Remote field-replaceable units (FRUs)
Value of the configuration register
Contents of USB
Credentials like Secure Unique Device Identifier
(SUDI) certificates, Public key infrastrutcure (PKI)
keys
Purpose
Enables privileged EXEC mode.
Enter your password if prompted.
Use the command with all options enabled.
No system configuration is required to use the factory reset
command.
Erases all the content from the NVRAM, all the Cisco IOS
images, including the current boot image, boot variables,
startup and running configuration data, and user data.
Performing Factory Reset