Avaya Phone Manager PC Softphone Manuals

Manuals and User Guides for Avaya Phone Manager PC Softphone. We have 1 Avaya Phone Manager PC Softphone manual available for free PDF download: User Manual

Avaya Phone Manager PC Softphone User Manual

Avaya Phone Manager PC Softphone User Manual (96 pages)

IP Office

Brand: Avaya | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
3
Getting Started
7
Introduction
7
Phone Manager Feature Comparison
9
Getting Started
11
- Logging in
  11
Phone Manager
13
Main Window
13
- Call Status
  14
- Call History
  15
- Account Codes
  24
- Call Park Area
  27
Configure Menu
28
- PBX Configuration Information
  29
- Configure Directory
  30
- Directory Entry
  31
- Configure_Preferences
  32
  - Do Not Disturb
    33
  - Door Release
    36
  - Agent Mode
    36
  - Short Cut Keys
    37
  - Screen Pop
    37
  - Audio Codec
    39
Compact Mode
40
- Answering a Call
  41
- Receiving a Call
  41
- Making a Call
  41
Date & Time Setting
42
USB Settings
43
Clock Type
43
Instant Messaging
44
Personal Distribution Lists
45
Profile
47
Functions Menu
48
- Call
  50
- Call (with Account Code)
  51
- Transfer
  52
- Account Code
  53
- Absent Status
  53
Call Handling Icons
54
Function Keys
55
Hands Free Operation
56
PC Softphone Operation
56
Agent Mode Operation
57
IP Office Conferencing Center
58
Help Menu
58
Configuration
59
Configuring Your Preferences
59
Speed Dials
60
- External Speed Dials
  60
- Changing the External Default Number
  60
- Internal Speed Dials
  61
- Speed Dial Tooltips
  62
- Edit Speed Dial Form
  63
Directory Entries
64
Default Sizing
65
Call Handling
67
Make a Call
67
- Hands Free
  67
- PIN Restrictions
  68
Receive a Call
69
Place Call on Hold
69
Take a Call off Hold
69
End a Call
69
Redial a Number
69
Callback an Unanswered Incoming Call
69
Tag a Call
70
Clear a Call
70
Transfer a Call
70
Blind Transfer a Call
70
Transfer a Call to Another User's Voicemail
71
Tag a Transferred Call
71
Create a Conference Call
71
Remove a Member from a Conference
71
Collect Your New Voicemail Messages
72
Reclaim a Call
72
Park a Call
72
Unpark a Call
72
Tag a Parked Call
72
- IP Office 40DHB0002USAR Issue 13A (22Nd September
  73
- Call Tag Form
  74
Answer a Call
74
Answer a Call Waiting
74
Set Ringback When Free
74
Set an Absent Message
75
Making a Call with an Account Code
76
Delete All Calls from the Call History
76
Working with Queues
76
How to
77
Take Your Calls from Another Extension
77
Forward Your Calls to Another Location
78
Set Do Not Disturb (DND)
79
Set a Do Not Disturb Exception Number
79
Transfer Back to Forwarded Extension
80
Turn Call Waiting On/Off
80
Turn Voicemail On/Off
80
Turn Voicemail Ringback On/Off
80
Turn off Hook Operation On/Off
81
Select the Tabs to Show in Call History
81
Create a Speed Dial
81
Make a Call Using a Speed Dial
85
Create a Speed Dial to a User's Extension
85
Create a Speed Dial While Creating a Directory Entry
85
Using Account Codes
86
System Administration
87
Hints & Tips for System Administrators
87
IP Office 40DHB0002USAR Issue 13A (22Nd September
88
Glossary
89
Index
93

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