Gathering Information About The Problem - Canon CXDI-60G Service Manual

5. Gathering Information About the Problem

It is recommended to replace the whole unit (imaging unit, power box) if any problem occurs at
the customer's site in order to reduce the downtime of the system.
It is desirable to have the bad unit brought back and repaired at the office of the distributor
(agent). (Although it depends on the kind of the problem.)
This section explains about the information (log file) required to know what has occurred and
what to be done.
[Probable problems]
System connection failure and condition setting failure during installation.
-
Electrical and mechanical system failure, malfunctioning, bad image, noise, and
-
communication error
Software and specifications problem
-
[Required Information]
*Required log file
Execute the log collection tool to save the following files.
(1) Environmental information (such as version of the CXDI software, composition of hardware,
optional software and the versions of software)
(2) Dr. Watson log
C:\Documents and Settings\All Users\Application
Data\Microsoft\Drwatson\drwts32.log
(3) Event viewer system log
C:\WINDOWS\system32\config\SysEvent.Evt
(4) The whole D:\Ccr folder
Reference:
For details on the procedure for gathering the files when image problems occurs, refer to
SIDR-08-003.
6. Troubleshooting
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