GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad Start-Up Ans Service Manual page 68

Start-up and Service
A beep is heard when the keys on the FlexPay EPP are pressed.
However, debit does not work
To troubleshoot this problem, proceed as follows:
1 Run a System Health Report and ensure that the FlexPay EPP type is programmed as
"SmartPad".
2 On the same System Health Report, ensure that the FlexPay EPP is not in a tampered state
(that is, "Yes" is displayed against the "SmartPad Running" field).
Verify the transmit and receive LEDs for that FlexPay EPP on the CRIND Node are flashing.
3
Enter the Diagnostic Mode and perform a Keypad Test to check all keys (refer to
4
the Keypad Test"
Note: When you are about to perform the Keypad Test in the Diagnostic Mode, a message is
5 Ensure that the latest CRIND software version has been installed.
Purge persistent memory.
6
After you purge memory, enable all peripheral devices.
7
The message, "Please See Cashier" is displayed after the PIN is entered
To troubleshoot this problem, proceed as follows:
Perform a purge on the CRIND.
1
Note: Ensure that you enable all peripheral devices after purging the memory.
Verify the transmit and receive LEDs for that keypad on the CRIND Node are flashing.
2
Enter the Diagnostic Mode and perform the Keypad Test (refer to
3
Test"
Note: When you are about to perform the Keypad Test in the Diagnostic Mode, a message is
Ensure that the latest CRIND software version has been installed.
4
The keypad keys do not work according to the labeling of the keys
To troubleshoot this problem, proceed as follows:
On the System Health Report, ensure that the keypad type is programmed as "SmartPad".
1
Enter the Diagnostic Mode and perform the Keypad Test (refer to
2
Test"
Remap the keys using the Mapping Tool.
3
Page 64
on page 18). Ensure that the message, "Debit Active" is displayed.
displayed at the bottom of the screen that indicates the Debit status.
on page 18). Ensure that the message, "Debit Active" is displayed.
displayed at the bottom of the screen that indicates the Debit status.
on page 18).
MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Troubleshooting Communication Issues
"Performing the Keypad
"Performing the Keypad
"Performing