Hardware Installation And Configuration Issues; Address Initial Start-Up Issues - Seagate Exos CORVAULT Hardware Installation And Maintenance Manual

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Hardware installation and configuration issues

The storage enclosure management interface allows for provisioning, monitoring, and managing the storage enclosure.
It uses the storage enclosure processor (SEP) and associated monitoring and control logic, such as the SCSI Enclosure
Services (SES) service, to asses and diagnose power, disk drive, and cooling systems. Temperature sensors throughout
the enclosure and its components monitor the thermal health of the storage system. If a critical sensor value exceeds a
threshold limit, you receive a system notification that requires your attention.
If you encounter any issues during installation or initial configuration, use the topics in this section to assist you in fault
isolation and correction.
IMPORTANT Do not use this section for configured systems already interacting with production data. For the kind
of assistance you need in such cases, contact Seagate for technical support.

Address initial start-up issues

You must successfully complete the installation tasks in the identified sequence. You must use the power cords provided
with the system and install interface cables that meet system requirements.
To address initial start-up issues:
1. Complete the following actions to eliminate power cord issues during installation:
a. Request a replacement for damaged or missing power cords.
b. Request a replacement for cords with plugs that do not match your outlets or voltage requirements
c. Request a replacement for power cords that are too short to reach a power distribution unit.
2. Use LEDs throughout the storage enclosure as a means to determine if there is a critical fault. Refer to
fault condition
3. Complete the following actions to verify your installation if the host system does not recognize the storage enclosure:
a. Verify the interface cables you connected from the storage enclosure to each host bus adapter are not damaged,
loose, or wired improperly.
b. Look for any SAS Linkup indicators on both controller modules.
c. Look for SAS target visibility on the host bus adapter BIOS.
d. Verify you correctly installed the operating system software driver.
4. Complete the following actions if the storage enclosure does not report as much capacity as expected:
a. Verify you correctly installed the disk drives and they are all latched to the baseplane connectors.
b. Verify all installed disk drives display green LEDs, rather than an LED with a fault status. Follow the replacement
procedure for disk drives displaying a fault status. Refer to
5. Complete the following actions if the storage enclosure does not initialize:
a. Verify each power cord is properly and securely connected on both ends.
b. Reconfirm that the power source used to power the storage enclosure is viable and meets the installation criteria.
52 Chapter 6 Hardware installation and configuration issues
LEDs.
Disk drive fault LED.
Interpret FRU