Compaq ProLiant G7 Series Manuals

Manuals and User Guides for Compaq ProLiant G7 Series. We have 1 Compaq ProLiant G7 Series manual available for free PDF download: Troubleshooting Manual

Compaq ProLiant G7 Series Troubleshooting Manual

Compaq ProLiant G7 Series Troubleshooting Manual (204 pages)

Troubleshooting Guide

Brand: Compaq | Category: Server | Size: 1 MB

Table of Contents

Troubleshooting Guide
1
Table of Contents
3
Introduction

8
- What's New
  8
- Revision History
  9
  - 375445-402 (April 2011)
    9
  - 375445-401 (January 2011)
    9
  - 375445-Xx9 (June 2010)
    9
  - Introduction
    9
  - 375445-Xx8 (July 2009)
    10
  - Introduction
    10
  - 375445-Xx7 (November 2008)
    11
  - 375445-Xx6 (September 2007)
    11
  - Introduction
    11
  - 375445-Xx5 (June 2006)
    12
  - 375445-Xx4 (May 2006)
    12
  - 375445-Xx3 (September 2005)
    12
Getting Started

13
Common Problem Resolution

20
Diagnostic Flowcharts

24
- Troubleshooting Flowcharts
  24
Hardware Problems

39
- Procedures for All Proliant Servers
  39
- Power Problems
  39
  - Power Source Problems
    39
  - Power Supply Problems
    39
  - System Open Circuits and Short Circuits
    40
  - UPS Problems
    40
- General Hardware Problems
  41
- Internal System Problems
  44
  - Battery Pack Problems
    44
  - CD-ROM and DVD Drive Problems
    44
  - Diskette Drive Problems
    45
  - Drive Problems (Hard Drives and Solid State Drives)
    46
  - SD Card Problems
    48
  - USB Drive Key Problems
    48
  - Fan Problems
    49
  - HP Trusted Platform Module Problems
    50
  - Memory Problems
    50
  - PPM Problems
    52
  - Processor Problems
    53
  - Tape Drive Problems
    53
  - Graphics and Video Adapter Problems
    55
- External Device Problems
  55
  - Video Problems
    55
  - Mouse and Keyboard Problems
    57
  - Audio Problems
    57
  - Printer Problems
    57
  - Cable Problems
    58
  - Local I/O Cable Problems
    58
  - Modem Problems
    58
  - Network Controller Problems
    60
  - Expansion Board Problems
    61
Software Problems

62
Software Tools and Solutions

69
- Configuration Tools
  69
  - Smartstart Software
    69
  - HP ROM-Based Setup Utility
    69
  - Smartstart Scripting Toolkit
    69
    
    Using Rbsu
    70
    
    Auto-Configuration Process
    70
    
    Boot Options
    71
    
    Bios Serial Console
    71
  - Array Configuration Utility
    72
  - Option ROM Configuration for Arrays
    73
  - Re-Entering the Serial Number and Product ID
    73
- Management Tools
  74
  - Automatic Server Recovery
    74
  - Rompaq Utility
    75
  - Ilo and Ilo 2 Technology
    75
  - Ilo 3 Technology
    75
  - Erase Utility
    76
  - Redundant ROM Support
    76
  - USB Support
    76
- Diagnostic Tools
  77
- Remote Support and Analysis Tools
  79
  - HP Insight Remote Support Software
    79
- Keeping the System Current
  79
  - Drivers
    79
  - Version Control
    80
  - Proliant Support Packs
    80
  - Operating System Version Support
    80
  - Firmware
    80
  - HP Smart Update Manager
    80
  - System Online ROM Flash Component Utility
    81
  - Subscriber's Choice
    81
  - Care Pack
    82
- Firmware Maintenance
  82
HP Resources for Troubleshooting

88
Error Messages

93
- ADU Error Messages
  93
  - Introduction to ADU Error Messages
    93
    
    Board in Use by Expand Operation
    96
    
    Board Not Attached
    96
  - Unknown Disable Code
    111
  - Unrecoverable Read Error
    111
  - ADU Version 8.0 through 8.28 Error Messages
    113
- POST Error Messages and Beep Codes
  123
  - Introduction to POST Error Messages
    123
  - Non-Numeric Messages or Beeps Only
    123
  - Processor X Unsupported Wattage
    130
  - 100 Series
    134
  - Rom Error
    134
  - System Board Failure
    135
  - Asr Timer Failure
    135
  - Series
    136
  - 300 Series
    141
  - 400 Series
    142
  - 1100 Series
    143
  - 1700 Series
    147
    
    1786-Slot X Drive Array Recovery Needed
    168
    
    Drive Array Reports Incorrect Drive Replacement
    169
  - 1800 Series
    172
- Event List Error Messages
  173
- HP Bladesystem P-Class Infrastructure Error Codes
  176
  - Server Blade Management Module Error Codes
    177
  - Power Management Module Error Codes
    180
- Port 85 Codes and Ilo Messages
  181
- Windows® Event Log Processor Error Codes
  185
  - Message ID: 4137
    185
  - Message ID: 4140
    185
  - Message ID: 4141
    185
  - Message ID: 4169
    185
  - Message ID: 4190
    185
Contacting HP

187
- Contacting HP Technical Support or an Authorized Reseller
  187
- Customer Self Repair
  187
- Server Information You Need
  187
- Operating System Information You Need
  188
  - Microsoft® Operating Systems
    188
  - Linux Operating Systems
    189
  - Novell Netware Operating Systems
    190
  - SCO Operating Systems
    190
  - IBM OS/2 Operating Systems
    191
  - Oracle Solaris Operating Systems
    192
Acronyms and Abbreviations

193
Index

198

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