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2.
Swipe the card at a faster or slower steady speed.
3.
Swipe the card in the other direction.
4.
Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn. To determine if the problem is with
the card, ask the customer for another card or try swiping the card on another terminal.
Terminal Does Not Work Properly
1.
Make sure the power cable connector is fully inserted into the back of the terminal
2.
To restart the terminal, unplug the power cable and then plug it back in or press [Correction] key and [.,#*] at the same
time
3.
Plug the terminal into another electrical outlet to see if it is an electrical problem
4.
If you have another working terminal, swap the terminals to determine if the problem is with the terminal, cable, or power
outlet
NOTE:
Changes or modifications to this terminal not
expressly approved by Global Payments could void
the user's authority to operate the equipment.
Low Battery
The terminal displays a warning indicating a low battery when the battery level is approximately less than seven per cent (7%)
and the terminal is not powered by the base.
If the battery status is low, the terminal displays low battery warning and it is not possible to perform any transaction or
administrator function. Please return the terminal to its base to recharge the device.
Receipt is Blank
If the receipt is blank, confirm that the roll of paper has been properly inserted into the terminal and the correct paper type is
being used.
24 – Auto Download (IP Terminal Only)
If your terminal uses Ethernet IP connection, your terminal is enabled with an auto download function that allows your terminal
to automatically fulfill a remote download of the latest payment application from Global Payments' host when there is an
update to the payment application software available.
The default interval between each auto download scheduled is 60 days. The terminal will automatically start an application
check and download following the first successful settlement after every 60 days. The terminal will print a download status
report after the auto download is completed.
NOTE:
If auto download failed, terminal will print a download
failure report. Merchant should contact Global
Payments to perform a manual download to complete
application update.
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