Polaris PVCR 3300 IQ Home Aqua Operation Manual page 87

6. During vacuuming,
the robot misses are
spots, performs the
cleanup erratically
without compliance
with the cleanup
map displayed in the
application.
Attention! If it is impossible to resolve the problem on your own using the steps described above,
please contact your POLARIS Authorized Service Center.
Problem
The device cannot
connect to the WiFi
router
The moving wheel is
only in partial contact
with the surface.
Other nearly located
devices can create
noise.
Reduced friction on
an even polished
floor. Items located on
the floor hamper the
vacuuming.
WiFi connection troubleshooting
Cause
1. The connection
fails
87
Door are recommended to be
closed to separate the cleanup
areas. Wherever possible, remove
items from the floor to improve the
vacuuming efficiency.
Troubleshooting method
a. Make sure that your device is supported in
the application: on the home menu of the
application, click Add Device button and
expand All Devices list;
b. Make sure your router is operating at 2.4
MHz. To configure the router, refer to the
instructions for your router;
c. Make sure that your router does not impose
additional restrictions on incoming
connections (for example, connecting only the
specified MAC addresses). To configure the
router, refer to the instructions for your router.
d. Make sure you have the latest version of
the program;
e. Unload the program from the smartphone
memory and run again: open the list of open
applications in the phone and swipe up the
launched Polaris IQ Home program window,
then restart the program and repeat the
connection process;
f. Activate the device diagnostic mode - see
the section "Connection Settings" in the User
Guide;
g. Reset the device - see the section
"Connection Settings" in the User Guide;