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JDS Uniphase SmartClass User Manual

Triple play services tester
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  • Page 1 SmartClass Triple Play Services Tester User’s Guide...
  • Page 3 SmartClass Triple Play Services Tester User’s Guide Network and Service Enablement One Milestone Center Court Germantown, Maryland 20876-7100 USA Toll Free 1-855-ASK-JDSU • Tel +1-301-353-1560 • Fax +1-240-404-1996 www.jdsu.com...
  • Page 4 This guide is a product of JDSU's Technical Information Development Department, issued as part of the SmartClass TPS. The catalog number for a printed guide is SCTP-Manual-Printed. The catalog number for a USB stick containing all user documentation and utilities is SCTP-USB-G2.
  • Page 5 (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélec- trique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. This equipment complies with Industry Canada radiation exposure limits set forth for an uncon- trolled environment. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 6 Instructions for returning waste equipment and batteries to JDSU can be found in the Environmental section of JDSU’s web site at www.jdsu.com. If you have questions concerning disposal of your equipment or batteries, contact JDSU’s WEEE Program Management team at WEEE.EMEA@jdsu.com. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 7: Table Of Contents

    About the SmartClass TPS ........
  • Page 8 Communicating with a mobile device ......... . . 23 Accessing the SmartClass Triple Play Services remotely using VNC ....24 Setting the date and time .
  • Page 9 Chapter 4 Using the SCTPS with a mobile device Controlling the SmartClass TPS with a mobile device......36 Controlling the device interface .
  • Page 10 Connecting to the line ............97 SmartClass TPS User’s Guide...
  • Page 11 DSL Alarms ............. 123 SmartClass TPS User’s Guide...
  • Page 12 Synchronizing to the StrataSync server......... 140 SmartClass TPS User’s Guide...
  • Page 13 Warranty information ............161 SmartClass TPS User’s Guide...
  • Page 14 Table of Contents SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 15: About This Guide

    This chapter describes how to use this guide. Topics discussed in this chapter include the following: – “Purpose and scope” on page xiv – “Assumptions” on page xiv – “Safety and compliance information” on page xiv – “Conventions” on page xiv SmartClass TPS User’s Guide xiii June 2014 22035456, Rev 001...

  • Page 16: Purpose And Scope

    This guide includes task-based instructions that describe how to configure, use, and troubleshoot the general functions of the SmartClass Triple Play Services. Additionally, this guide provides a description of JDSU’s warranty. For terms and conditions of the licensing agreement, go to go to www.jdsu.com.
  • Page 17 WARNING Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 18 About this Guide Conventions SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 19: Chapter 1 Getting Started

    Getting Started Chapter 1 This chapter provides a general description of the SmartClass Triple Play Services. Topics discussed in this chapter include the following: – “Ship list” on page 2 – “Configurations and options” on page 3 – “Features and capabilities” on page 4 –...

  • Page 20: About The Smartclass Tps

    About the SmartClass TPS About the SmartClass TPS The SmartClass TPS is an all-in-one tool that fully test the access network (copper, fiber, POTS, and ADSL2+/VDSL2 including bonded pairs) as well as broadband services (data, VoIP, and IP video) so technicians can rapidly correlate and resolve triple-play service problems to potential physical-layer causes.

  • Page 21: Configurations And Options

    The SmartClass Triple Play Services is factory-configured to meet your testing requirements. When you place an order for a SmartClass Triple Play Services, a customer service or sales representa- tive will help you determine the right configuration for your needs.

  • Page 22: Features And Capabilities

    Chapter 1 Getting Started Features and capabilities To discuss a specific configuration or to order options and accessories for your SmartClass Triple Play Services, contact JDSU Customer Care or your regional sales office. Contact information for regional sales headquarters is provided on the back cover of this manual. You can also contact JDSU through the company web site, www.jdsu.com.
  • Page 23 – VMOS – RTP Loss Distance/Period STB Boot Test – Refer to the SmartClass Triple Play Services Tester Addendum to User Guide for STB Boot Test (document number). Optical Power – Testing with the MP60 and MP-80 optical power accessories Copper –...

  • Page 24: Preparation For Use

    – If undamaged, save the box and packing materials in case you need to ship the tester in the future. Before using the SmartClass Triple Play Services for the first time, do the following: – Charge the battery. – Turn the unit ON, and then verify that it is operating properly by navigating through a few menus.

  • Page 25: Changing The Ac Line Plug Fitting

    Preparation for use Changing the AC line plug fitting The SmartClass Triple Play Services’s AC Adapter/Charger allows different AC line plug fittings. To change the AC line plug fitting If an AC line plug fitting is already installed, do the following: Press and hold the button just below the fitting.

  • Page 26: Exploring The Front Panel

    Chapter 1 Getting Started Exploring the front panel Exploring the front panel The controls and LEDs on the SmartClass Triple Play Services front panel, shown in Figure 1, are used to operate the unit, set up tests, and view data.

  • Page 27: Lcd

    International Settings menu. For example, if you set the country to Belgium, the JDSU Germany phone number appears. Home – returns to the main menu. NOTE: If you press this during a test, the test will be stopped. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 28: Power Key

    Packet Capture – Shortcut to the Packet Capture menu, used to capture network packets to a file on the SmartClass or to a file on a USB drive. Outdoor Mode – changes the screen’s settings for better viewing outdoors.

  • Page 29: Exploring The Connector Panel

    Chapter 1 Getting Started Exploring the connector panel Exploring the connector panel The SmartClass Triple Play Services connector panel is used to connect to the line under test. Figure 2 shows the connector panel. DSL line connector POTS connector USB 2.0 connector...

  • Page 30: Ethernet Connector

    When using an Ethernet crossover cable, JDSU recommends using a shielded crossover cable for the best immunity to electrostatic discharge (ESD). Exploring the bottom panel The SmartClass Triple Play Services’s AC Adapter/charger and USB device port are located on the bottom panel. AC Adapter...

  • Page 31: Exploring The Top Panel

    Navigating the user interface The user interface of the SmartClass Triple Play Services is designed to be intuitive and easy to use. Using the LCD and keypad, you can view test results, set up the unit, and configure test param- eters.

  • Page 32: Menu Screens

    Menu screens Figure 6 illustrates a typical Menu screen. Figure 6 SmartClass Triple Play Services Menu screen (example) Menus screens provide a series of selections that take you to another menu screen, a data entry screen, or a results screen.

  • Page 33: Data Entry Screens

    Figure 7 illustrates a typical Data entry screen. Figure 7 SmartClass Triple Play Services Data entry screen (example) Data entry screens provide you selections to either choose from a list of options, or enter data using the keypad. Use the up arrow to change the entry type (ABC is upper case, abc is lower case, 123 is numeric), or the down arrow to delete one character to the left.

  • Page 34: Ellipses

    Use the keypad to type the numeric value. Typing text To type text Use the arrow keys to scroll to and highlight the setting you want to specify, and then press SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 35: Using A Usb Keyboard

    Note: this feature is only available on list menus (tile menus cannot be customized). To customize the interface Navigate to the menu you wish to customize. Press the Utility key, and then select Edit Menu. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 36 Continue with steps 1 through 3 until the interface is customized as desired. Optional. To return the user interface to factory defaults, press the Utility key, and then select Restore Menu. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 37: Chapter 2 Instrument Settings

    “Managing jobs” on page 21 – “Communicating with a mobile device” on page 23 – “Accessing the SmartClass Triple Play Services remotely using VNC” on page 24 – “Setting the date and time” on page 25 – “Specifying auto power down settings” on page 26 –...

  • Page 38: Managing Files

    A screen shot or logo will have a camera icon, report files will have an icon that looks like a spreadsheet. – To open a file, navigate to the desired file, press the OK key. The contents of the file appear. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 39: Managing Jobs

    Do one of the following: – To create a new job, press the * key. – To edit an existing job, highlight the job, and then press OK. The Job Edit screen appears. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 40: Activating A Job

    On the Job Management screen, highlight the job to delete, and then press the # key. A confirmation box appears. Press the OK key. Repeat for each desired job. The job is deleted. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 41: Associating Test Results To A Job

    See“Saving results to a job” on page 118. Communicating with a mobile device Using an app on the mobile device (such as an iPad), you can connect to a SmartClass and control the user interface.SmartClass TPS supports mobile device applications on both iOS and Android. NOTE: In order to use this feature, the Mobile App Connectivity software option is required.

  • Page 42: Accessing The Smartclass Triple Play Services Remotely Using Vnc

    – Make sure you are using the correct IP address for the SmartClass Triple Play Services. – From the PC or laptop, ping the SmartClass Triple Play Services IP address to verify the network link is working. If the link is not working, restart the SmartClass Triple Play Services and repeat...

  • Page 43: Setting The Date And Time

    Supported Supported Setting the date and time The SmartClass Triple Play Services has an internal clock that you can set to provide accurate time stamps for test results. Setting the date The following procedure describes how to set the date.

  • Page 44: Setting The Time

    The Power Management menu allows you to view the battery level, as well as set the time to wait before the unit turns off to conserve battery. To specify auto power down settings Select System Settings from the Main Menu. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 45: Adjusting The Screen Settings

    The repeat delay is set. Setting the repeat rate The following procedure describes how to set the repeat rate. This setting defines how many times the character will be repeated per second. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 46: Specifying The Volume Level

    (from Tip, Ring, Ground to A, B, and E) and the technical assistance phone number. – Units–changes the measurement units (metric or imperial). The international settings are specified. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 47: Managing Test Configurations

    Select System Settings from the Main Menu, and then File Management. Select Load Setup. Scroll to the desired file name to load, and then press OK. The test configuration is loaded. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 48: Viewing Unit Revisions, Options, And Ids

    ADSL versus VDSL. The PHY rev is not displayed when you are in the Copper or Ethernet TE application. Restoring factory defaults The following procedure describes how to reset the SmartClass Triple Play Services to factory default settings. NOTE: Restoring factory defaults will reset test application settings and system settings (such as con- trast and language).

  • Page 49: Chapter 3 Automated Testing

    The following topics are discussed in this chapter: – “About the automated tests” on page 32 – “Running the OneCheck test” on page 32 – “Running the VideoCheck test” on page 34 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 50: About The Automated Tests

    Chapter 3 Automated Testing About the automated tests About the automated tests The SmartClass Triple Play Services includes two automated tests: Allows triple play testing by running a DSL, Ethernet, or WiFi test to verify network OneCheck — connectivity and upstream/downstream thresholds, a ping test to verify data layer connectivity, a FTP or HTTP test to verify data upload and download rates, a video test (as described in the video check below), and a VoIP test.
  • Page 51 Press Cancel to return to the OneCheck menu. Press the # key to Start the test. The test begins. The test may take several minutes. As the test runs, the status and results of the test are displayed. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 52: Running The Videocheck Test

    To save a test report, press the utility (i) key and then select Save Report or Save To Job, and then specify the report settings such as report name, report format, technician ID, loca- tion, and other settings as needed. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 53: Chapter 4 Using The Sctps With A Mobile Device

    This chapter provides task-based instructions for using the optional app that is available for mobile devices. Topics discussed in this chapter include the following: – “Controlling the SmartClass TPS with a mobile device” on page 36 – “Controlling the device interface” on page 37 –...

  • Page 54: Controlling The Smartclass Tps With A Mobile Device

    Controlling the SmartClass TPS with a mobile device Controlling the SmartClass TPS with a mobile device Using an app on the mobile device, you can connect to a SmartClass and control the user interface. SmartClass TPS supports mobile device applications on both iOS and Android.

  • Page 55: Controlling The Device Interface

    To control the device interface – On the Controller page select Device Interface. The SmartClass TPS interface appears on the mobile device. You can now control the device as if you were pressing the actual buttons on the device. You can run most of the tests that are available on the SmartClass TPS. See Table 8 “Remote...
  • Page 56 To run other tests, in the top center area of the screen, tap Test.and then select the type of test. As the test progresses, the screen updates indicating the status of each part of the test. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 57: Viewing Video On A Mobile Device

    Testing”. Viewing video on a mobile device SmartClass TPS provides a means to display video output from a set-top box. This is useful for installations where the customer’s television is not yet accessible but the video service must be veri- ®...
  • Page 58 STB. The image may not be of high quality due to the uncompressed nature from which the video is being retrieved from the STB output and being sent thru the SmartClass TPS over the WiFi link to the mobile device. This is useful for verifying the presence (or lack) of video when there is no television present.

  • Page 59: Chapter 5 Ethernet Te Testing

    Ethernet TE Testing Chapter 5 This chapter provides task-based instructions for using the Ethernet TE testing features of the SmartClass Triple Play Services. Topics discussed in this chapter include the following: – “About Ethernet TE testing” on page 42 –...

  • Page 60: About Ethernet Te Testing

    Any time the Network settings are changed, the network layer resets. If you change these set- tings during a test, you may cause errors in the test. Only change them before you begin a test. SmartClass TPS User’s Guide 22035456, Rev 001...
  • Page 61 PPPoE is PPP over Ethernet Multi-VLAN is multiple VLAN; multiple Virtual LANs are used on this net- work. In this mode, the SmartClass Triple Play Services assumes that the networks that are accessed via each VLAN are unique, and thus provides access to a different range of IP addresses.

  • Page 62: Connecting To The Line

    To connect to the line Connect one end of an Ethernet cable to the Ethernet jack on the right side of the unit. Connect the other end of the cable to an Ethernet jack. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 63: Viewing Results

    ID, location, and other settings as needed. To clear the results, use the asterisk (*) key. Chapter 16 “Test Results” to learn what your results mean. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 64 Chapter 5 Ethernet TE Testing Viewing results SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 65: Chapter 6 Dsl Testing

    DSL Testing Chapter 6 This chapter provides task-based instructions for using the SmartClass Triple Play Services to gather DSL (VDSL, ADSL2+/2/1) statistics and verify connectivity. Topics discussed in this chapter include the following: – “About xDSL testing” on page 48 –...

  • Page 66: About Xdsl Testing

    BCM963168 modem. BCM96368 test options The classical BCM96368 modem supports an optional bonded modem emulate mode, where the SmartClass replaces a bonded modem (terminates the line instead of the CPE). The options avail- able for purchase are as follows: Table 9...

  • Page 67: Selecting The Test Mode

    “Specifying test settings” on page Specifying test settings Before you begin testing, make sure the test settings on the SmartClass Triple Play Services match the settings of the line that you are testing. The following settings typically must be set: –...
  • Page 68 The SmartClass Triple Play Services can test DSL services in two modes: DSL-Bridge and DSL-Modem/Router. They include the same testing capabilities, but the difference is in the IP addressing. In Router mode, the SmartClass Triple Play Services replaces the modem and router, as indi- cated by the dotted-line box in Figure 9.
  • Page 69 Chapter 6 DSL Testing Specifying test settings In Bridge mode, the SmartClass Triple Play Services replaces the modem, and hub, as indi- cated by the dotted-line box in Figure 10. It does not use a DHCP server so it does not assign IP addresses to other equipment.

  • Page 70: Specifying Dsl Settings

    – Ethernet Router Mode works like Figure 11, below. This mode enables the router between the DSL interface and the Ethernet interface, meaning the SmartClass Triple Play Services will work as the router for the devices connected through the Ethernet port. 10.1.1.2...
  • Page 71 Vector mode is available for single-line VDSL circuits only (not available for bonded, not avail- able for ADSL2). Vector Friendly mode is suggested when there is a need to emulate CPE incapable of full vectoring, but which have been designed to synchronize to a vectoring SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 72: Specifying Dsl Settings For Bonded Mode (For Bcm96368 Modem Only)

    Press Cancel to return to the Group Summary results menu. Specifying network settings If the modem operation mode is Bridge (which is the default mode), the Network Setup is available. If using Router mode, specify the WAN Setup. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 73: Specifying Wan Settings

    If the IP Mode is Static, enter the net mask address. Gateway If the IP Mode is Static, enter the gateway address. DNS Server If the IP Mode is Static enter the address of the DNS server. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 74 If the Data Mode is PPPoE or PPPoA, select the authentication mode (TI modem only) – Auto means that the SmartClass Triple Play Services picks the mode that matches the far end mode – CHAP is Challenge Handshake Authentication Protocol –...

  • Page 75: Specifying Lan Settings

    If DHCP Server is enabled, enter the ending IP address for the tester’s DHCP server. Test IP Mode Select the Test IP Mode. Disabled means the SmartClass Triple Play Services will act only as a basic router and not do any data tests. (See Figure 9 on page 50.) Automatic means that the test set will automatically determine an IP address on the same netmask.

  • Page 76: Connecting To Bonded Twisted Pairs

    To connect to a single twisted pair using the “Y” cable Connect the single end of the test cable to the jack on the side of the SmartClass. Connect the blue end of the cable to Modem on the NID/demarc.

  • Page 77: Testing The Physical Layer

    Testing the physical layer Testing the physical layer You can use the SmartClass Triple Play Services to test the physical layer of the ADSL link. The following procedure describes the basic test for the DSL link. To perform a basic DSL link test –...

  • Page 78: Terminating The Loop (Selt)

    To run a SELT termination On the right panel of the SmartClass, connect one end of the test cable to the DSL connector, and the other end to the line under test. Select DSL Test, and then select xDSL SELT.

  • Page 79: Chapter 7 Data Testing

    Data testing Chapter 7 This chapter provides task-based instructions for using the SmartClass Triple Play Services data testing features. Topics discussed in this chapter include the following: – “About data testing” on page 62 – “Connecting to the line” on page 62 –...

  • Page 80: About Data Testing

    (target) responds by sending a response packet. IP ping tests tell you if the destination is alive and awake, how fast the ping went to the destination and back to the SmartClass Triple Play Services, and if ping packets were dropped and lost along the way.

  • Page 81: Monitoring Pings

    To save a test report, press the utility (i) key and then select Save Report or Save To Job, and then specify the report settings such as report name, report format, technician ID, loca- tion, and other settings as needed. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 82: Throughput Testing

    ID, loca- tion, and other settings as needed. For more information on the results, see “IP Data results” on page 126. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 83: Tracing The Packet Route

    Packet Capture is only available in IPv4 modes (not available in IPv6). If you insert a USB drive into the SmartClass Triple Play Services, it will recognize the drive and it will become the default location where the packets will be saved. Otherwise, the packets will be saved to a file in the internal File Manager.
  • Page 84 The Start key is only available if a valid network connection is present. Captured information is saved to the file. If you have a USB storage device connected, it will be saved there. If not, the file will be saved to the SmartClass Triple Play Services file system. CAUTION: CORRUPTED DATA Removing the USB drive during a file capture or file save may corrupt the data.

  • Page 85: Chapter 8 Wifi Testing

    – “About WiFi Testing” on page 68 – “Scanning for WiFi networks” on page 69 – “Emulating a WiFi end point” on page 70 – “Providing WiFi access” on page 71 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 86: About Wifi Testing

    Chapter 8 WiFi Testing About WiFi Testing About WiFi Testing The SmartClass Triple Play Services’s optional WiFi testing features allow performance assess- ment and troubleshooting the customer premise WiFi network. The WiFi testing features of the SmartClass include the following: –...

  • Page 87: Scanning For Wifi Networks

    To view a histogram of the network, press the * key. A sample screen is shown in Figure Figure 14 WiFi Histograms The signal power over time is shown in graphical form. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 88: Emulating A Wifi End Point

    Specify the Key, if necessary (the network has security enabled). If needed, specify the Network Setup as described in “Specifying the network setup” on page 42. (NOTE: WiFi always uses NAT.) SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 89: Providing Wifi Access

    If needed, specify the Network Setup as described in “Specifying the network setup” on page If needed, configure the WiFi settings on the mobile device to connect to the SmartClass Triple Play Services. SmartClass TPS User’s Guide June 2014...
  • Page 90 Chapter 8 WiFi Testing Providing WiFi access SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 91: Chapter 9 Hpna Testing

    This chapter provides task-based instructions for using the optional HPNA testing features. Topics discussed in this chapter include the following: – “About HPNA Testing” on page 74 – “Monitoring the HPNA network” on page 74 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 92: About Hpna Testing

    Chapter 9 HPNA Testing About HPNA Testing About HPNA Testing The capabilities of the SmartClass Triple Play Services’s optional HPNA testing features include the following: Operational mode — This mode monitors the active network during its normal operation and periodically updates statistics.

  • Page 93: Testing The Hpna Network

    ID, loca- tion, and other settings as needed. For more information on the results, see “HPNA results” on page 128. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 94 Chapter 9 HPNA Testing Testing the HPNA network SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 95: Chapter 10 Smartid Testing

    “Configuring SmartID settings” on page 79 – “Locating SmartIDs” on page 80 – “Testing the home run for VDSL service” on page 80 – “Testing the home network” on page 81 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 96: About The Smartids

    FDR for coax mapping and frequency sweeping to locate impairments. Figure 17 SmartID connection If a Diplexer is on the network, disconnect the VDSL connection. There are three test modes SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 97: Registering Smartids

    – fast scan limit (amount of time the Continuous Fast-Scan Locate SmartID mode runs before requiring a restart) – power off limit (this is the time at which the SmartIDs will auto power-off after a test) The settings are specified. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 98: Locating Smartids

    Testing the home run for VDSL service The VDSL Home Run Check tests the cable connecting the residential gateway to the diplexer (see Figure 18). Figure 18 VDSL Home Run Check SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 99: Testing The Home Network

    NOTE: All live network signals must be disconnect from the coax network under test. Connect a SmartID at the point of entry and use the USB cable to connect the SmartClass Triple Play Services to the SmartID. In order to map the network accurately, make sure that you connect to the primary SmartID (connected to the SmartClass Triple Play Services with a USB cable) on the main side of the residential gateway or splitter and not on a branch leg.
  • Page 100 To save a test report, press the utility (i) key and then select Save Report or Save To Job, and then specify the report settings such as report name, report format, technician ID, loca- tion, and other settings as needed. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 101: Chapter 11 Voip Testing

    VoIP Testing Chapter 11 This chapter provides task-based instructions for using the optional SmartClass Triple Play Services voice over IP (VoIP) testing features. Topics discussed in this chapter include the following: – “About VoIP” on page 84 – “Specifying test settings” on page 84 –...

  • Page 102: About Voip

    – Connecting to the line – Placing and receiving calls Specifying test settings Before you begin testing, make sure that the SmartClass Triple Play Services settings match the settings of the phone you are emulating. TIP: Test configurations can be stored for easy recall and use (see “Managing test configurations”...
  • Page 103 Network Specific, Subscriber, Abbreviated. Called Plan (H.323) If required, this sets the Called Party Numbering Plan information element in the H.323 setup message for outgoing calls: Unknown, ISDN/Tele- phony, Data, Telex, National, Private. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 104 Specify the RTP port maximum number. (It must be a factor of 2.) The next step depends on the CC Standard selected. – For H.323, go to step – For SIP, go to step – For SCCP or MGCP, go to step SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...
  • Page 105 If Address Type is IP Address, enter the IP address of the proxy server. This is the outbound proxy, or the device from which the SmartClass will send and receive all SIP messages. If you have a network that uses one server for registration and another for placing and receiving calls, the Proxy IP specifies the address for placing and receiving calls (“Alias”...
  • Page 106 STUN server to keep the NAT mapping alive. NOTE: If STUN is enabled, the network layer will not come up until the STUN client on the SmartClass Triple Play Services has determined the type of NAT used between the SmartClass Triple Play Services and the STUN server.

  • Page 107: Connecting To The Line

    Select Handset Volume, and then use the arrow keys to adjust the volume. Use the # key to Dial. The unit to goes off hook and places the call. The call status will update at the bottom of the screen. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 108: Receiving A Call

    The following procedure describes how to receive a VoIP call. To receive a VoIP call When the SmartClass Triple Play Services signals an incoming call, use the # key to Answer. The unit goes off hook and answers the call.
  • Page 109 Select Auto Answer and then specify Yes. Press the Cancel key twice to return to the VoIP screen, and then select VoIP call. Place a call to the SmartClass Triple Play Services from a VoIP phone (or a second Smart- Class Triple Play Services).
  • Page 110 Chapter 11 VoIP Testing Placing and receiving calls SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 111: Chapter 12 Ip Video Testing

    Topics discussed in this chapter include the following: – “About IP Video Testing” on page 94 – “Specifying test settings” on page 95 – “Connecting to the line” on page 97 – “Analyzing video streams” on page 98 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 112: About Ip Video Testing

    Chapter 12 IP Video Testing About IP Video Testing About IP Video Testing The SmartClass Triple Play Services’s optional IP video testing features allow verification of video service and testing of video quality. The capabilities of the IP video feature include the following: –...

  • Page 113: Specifying Test Settings

    Chapter 12 IP Video Testing Specifying test settings Specifying test settings Before you begin testing, make sure the test settings on the SmartClass Triple Play Services match the settings of the line and network configuration you are testing. TIP: Test configurations can be stored for easy recall and use (see “Managing test configurations”...
  • Page 114 Loss Good Enter the Pass threshold, in milliseconds. Loss Poor Enter the Fail threshold, in milliseconds. MPEG2-TS Error Ind. Good Enter the Pass threshold. MPEG2-TS Error Ind. Poor Enter the Fail threshold. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 115: Connecting To The Line

    – For Ethernet connections, connect as described in “Connecting to the line” on page – For DSL connections, connect as described in “Connecting to the line” on page SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 116: Analyzing Video Streams

    Analyzing video streams Analyzing video streams The SmartClass Triple Play Services analyzes the video data packet flow at the packet level. Since the initial video quality is established by the source material and encoding process at the head end, and the decoding quality is established by the STB, the effects of the transport and access networks on the video streams are the variables requiring analysis.

  • Page 117: Videocheck Test

    VideoCheck test The VideoCheck test is an automated test used to verify the channels are provisioned as the subscriber requested. See “Running the VideoCheck test” on page SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 118 Chapter 12 IP Video Testing VideoCheck test SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 119: Chapter 13 Web Browser

    This chapter describes the optional web browser. Topics discussed in this chapter include the following: – “About the web browser” on page 102 – “Browsing the web” on page 102 – “Navigating the browser” on page 102 – “Exiting the browser” on page 104 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 120: About The Web Browser

    Scrolling the view Because of the size of the screen, the SmartClass TPS initially displays only the top left section of a full page. To view other areas of a web page, use the arrow keys to scroll the page view.

  • Page 121: Moving Among Or Refreshing Pages

    - the up arrow changes the text entry type: lower case (abc), upper case (ABC), or numeric (123) - the left and right arrows allow you to move among typed characters SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 122: Selecting Items In A Drop-Down List

    When you are finished demonstrating internet access to the user, you should exit the browser. To exit the browser Press the Cancel key. You will get a verification pop-up, asking if you are sure you want to exit. Press the OK key. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 123: Chapter 14 Optical Tools

    Optical Tools Chapter 14 This chapter describes the optical accessories and how to use them with the SmartClass Triple Play Services. Topics discussed in this chapter include the following: – “About the optical tools” on page 106 – “Measuring optical power” on page 106 SmartClass TPS User’s Guide...

  • Page 124: About The Optical Tools

    This menu item appears only when an Optical Power Meter is plugged into the USB connector; otherwise, “Insert USB Power Meter” appears. The power meter test results appear. The measurement begins as soon as the test is launched. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...
  • Page 125 ID, loca- tion, and other settings as needed. For descriptions of the results, see “Optical power results” on page 133. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 126 Chapter 14 Optical Tools Measuring optical power SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 127: Chapter 15 Copper Testing

    – “Performing a snapshot test” on page 112 – “Running copper measurements” on page 113 – “Placing and receiving POTS calls” on page 115 – “Calibrating the unit” on page 115 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 128: About Copper Testing

    Chapter 15 Copper Testing About copper testing About copper testing The SmartClass Triple Play Services’s optional copper features allow quick turn-up and basic trou- bleshooting of the copper local loop. The copper features include two quick tests: – CableCheck – Snapshot test You can also perform specific measurements for the following tests: –...

  • Page 129: Specifying Copper Settings

    If the Balance result is below the low value, it fails. If the Capacitance Balance is above the high value, it fails. – Specify the percentage (delta from the Balance measurement) for Good Ground Check. If the Good Ground result is below the value, it fails. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 130: Running A Cablecheck

    To save a test report, press the utility (i) key and then select Save Report, and then specify the report settings such as report name, report format, technician ID, location, and other settings as needed. To learn what your results mean, see “Copper results” on page 133. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 131: Running Copper Measurements

    After a one second pause, the test begins automatically and results appear on the screen. Press the right arrow to move to Opens. This test measures the total electrical (capacitive) length of a pair. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 132 12 Press the right arrow to move to Load Coil. The SmartClass Triple Play Services can detect up to five load coils that may exist on the line, out to 27,000 (8,200 meters) feet. It will also report a short, open, or a high noise condition, if detected.

  • Page 133: Placing And Receiving Pots Calls

    Receive a call. Request someone to call you. When the SmartClass Triple Play Services indicates an incoming call, press the pound/ hash (#) key. Press the asterisk () key to talk, and then speak into the microphone located on the left side of the unit.
  • Page 134 Chapter 15 Copper Testing Calibrating the unit SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 135: Chapter 16 Test Results

    – “SmartID results” on page 129 – “VoIP results” on page 130 – “Video results” on page 132 – “Optical power results” on page 133 – “Copper results” on page 133 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 136: Saving Results

    If the “Save To Job” selection is not available, verify you ran one of the tests listed above. (For example, Save To Job is not available for Ethernet TE tests, IPVideo tests, and VoIP tests). The Save Test Result menu appears. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 137: Network Status

    The SmartClass Triple Play Services's IP address to the access the provider net- work. (IPv4) Global If using IPv6oE, this is the SmartClass Triple Play Services's IP address to the access the global network, beyond the router. Local If using IPv6oE, this is the SmartClass Triple Play Services's IP address to the access the local network.

  • Page 138: Lan Statistics

    ADSL2+, ADSL2, G.Lite, G.DMT, VDSL2 Connection Statistics Actual Rate Current upstream and downstream connection rates 32 kB–3.3 MB (Up) 32 kB–25 MB (Dn) 64 kB–50 MB (Up) 64 kB–100 MB (Dn) SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 139: Bonded Dsl Statistics (For Catalogs Csc-Tpsvw And Csc-Tpsvw-Cu Only)

    The estimated loop length. Vectoring Status V-Configure, V-Full, V-Trigger, V-Running, V-Disabled, Multiple V-Disabled, V-Unconfigd, V-Unknown Signal SATN Signal attenuation. Attenuation average of the bins/tones that contain the actual signal (empty bins are not included). SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 140: Snr Margin

    Attenuation measured at 1MHz. Tx Power Power level, in dB, of the VDSL signal, downstream (from the DSLAM) and upstream (transmitted by the SmartClass Triple Play Services). INTLV Delay Interleaving depth set by the DSLAM. This is a measure of latency introduced on the link due to the scrambling of DSL frames to protect data and create a more reliable link.

  • Page 141: Dsl Alarms

    SW revision of the local modem (ATU-R for ADSL, VTU-R for VDSL) xTU-R PHY Revision PHY firmware revision for the local modem (ATU-R for ADSL, VTU-R for VDSL), based on the setup. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 142: Tone Graphs

    Bits per tone is defined as bits assigned per DMT tone. Examine the portions of the graphs where there are dips or breaks. These dips represent areas where interference is degrading the DSL signal. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 143: Atm Results

    Total number of dropped cells. The ATM network will discard or “drop” erred cells which must then be retransmitted (this is done automatically). The SmartClass Triple Play Services counts the number of ATM cells and how many were dropped, giving an indication of service quality.

  • Page 144: Ip Data Results

    Replies Lost The number of pings that did not return to the SmartClass Triple Play Services. This could be caused by an unresponsive target (destination) or by heavy con- gestion on the network; the more packets lost the more congested the network, indicating slow or poor throughput.

  • Page 145: Traceroute Results

    The 802.11b/g channel the particular BSS is operating in. Encryption Type The type of encryption (WPA/WEP) Maximum BW The maximum bandwidth available on the network. Network Status Status of the data network. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 146: Results

    To do so, it first requests a DNS server to translate an internet address into an IP address; then the SmartClass Triple Play Services can correctly route IP pings or other data. The DNS address must be that of a real DNS server, preferably in the provider network.

  • Page 147: Smartid Results

    This category shows detail of the selected section/link of the network between two SmartIDs. Use the # key to reverse the direction (change the focus from the near end of the cable to the far end). SmartClass TPS User’s Guide June 2014...

  • Page 148: Network Map

    Total number of packets transmitted (TX), received (RX), lost, or out of sequence (OOS). Audio Delay Table 38 describes the Audio Delay results. Table 39 Audio Delay results Result Definition Incoming Audio Codec The audio codec used for the incoming call SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 149: Audio Quality Scores

    To view audio quality scores for multiple calls, select Multi-Call Quality Stats. The same results will be reported as above with the minimum, maximum, and average results for the calls. The two “Best Possible” results aren’t included because they don’t apply to multi-call results. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 150: Local And Remote Qos

    – Failed - A stream is no longer detected. All streams brought up using RTSP protocol will eventually reach the Failed state. This is because the SmartClass Triple Play Services does not detect RTSP termination messages or RTSP messages used for special features such as pause.

  • Page 151: Video Results

    NOTE: If no reference value has been stored, 0.00 dBm will be used as reference value. Copper results The copper results are described in the tables below. AC voltage You measure AC volts to: SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 152: Dc Voltage

    You measure resistance to test line continuity and quality, and to detect corrosion, shorts, opens, and faults. The SmartClass Triple Play Services is able to measure resistance in the presence of noise and foreign voltage, but the accuracy may be reduced, depending on the noise level.

  • Page 153: Distance To Short

    0 to 49.99 2% ± 2.5 50 to 999 5% ± 2.5 1.0K to 9.99K 10.0K to 99.9K 100.0K to 999K 1.0M to 9.9M 10.0M to 100M 100K Opens/Capacitance You measure opens/capacitance to: SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 154: Dc Current

    Ring (B) that can lead to noise and other signal problems. Table 51 describes the DC current result. Table 51 Balance result specifications Range Resolution Accuracy 35 to 70 dB 1 dB 2 dB SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 155: Good Ground Check

    ISDN). Load coil detection and elimination is essential in the installation of an xDSL circuit Table 50 describes the load coil result. Table 52 Load coil result specifications Range Resolution Accuracy Up to 27,000 ft (8229.6 m) up to 5 ± 1 SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 156 Chapter 16 Test Results Copper results SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 157: Chapter 17 Stratasync

    StrataSync Chapter 17 This chapter provides task-based instructions for synchronizing the SmartClass TPS with a central StrataSync server. Topics discussed in this chapter include the following: – “About StrataSync” on page 140 – “Synchronizing to the StrataSync server” on page 140 SmartClass TPS User’s Guide...

  • Page 158: About Stratasync

    To obtain the latest configuration settings, software options and updates, and ownership registra- tion information, the SmartClass TPS can synchronize with a JDSU server via the internet. The synchronization also stores any user files saved on the unit to the StrataSync server. This proce-...
  • Page 159 Chapter 17 StrataSync Synchronizing to the StrataSync server If not, from the StrataSync main menu, select Network and then Select Connect With and specify the access technology through which the SmartClass TPS will be connected to the network. – Ethernet –...
  • Page 160 11 When synchronization is complete, the Status will indicate “Sync Complete”. The unit may be disconnected from the server. The unit has been synchronized to the StrataSync Server. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 161: Chapter 18 Maintenance And Troubleshooting

    Chapter 18 This chapter describes how to maintain the SmartClass Triple Play Services instrument and its battery and how to identify and correct problems related to the SmartClass Triple Play Services. Topics discussed in this chapter include the following: –...

  • Page 162: Cleaning The Instrument

    – When not connected to the unit, store the battery in a cool, dry, and clean environment. Do not leave the battery in a car or truck, particularly during extremely hot or cold weather. – The first time you use the SmartClass Triple Play Services, or after prolonged storage, use the AC adapter to power the unit.

  • Page 163: Replacing The Battery Pack

    Chapter 18 Maintenance and Troubleshooting Replacing the battery pack The Batt LED is amber when the unit is fast charging. The SmartClass Triple Play Services will trickle charge at other times when the charger is connected and the Batt LED is green.

  • Page 164: Updating The Software

    Updating the software Updating the software The SmartClass Triple Play Services’s software can be upgraded in the field using either FTP or with the USB port on the right side of the instrument. You can obtain the software (filename “smartclass_XXXX.tps” where XXXX is the version) by doing one of the following: –...

  • Page 165: Adding Options

    The software is updated. Adding options The SmartClass Triple Play Services allows you to add new options to your unit in the field by entering a unique number key that will un-lock the new feature. Contact your sales representative or call JDSU customer service to order your new feature and obtain the unique key for your unit.

  • Page 166: Additional Information

    For additional information, visit the SmartClass TPS web page: http://www.jdsu.com/products/communications-test-measurement/products/a-z-product-list/smart- class-tps.html Resolving problems If you are having trouble with the SmartClass Triple Play Services, the following sections describe common problems and solutions. You should verify whether your problem is listed here before contacting technical assistance. Operating the unit The following section addresses questions that may be asked about operating and performing basic functions with the SmartClass Triple Play Services.

  • Page 167: General Test Problems

    Check for premise alarm system on the same pair. Avoid excessive loop length or high attenuation. Make sure that you are connected on pins 3 and 4. Verify the noise margin. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 168: Data Test Problems

    Check the encapsulation and the mode. The wrong protocol may be in use. Issue I’m on an ADSL circuit and I have a PPPoA service and I get a PPP TIMEOUT message Resolution Verify that the VPI-VCI is correct. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...
  • Page 169 In an Ethernet bridged or IP over ATM environment with static addressing, there is no initial communication with the far end, so as soon as ATM sync occurs the interface is deemed active to pass user data. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...

  • Page 170: Voip Test Problems

    If you are on an IPoE line and STUN is enabled, the data layer will not come up until the STUN client on the SmartClass has determined the type of NAT used between the SmartClass and the STUN server. Wait a few minutes and try to resync.

  • Page 171: Video Test Problems

    If this is the case, do the following. – Verify that you specified the “Proxy” on the Proxy Settings menu as the outbound proxy, or the device from which the SmartClass will send and receive all SIP messages (for placing and receiving calls).
  • Page 172 If such a hierarchical approach is used, then differences might be detected based upon which programs are accessible deeper in the network. Testing multiple channels/programs to exercise this network design would be useful. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 173: Copper Test Problems

    The 23 mA threshold covers most temperature extremes. Issue The resistance measurement on Tip (A) to Ring (B) is 3.5 M, Ring (B) to Ground (E) is 3.5 M, and Tip (A) to Ground (E) is 5 k. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 174 The pair quality is too low as it should mitigate 60 dB. The balance result should be >60 dB. Anything less indicates electrical differences between Tip (A) and Ring (B) that can lead to noise and other signal problems. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...
  • Page 175 Load coils must be evenly spaced starting at 3 kft from the CO and placed at 6 kft intervals thereafter, with at least 2,000 feet between the last load coil and the customer premises. SmartClass TPS User’s Guide June 2014...
  • Page 176 Chapter 18 Maintenance and Troubleshooting Resolving problems SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 177: Appendix A Specifications

    Specifications Appendix A This appendix contains specifications for the SmartClass Triple Play Services. Topics discussed in this appendix include the following: – “Physical specifications” on page 160 – “Connector specifications” on page 160 – “Environmental specifications” on page 160 –...

  • Page 178: Physical Specifications

    Ingress protection is the degree of protection provided against the intrusion of solid objects (including body parts like hands and fingers), dust, accidental contact, and water in mechanical casings and with electrical enclosures. The degree of ingress protection for the SmartClassTPS is IP20. SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...

  • Page 179: Power Specifications

    115. Factory calibration JDSU recommends that you return your SmartClass Triple Play Services to the factory every 3 years for complete inspection and calibration. For additional information about options, services, and factory calibration, contact your local JDSU representative or contact JDSU through the company web site, www.jdsu.com.
  • Page 180 THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTEES AND CONDI- TIONS, EXPRESS OR IMPLIED. JDSU SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, ON ANY HARDWARE, SOFTWARE, DOCUMENTATION OR SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...
  • Page 181 ULAR PURPOSE, AS WELL AS THOSE ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE. UNDER NO CIRCUMSTANCES WILL JDSU BE LIABLE FOR ANY INDI- RECT OR CONSEQUENTIAL DAMAGES RELATED TO BREACH OF THIS WARRANTY. SmartClass TPS User’s Guide June 2014 22035456, Rev 001...
  • Page 182 Appendix A Specifications Warranty information SmartClass TPS User’s Guide 22035456, Rev 001 June 2014...
  • Page 184 Network and Service Enablement Regional Sales North America Latin America Asia Pacific EMEA www.jdsu.com Toll Free: 1 855 ASK JDSU Tel: +55 11 5503 3800 Tel: +852 2892 0990 Tel: +49 7121 86 2222 22035456 Rev 001, 6/2014 English...

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