Troubleshooting; Receipt Paper Is Jammed; Card Reader Does Not Work Properly (Cards Are Not Read) - Ingenico iWL250B Quick Reference Manual

Global payments, short-range wireless
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1.
Pull up the flap at the top of Global Payments Short-Range Wireless – iWL250B.
2.
Pull the flap backwards to open the paper compartment.
3.
Place the paper roll into the paper compartment. Make sure the end of the paper is inserted as shown below. Pull a little
bit of paper out towards the top of the terminal. Close the paper compartment by pulling the flap up towards the terminal.
4.
Close the paper compartment so that a little bit of the paper is coming out.
To maximize the life of the thermal paper rolls, do not store them where they are exposed to fluorescent light, UV light, high
humidity (above 65%) or temperature (above 25° C or 77° F) for a long period of time. Do not place them near vinyl, plastics,
adhesives, shrink-wraps, wet-toner copiers or carbon paper for prolonged periods.
Order thermal paper that meets the following specifications:
Roll Width:
58 mm (2 ¼")
Roll Diameter:
40 mm (1.57")
Roll Length:
17 m (55')
23 – Troubleshooting

Receipt Paper is Jammed

To avoid paper jams:
Tear the receipt by pulling the paper forward.
Press [Correction] for two (2) seconds to advance paper.
To clear a paper jam:
Remove the paper roll and reinsert it.

Card Reader Does Not Work Properly (Cards are Not Read)

1.
When sliding the card through the reader, make sure the magnetic stripe on the card is facing the Global Payments Short-
Range Wireless – iWL250B display screen.
24

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