Making A Priority Call; Multicast Paging - Avaya J169 Manual

Making a priority call

About this task
Use the Priority Calling feature to provide a special type of internal call alerting for the users. The
called party hears a distinctive ringing when the calling party uses Priority Calling.
Procedure
1. Before dialing, press Main menu.
2. Scroll to Features, and press Select.
3. If necessary, scroll down to Priority Call, and press OK, or just press the corresponding
line button.
4. Enter the extension you want to call.
5. Press Enter or OK to immediately start dialing the priority call to the extension where the
call appearance will show the incoming call as a priority call.

Multicast Paging

With the Multicast Paging feature, you can receive a page that will be automatically played on the
phone. If configured by the system administrator, you can send a multicast page to a group of
phones in the network.
An incoming multicast page is played on the phone speaker. When the page is played, the Phone
screen displays the Page from <group name> notification during the whole time of
transmission.
All configured multicast groups that you can send a page to are available in the Features menu.
You can add, move or delete the multicast page keys from the Phone screen by the common
customization procedure.
Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming
calls are ignored.
A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or
making an emergency call.
Related links
Customizing phone keys
February 2021
on page 106
Using Avaya J169 and J179 SIP IP Phones in Avaya Aura
Comments on this document? infodev@avaya.com
Making a priority call
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