GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad Start-Up Ans Service Manual page 78

Start-up and Service
Figure 3-67: Troubleshooting Flowchart - 8
Mappable keys do
not work
Use mapping tool clone
function to pull map
from good FlexPay EPP
Push map from good
FlexPay EPP into
FlexPay EPP that is not
working
Do mappable
keys work
now?
Yes
Retest Debit
Page 74
Mappable keys on
FlexPay EPP and Aux.
keypad do not function
When pressing
mappable keys you get
a beep with no function,
or incorrect function
Do mappable
keys on opposite
Yes
side work?
Unplug Aux.
keypad and try
No
again
MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
BEGIN
properly
Do mappable
FlexPay EPP
work now?
Complete WRMA Part
Card, attach to bad
FlexPay EPP and
replace FlexPay EPP
Troubleshooting Flowcharts
Mappable keys. For
example, Yes, No,
Cancel, Help, Pay
Outside Debit, Pay
Outside Credit, and so on
No
Re-map PIN Pads
Retest Debit
keys on
Yes
Replace Aux.
keypad
No
Retest Debit