Troubleshooting; Table 14.1 Problems & Suggested Actions - Asus iPBX30 User Manual

iPBX30 User Manual
14

Troubleshooting

This appendix suggests solutions for problems you may encounter
in installing or using the IPBX30, and provides instructions for using
several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the
problem.
Table 14.1: Problems & suggested actions
Problem
LEDs
Power LED does not
light up after prod-
uct is turned on.
LINK WAN LED does
not light up after Ethernet
cable is attached.
LINK LAN LED does not
light up after Ethernet
cable is attached.
Suggested Action
Verify that you are using the AC adapter provided
with the device and that it is securely connected
to the iPBX30 and a wall socket/power strip.
Verify that an Ethernet cable like the one provided
is securely connected to the Ethernet port of your
ADSL or cable modem and the WAN port of the
iPBX30. Make sure that your ADSL or cable mo-
dem is powered on. Wait 30 seconds to allow the
iPBX30 to negotiate a connection with your broad-
band modem.
Verify that the Ethernet cable is securely connected
to your LAN hub or PC and to the iPBX30. Make
sure the PC and/or hub is turned on.
Verify that your cable is sufficient for your network
requirements. A 100 Mbit/sec network (100BaseTx)
should use cables labeled Cat 5. 10Mbit/sec cables
may tolerate lower quality cables.
Chapter 14
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