GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad Start-Up Ans Service Manual page 60

Start-up and Service
To verify the proper operation of the Advanced GSM and to isolate and correct problems in
processing Debit Card transactions use the troubleshooting procedure
Figure 3-54: Advanced GSM Troubleshooting Procedure
Successful
Successful
Page 56
STEP 1
Check Installation
Attempt Debit at CRIND
Device
Debit
Debit
Unsuccessful
Go to
STEP 2
DONE
STEP 3
Cycle Power At GSM,
CRIND Device and
Console
Attempt Debit at CRIND
Device
Debit
Debit
Unsuccessful
DONE
Go to STEP 4
REQUIRED ACTION
MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Check GSM for Diagnostic Code
Diagnostic Code
Diagnostic Code
3
Request New Start-up
from Network
Attempt Debit at
CRIND Device
Debit
Debit
Unsuccessful
Successful
Go to
STEP 3
DONE
STEP 4
Cold Start CRIND
Device
Attempt Debit at CRIND Device
Debit
Successful
DONE
RESULT OF REQUIRED ACTION
Advanced GSM
(Figure 3-54).
STEP 2
No Diagnostic
Fatal
Code; LED blinks
continuously
Go to Go to STEP 3
STEP 3
Debit
Unsuccessful
Replace
Fatal diag Yes
GSM
code
No
Call Help Desk