Access Administrator Menu; Password Management - Ingenico iWL250B Quick Reference Manual

Access Administrator Menu

The Administrator Menu is the place where all merchant parameter information is stored. It can only be accessed with a valid
administrator name and password. The administrator menu is displayed from the idle screen when the Administrator [.,#*]
key is pressed. Before displaying the administrator menu, the terminal will prompt you to enter the administrator name and
administrator password.

Password Management

The Global Payments Short-Range Wireless – iWL250B offers multi-level passwords that can be used for different purposes.
You can set up a maximum of four levels of passwords. These passwords – from the highest level to the lowest level – are:
administrator password, manager password, supervisor password and clerk password.
Administrator Password
Your administrator password is an important security feature of your terminal. It is used to access the administrator menu.
Your default administrator name is 1, and terminal is pre-programmed with a default administrator password. Before you start
using the terminal, please call Global Payments Customer Care at 1-800-263-2970 to set up your personalized password
The administrator password is between 7 and 12 alpha and numeric characters (min=7, max=12). At least 1 alpha and 1
numeric character must be used.
If the wrong administrator password is entered more than four (4) consecutive times while trying to access the administrator
menu, the user will be locked out. At this point, please call Global Payments Customer Care for help at 1-800-263-2970.
You should change your password periodically for maximum protection against fraud. Please call Global Payments Customer
Care to set up or change your administrator password.
Manager/Supervisor/Clerk Passwords
The manager, supervisor and clerk passwords are set up by the administrator in the administrator menu. There is only one
manager, one supervisor and one clerk password. There is no user name associated with any of these passwords.
The manager, supervisor and clerk password length is seven alpha and numeric characters. The password can consist of any
number of alpha or numeric characters.
Manager, supervisor and clerk passwords cannot be locked out and do not expire.
Password Hierarchy
The password hierarchy is as follows:
• Administrator password
• Manager password
Supervisor password
•
Clerk password
•
A higher level password is accepted in the place of a lower level password. Example: If the application prompts for the
clerk password, then the supervisor, manager and administrator passwords will also be accepted.
Set Up Your Passwords
NOTE: Your default administrator name is 1. To set up your
administrator password, please call Global Payments
Customer Care at 1-800-263-2970.
0, hyphen, space
Period, comma, #, *,
underscore, @, /, \, ; (semi-
colon), : (colon) , $, %, (, ),
&, and ' (apostrophe)
8