Troubleshooting; Receipt Paper Is Jammed; Card Reader Does Not Work Properly (Cards Are Not Read) - Ingenico iWL255 Quick Reference Manual

To maximize the life of the thermal paper rolls, do not store them where
they are exposed to fluorescent light, UV light, high humidity (above
65%) or temperature (above 25° C
or 77° F) for a long period of time. Do not place them near vinyl,
plastics, adhesives, shrink-wraps, wet-toner copiers or carbon paper for
prolonged periods.
Order thermal paper that meets the following specifications:
58 mm (2 ¼")
Roll Width:
40 mm (1.57")
Roll Diameter:
17 m (55')
Roll Length:
21 – Troubleshooting

Receipt Paper is Jammed

To avoid paper jams:

Tear the receipt by pulling the paper forward.

Press [Correction] for two (2) seconds to advance paper.
To clear a paper jam:

Remove the paper roll and reinsert it.

Card Reader Does Not Work Properly (Cards are Not Read)

1. When sliding the card through the reader, make sure the magnetic
stripe on the card is facing the iWL255 3G Long-Range Wireless
display screen.
2. Swipe the card at a faster or slower steady speed.
3. Swipe the card in the other direction.
4. Inspect the magnetic stripe on the card to make sure it is not
scratched or badly worn. To determine if the problem is with the
card, ask the customer for another card or try swiping the card on
another terminal.