Compaq AlphaServer GS80 User Manual page 185

Table 6–1 Troubleshooting (Continued)
Symptom
ConsoleWorks (continued)
ConsoleWorks
does not start.
A security
warning displays
whenever a
console is opened.
Text in the
ConsoleWorks
terminal
emulator window
is garbled.
Cannot find a
ConsoleWorks
file.
Possible Cause
The SMC system
has hung. (The
pointer does not
move when the
mouse moves, or
windows cannot be
selected.)
ConsoleWorks
services are not
running.
Default.config file
might be corrupted.
Certificate authority
has not been loaded.
Output sent to
another
ConsoleWorks
terminal emulator
window is being
updated.
Some files are in
different folders in
this version.
Suggested Solution
Reboot the SMC system.
Start ConsoleWorks services
(Section 6.5).
Stop the ConsoleWorks services
(Section 6.5); rename the file
c:\Cwks\Default\Config\
default.config; restart the
ConsoleWorks services. If
ConsoleWorks starts now, run the
restore utility (Section 2.5) to
restore the last saved settings.
Load the certificate authority
(Section 3.3.1).
Run any application that
periodically updates or refreshes
the screen either remotely or from
a terminal emulator application
such as KEA! or PowerTerm.
Instructions for using a terminal
emulator application with
ConsoleWorks are in Section 3.2.3.
In Windows Explorer, search
c:\cwks for the file.
Troubleshooting 6-5