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Troubleshooting Flowcharts
Figure 3-62: Troubleshooting Flowchart - 3
Yes
FlexPay EPP is
functioning
correctly
MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
"Debit not
working" - step 3
Power Down
Dispenser
Remove TRIND board
and bracket (if applicable)
and power-up dispenser
Debit working
now?
No
Coldstart dispenser
Debit working
now?
Yes
No
Can you see
the LED on the
No
FlexPay EPP?
Yes
Is Red LED
on solid?
No
Connect
FlexPay EPP
to RKL Tool
and press OK
Try to RKL
Customer key
again
Did RKL
process work?
Yes
Retest Debit
Start-up and Service
Solid "Red"
Yes
LED
No
Complete WRMA Part Card,
attach to bad FlexPay EPP
and replace FlexPay EPP
Page 69
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Table of Contents
Troubleshooting
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