Secondary-Level Response; Steps To Deal With Errors Occurring During Calibration - Canon CXDI-60G Service Manual

4. Secondary-Level Response

The secondary-level response is defined as the work (trouble recurrence verification and repairs)
which is carried out at the office of the distributor (agent). The sensor cable (at imaging unit
side) must be replaced only by a service technician who has completed the service training. The
only external parts whose removal is permitted are the access covers.
[Troubleshooting when errors have occurred]
4.1 Steps to deal with errors occurring at CXDI software startup
(1) Check for the existence of the data which was acquired at the primary-level response stage.
Data must be acquired if it is insufficient in any way.
(2) Connect the system using the loaner system (imaging unit, power box and cables) of the
distributor (agent). Make sure to check that the loaner system works normally.
(3) Replace the loaner imaging unit of the distributor (agent) with the faulty unit which repair
has been requested for.
(4) Check whether the error recurs. If the error recurs, proceed to step (5).
· If the error fails to occur, it means the imaging unit is problem-free so return it to the
installation site.
(5) Check the sensor cable (connections at imaging unit and power box sides) connections.
(6) Replace the sensor cable (at imaging unit side). (Do this if it was not done at the
primary-level response stage.)
(7) Start up the host, and check whether the error recurs.
If the error recurs after the steps outlined above have been taken, the imaging unit must be
returned to Canon Inc.
The tertiary-level response steps are then undertaken.
* When a tertiary-level response is requested, the following information must be provided
without fail:
· Details of how the system has been operated on-site (system configuration, optional
software, etc.)
· CXDI software version
· Shock sensor statuses
· Frequency with which the problem occurs
· Data acquired at the primary-level response stage
· Entry of what action was taken at the secondary-level response stage (enter these details
on the inquiry sheet and send off the sheet)
· Data (D:¥CCR) acquired at the secondary-level response stage

4.2 Steps to deal with errors occurring during calibration

(1) Check for the existence of the data which was acquired at the primary-level response stage.
Data must be acquired if it is insufficient in any way.
(2) Connect the system using the loaner system (imaging unit, power box and cables) of the
distributor (agent). Make sure to check that the loaner system works normally.
(3) Replace the loaner imaging unit of the distributor (agent) with the faulty unit which repair
has been requested for.
6. Troubleshooting
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