Service; Contacting Etc About Equipment Problems; Changing Installation Rack Modules - ETC sensor+ CEM+ Configuration Manual

C h a p t e r 5

Service

C o n t a c t i n g E T C a b o u t E q u i p m e n t P r o b l e m s
If possible, please have this information available before contacting ETC about an
equipment problem:
• Your location and job name
• Any error messages on the CEM+ status LCD display
• Related system problems or equipment failures
ETC Americas:Tel: +1 800 688 4116 (toll-free within USA)
Tel: +1 608 831 4116 (from outside USA)
Email: service@etcconnect.com
ETC Asia:Tel: +852 2799 1220
Email: service@etcasia.com
ETC Europe:Tel: +44 (0)20 8896 1000
Email: service@etceurope.com
N o t e :
W A R N I N G :
C h a n g i n g I n s t a l l a t i o n R a c k M o d u l e s
All Sensor+ rack dimmer modules can be easily replaced without tools. Modules slide in
and out of their slots and are ready to start dimming immediately.
Although Sensor modules, including the CEM+, can be replaced with power on, always turn
rack power off at the main circuit breaker, if possible, before changing modules.
5
Service
For the best service results, always tell your service representative you are using
the CEM+ version of Sensor dimming system.
RISK OF ELECTRIC SHOCK! Servicing Sensor CEM+ dimming equipment
exposes high amperage power connections inside the rack. If possible,
always turn off power at the main circuit breaker before servicing your
system.
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