Introduction; General Tips; Basic Terminal Operations; Before You Begin - Ingenico iWL250B Quick Reference Manual

1 – Introduction
Global Payments offers merchants a wide variety of leading payment technology solutions, all from one reliable source. As
one of the world's largest and most trusted payment technology solution providers, Global Payments combines industry-
leading expertise with over 50 years of Canadian-specific experience. This power combination allows us to deliver
comprehensive solutions that are personalized to your needs.
This guide is your primary source of information for operating, setting up and installing the Global Payments Short-Range-
Wireless – iWL250B terminal. For terminal-related questions or support, please contact Global Payments Customer Care.
2 – General Tips
The following tips provided will help ensure you continue to process smoothly with Global Payments Canada:
1. This reference guide contains information on the features and functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-find location.
2. Perform a settlement daily; this ensures that your funds are constantly deposited into your bank account on a regular
basis.
3. Change your passwords frequently. Changing passwords frequently ensures you protect yourself from unauthorized use
of your terminal.
4. If you have a problem with your terminal, check your cabling and attempt a reset by unplugging and re-plugging the power
supply.
5. If you have a communication problem with your terminal, verify that there are currently no outages reported by your
telephone company or your Internet service provider.
6. The Global Payments Canada Customer Service line is open 24 hours a day, 7 days a week, to ensure there is always
someone available to assist you.
3 – Basic Terminal Operations

Before You Begin

For terminal set-up instructions, refer to Section 20.
CAUTION:
Due to risk of shock or terminal damage, do not use
the terminal near water, in a wet basement, bathtub,
washbowl, kitchen sink, laundry tub or near a
swimming pool. Do not use in flammable
environments.

How to Use This Guide

The terminal contains both ATM-style buttons (screen function keys) for variable screen menu selection options and pre-
configured numeric key pad and function buttons. Variable on-screen menus will appear in bold throughout this guide. Press
the corresponding screen function key below the display to select that option. Pre-configured buttons will appear in CAPS.

Unpacking the Box

Carefully inspect the shipping carton and its contents for shipping damage. If the content is damaged, file a claim immediately
with the shipping company and notify Global Payments. Do not try to use damaged equipment.
Remove the items from the carton. You should have the following items, according to what was ordered:
An Global Payments Short-Range Wireless – iWL250B terminal with paper roll installed
•
Receiving base or charging base
•
• An external power supply for the base
4