Canceling A Ups Or Fedex Shipping Label; Getting A Usps Refund For A Shipping Label - Pitney Bowes SendPro C Lite Operator's Manual

1. Open the Shipping History screen:
Tap History in the application drawer at the bottom of the Home screen, or,
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Tap SendPro Apps on the Home screen, then tap Shipping History.
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2. All of the shipping labels appear by date. The latest date appears first. The Date column shows the
date you purchased the postage.
3. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the
sort order, tap the same column heading again.
4. Tap on the shipment.
5. Tap Reprint Label.

Canceling a UPS or FedEx shipping label

You can cancel a UPS or FedEx trackable label to stop the postage appearing on your UPS or FedEx
invoice.
1. Open the Shipping History screen:
Tap History in the application drawer at the bottom of the Home screen, or,
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Tap SendPro Apps on the Home screen, then tap Shipping History.
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2. All of the shipping labels appear by date, the latest appearing first in the list. The Date column
corresponds to the date you purchased the postage.
3. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the
sort order, tap the same column heading again.
4. Tap the shipment to open the details screen.
5. Tap Void Label. Select the box to confirm that you will not be using the label, then tap Continue.

Getting a USPS refund for a shipping label

You can request a refund up to 30 days from the date on which you first printed a shipping label. Your
postage balance has a credit applied when you request a refund for USPS shipping labels.
The refund process can take up to 20 days because USPS wishes see if it can detect your shipment in its
mailstream before crediting your account.
Important: When you cancel a UPS or FedEx trackable label you will not receive a credit. Instead, the
postage will not appear on your UPS or FedEx invoice.
Pitney Bowes Operator Guide February 2021
Creating Shipping Labels
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