Pitney Bowes SendPro C Auto Operator's Manual
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Pitney Bowes SendPro C Auto Operator's Manual

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Shipping & Mailing
Postage Meters
SendPro® C Auto
Operator Guide
Canadian English Edition
SV63245-enca Rev A
November 2019

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Summary of Contents for Pitney Bowes SendPro C Auto

  • Page 1 Shipping & Mailing Postage Meters SendPro® C Auto Operator Guide Canadian English Edition SV63245-enca Rev A November 2019...
  • Page 2 Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is...

  • Page 3: Table Of Contents

    Adding a single Create Shipping Labels cost account Creating or disabling the security PIN Printing postage on envelopes Adjusting time zone and location code Feeding envelopes on your SendPro C Auto Adjusting display brightness Sending a Lettermail™ envelope Setting up Energy Saver Printing postage on tapes...
  • Page 4 Creating an international trackable label Feeding envelopes on your SendPro C Auto Printing a Canada Post return trackable label 50 Sending a Lettermail™ envelope Reprinting a Canada Post, UPS or FedEx Printing postage on tapes trackable label Printing a future date...

  • Page 5: Quick Start Guide

    Using cost accounts to charge back Create Shipping Labels postage costs Adding a single Create Shipping Labels cost account Printing postage on envelopes Feeding envelopes on your SendPro C Auto Sending a Lettermail™ envelope Printing postage on tapes Using Canada Post special services...

  • Page 6: Finding The Product Code Number (Pcn) And Serial Number

    Note that the serial number is blurred out here for security reasons. Navigating the Home screen The Home screen on the SendPro® C Auto provides the starting point for creating either a shipping label or printing postage on an envelope. Pitney Bowes Operator Guide November 2019...
  • Page 7 Get information about your device - your account number, serial number and model number. Any error messages on your device, like "Cover open" or "Low Funds". A list of the most popular searches. Access to PDF operator guides. Pitney Bowes Operator Guide November 2019...

  • Page 8: Creating And Printing A Shipping Label

    Quick start guide Creating and printing a shipping label 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you want to use. For example, tap Canada Post. Pitney Bowes Operator Guide November 2019...
  • Page 9 4. If you have enabled cost accounts on your SendPro® C, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list. 5. Tap Continue. Pitney Bowes Operator Guide November 2019...
  • Page 10 8. Tap a package type. For example, Box or Envelope. 9. Enter the dimensions and the weight of the box or envelope: Tap each dimension and enter a value using the display keypad. Tap the green check mark when done. Pitney Bowes Operator Guide November 2019...
  • Page 11 13. Tap Add additional service to add extra services. If you are not adding any special services, go to step 14. 14. Select the extra service, in this example, Signature Option. 15. You can continue to add additional services if necessary. Tap Apply when done. 16. Tap Print. Pitney Bowes Operator Guide November 2019...

  • Page 12: Using Cost Accounts To Charge Back Create Shipping Labels Postage Costs

    If you want to make sure every trackable label is assigned an account, tap in the check box for Require cost account for all shipments. 4. Once you turn cost accounts on, you will need to have at least 1 cost account to print a trackable label. Pitney Bowes Operator Guide November 2019...

  • Page 13: Adding A Single Create Shipping Labels Cost Account

    Tap Print on Envelopes on the Home screen to open the Envelope Printing screen. This screen is the starting point for printing postage on an envelope or tape. It also allows you to change what you print on the envelope. Pitney Bowes Operator Guide November 2019...
  • Page 14 You can also choose to only seal envelopes without printing any postage. Tap on the option you want to select the mode. Date and Time Stamp Graphic Only Postage Printing - printing postage on an envelope is the default mode. Seal Only- bypass all printing. Pitney Bowes Operator Guide November 2019...

  • Page 15: Feeding Envelopes On Your Sendpro C Auto

    Quick start guide Feeding envelopes on your SendPro C Auto 1. Shingle the envelopes (slant the stack as shown) so the bottom envelope feeds first. All envelopes in a single stack should be the same size. 2. Place the stack of mail on the feed deck. Place the envelopes with the flap side facing down and the top edge against the rear wall.

  • Page 16: Sending A Lettermail™ Envelope

    Tap Account on the left side of the screen. b. Select an account. 3. Tap Class. 4. Tap Start Over to display a list of all the available classes. 5. Tap Domestic Lettermail for a Lettermail envelope. 6. Tap Standard. Pitney Bowes Operator Guide November 2019...

  • Page 17: Printing Postage On Tapes

    1. Push the tape lever to the right (a) and hold it there. Drop a stack of strip tapes (b) down into the slot. Make sure the printable side faces to the right (toward the touch screen). 2. Tap Print on Envelopes on the Home screen. Pitney Bowes Operator Guide November 2019...

  • Page 18: Using Canada Post Special Services

    Adding a graphic to your envelope in Print on Envelopes The SendPro C Auto comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage. Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE and Holiday Greetings.

  • Page 19: Using The Weighing Platform When Printing Postage On Envelopes

    Quick start guide Note: At this time, you cannot add your own custom graphics to your SendPro C Auto. Before you begin: Weigh your envelope, select a class, and select any special services required. 1. Tap the Graphic icon on the Print on Envelopes screen.

  • Page 20: Sealing Envelopes

    1. Check the level of sealing solution by checking the sight window on the front of the feeder deck. 2. Place the envelopes with the flap side facing down and the top edge against the rear wall. Pitney Bowes Operator Guide...

  • Page 21: Sealing The Envelope Only, Bypass All Printing

    3. Swipe up on the Print Mode screen and tap Seal Only. 4. Tap Apply. 5. Load the envelopes onto the feeder with the flap side facing down and the top edge against the rear wall. Pitney Bowes Operator Guide November 2019...

  • Page 22: Creating Presets For Printing Postage

    6. For a new preset, enter a name then tap Save. Filling the moistener tank 1. Check the level of sealing solution in the moistener tank by checking the sight window on the front of the feeder deck. Pitney Bowes Operator Guide November 2019...
  • Page 23 Quick start guide 2. Open the feeder access cover to access the moistener bottle. Pitney Bowes Operator Guide November 2019...

  • Page 24: Installing The Ink Cartridge

    Quick start guide 3. Remove the moistener bottle and place it with the cap up on a flat surface. 4. Unscrew the moistener bottle cap and fill it with Pitney Bowes E-Z Seal®. Do not overfill the moistener bottle. 5. Screw the cap back on and place the bottle back in its original location (upside down in the machine).

  • Page 25: Printing A Test Pattern

    Important: Only use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your meter. If you need ink, order a genuine Pitney Bowes replacement ink cartridge. When your meter shows the low ink warning an ink cartridge will be ordered for you automatically, if you are enrolled in the AutoInk program.

  • Page 26: Supplies, Ink Cartridges, And Options

    Quick start guide Supplies, ink cartridges, and options For pricing information, please go to the Postage Meter Ink & Supplies page on the Pitney Bowes web site. Supplies for SendPro C Auto Description Part Code Number (PCN) Ink Pad Replacement Kit 51A-P E-Z Seal®...

  • Page 27: Accessing The Sendpro® Care Application

    1D barcode scanner 1E02 Report Printer 1E50 Envelope drop stacker HZ80001 Accessing the SendPro® Care application The SendPro Care app is a self-help application that allows you to quickly get information about your SendPro C Auto. Pitney Bowes Operator Guide November 2019...
  • Page 28 Real-time predictive updates, diagnostic, error notifications, and offers. Proactively prompts you with a solution that you can follow to resolve the error or issue. Essential tools and guides. Text search to resolve issues quickly. Product health management and tracking. Pitney Bowes Operator Guide November 2019...
  • Page 29 2 - Connectivity information In this section Setting up a wired network connection Setting up a wireless (WiFi) network connection Connecting to a hidden Wi-Fi network Deleting a Wi-Fi network Checking your network connection Checking the MAC address for wired and wireless networks Setting up a proxy server...

  • Page 30: Connectivity Information

    9. Enter the IP Address, Netmask, Gateway, and DNS Address that you recorded in step 2. 10. Tap Connect. NOTE:Your device will remember the Static IP information even if you switch back to DHCP and Pitney Bowes Operator Guide November 2019...

  • Page 31: Setting Up A Wireless (Wifi) Network Connection

    1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. 3. Tap the Add Network button at the top of the Wi-Fi screen. Pitney Bowes Operator Guide November 2019...

  • Page 32: Deleting A Wi-Fi Network

    3. Tap on the network you want to delete. Note that you can only delete a network to which you have previously connected. The network details display. 4. Tap the Forget button to delete the network connection. Pitney Bowes Operator Guide November 2019...

  • Page 33: Checking Your Network Connection

    1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wi-Fi. 3. The MAC address appears above the list of wireless networks. Wired: 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap Wired (Ethernet). Pitney Bowes Operator Guide November 2019...

  • Page 34: Setting Up A Proxy Server

    (such as the internet). Proxy servers provide increased performance and security. 1. Tap the Settings (gear) icon in the global toolbar. 2. Tap the Wi-Fi or Wired (Ethernet) option in the in the Device & Network section. Pitney Bowes Operator Guide November 2019...
  • Page 35 Refer to the SendPro C Connectivity Guide for additional information. You can view or download the guide at the Pitney Bowes support site. Pitney Bowes Operator Guide...
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  • Page 37 3 - Managing your machine In this section Creating or disabling the security PIN Adjusting time zone and location code Adjusting display brightness Setting up Energy Saver Managing your Pitney Bowes Canada Post Postage Funds Installing a scale Uploading system logs...

  • Page 38: Managing Your Machine

    4. At the prompt, enter your current security PIN. To manually lock your machine: 1. Tap the user profile icon in the top right corner of the global toolbar. 2. Tap Lock this Device. Pitney Bowes Operator Guide November 2019...

  • Page 39: Adjusting Time Zone And Location Code

    2. Tap Display Brightness in the Device & Network section of the screen. 3. Move the slider to adjust the brightness. 4. Tap the Back button or Home icon to exit the Settings screen. Pitney Bowes Operator Guide November 2019...

  • Page 40: Setting Up Energy Saver

    The Print on Envelopes funds is managed in an account on the SendPro® C. Pitney Bowes offers two ways to fund postage for mailing (Print on Envelopes) on your SendPro® C: A prepaid account with Pitney Bowes or a credit account. You cannot use credit cards.

  • Page 41: Uploading System Logs

    4. Tap on the check box in front of any log that you wish to deselect. 5. Tap the Upload Selected Logs button. 6. Select another log to upload, or swipe down from the top of the screen and then tap on the Home icon to exit. Pitney Bowes Operator Guide November 2019...

  • Page 42: Creating Shipping Labels

    4 - Creating Shipping Labels In this section Signing in and out of the shipping label application Creating and printing a shipping label Creating a trackable label from the address book Creating a new trackable label sender address Changing the sender address for Create Shipping Labels Creating an international trackable label Printing a Canada Post return trackable label Reprinting a Canada Post, UPS or FedEx trackable label...

  • Page 43: Signing In And Out Of The Shipping Label Application

    The user that is currently signed in displays. 2. Select Sign out. To sign into the shipping label application, tap on the Create Shipping Labels icon on the Home screen. You will be prompted to enter a name and password. Pitney Bowes Operator Guide November 2019...

  • Page 44: Creating And Printing A Shipping Label

    Creating Shipping Labels Creating and printing a shipping label 1. Tap Create Shipping Labels on the Home screen. 2. Tap the carrier you want to use. For example, tap Canada Post. Pitney Bowes Operator Guide November 2019...
  • Page 45 4. If you have enabled cost accounts on your SendPro® C, you must provide an account. If this field contains an account, verify the account is correct. To change or add an account, tap on the Cost Account field and select an account from the list. 5. Tap Continue. Pitney Bowes Operator Guide November 2019...
  • Page 46 8. Tap a package type. For example, Box or Envelope. 9. Enter the dimensions and the weight of the box or envelope: Tap each dimension and enter a value using the display keypad. Tap the green check mark when done. Pitney Bowes Operator Guide November 2019...
  • Page 47 13. Tap Add additional service to add extra services. If you are not adding any special services, go to step 14. 14. Select the extra service, in this example, Signature Option. 15. You can continue to add additional services if necessary. Tap Apply when done. 16. Tap Print. Pitney Bowes Operator Guide November 2019...

  • Page 48: Creating A Trackable Label From The Address Book

    Tap Address Book in the application drawer at the bottom of the Home screen, or, Tap SendPro Apps on the Home screen, then tap Address Book. 2. Tap Recipients and select Senders. 3. Tap +. 4. Enter the Sender information. 5. When complete tap Save. Pitney Bowes Operator Guide November 2019...

  • Page 49: Changing The Sender Address For Create Shipping Labels

    Creating an international trackable label Important note: In order to print an international label you need to connect your SendPro C Auto to an 8 1/2 x 11" 1E50 laser printer. You can also print an international label from your SendPro Online account using any 8 1/2 x 11"...

  • Page 50: Printing A Canada Post Return Trackable Label

    5. Tap the shipment to open the details screen 6. Tap Reprint Label. Follow the same steps as you do for creating and printing a trackable label. Pitney Bowes Operator Guide November 2019...

  • Page 51: Canceling A Ups Or Fedex Trackable Label

    To request a refund for a trackable label you've just printed: 1. On the Carrier screen you will see a confirmation that the label has been printed. 2. Tap the Request Refund button. To cancel from the History screen: Pitney Bowes Operator Guide November 2019...
  • Page 52 5. Tap the shipment to open the details screen. 6. Tap Request Refund. 7. Select the agree box to agree to the conditions and then tap Continue. Pitney Bowes Operator Guide November 2019...
  • Page 53 4 - Managing Shipping Labels In this section Using SendPro Online to perform these tasks on your device Checking your PitneyWorks® balance Turning on address autofill Searching addresses in the Trackable Label address book Adding new addresses to Create Shipping Labels address book Deleting addresses from the Trackable Label address book Editing addresses in the Trackable Label address book Setting up default printing options...

  • Page 54: Managing Shipping Labels

    SendPro C Auto device. Using a browser on your PC, go to https://login.pitneybowes.com/sendpro. You can use your SendPro C Auto user ID and password to log into SendPro Online, or you can log into your PB account and go to SendPro Online from there.

  • Page 55: Checking Your Pitneyworks® Balance

    To turn on address autofill: 1. Tap the Settings (gear) icon in the global toolbar. 2. Scroll down to Shipping Settings. 3. Tap SendPro Experimental Features. 4. Tap on the check box for Use Geosearch. Pitney Bowes Operator Guide November 2019...

  • Page 56: Searching Addresses In The Trackable Label Address Book

    Note: The maximum number of addresses that can be displayed in the Trackable Label address book is 1000. To import multiple addresses to the address book on your SendPro C Auto, copy this link into your web browser: https://login.pitneybowes.com/sendpro and sign in using your SendPro C Auto user ID.

  • Page 57: Deleting Addresses From The Trackable Label Address Book

    4. To print the cost on the trackable label, tap the check box for Show cost on label. 5. To print a receipt with the label, tap the check box for Print receipt with label. Pitney Bowes Operator Guide November 2019...

  • Page 58: Managing Create Shipping Labels Email Notifications

    4. Tap the check box for I want to use the same recipient address for all of my return shipping labels. 5. Enter the address in the fields provided using the keypad on the screen. Tap the green check mark when done. 6. Tap Save. Pitney Bowes Operator Guide November 2019...

  • Page 59: Printing On Envelopes

    Comparing rates for classes and services for Print on Envelopes Checking the postage available for printing envelopes Refilling postage for your Print on Envelopes balance Feeding envelopes on your SendPro C Auto Sending a Lettermail™ envelope Printing postage on tapes...

  • Page 60: Printing Postage On Envelopes

    5. Tap the weight icon to view the weighing options (enter weight manually or using a scale). 6. Tap the date to view the date options. 7. View the total postage amount. 8. Preview or add graphics. Pitney Bowes Operator Guide November 2019...

  • Page 61: Comparing Rates For Classes And Services For Print On Envelopes

    Rates that are not applicable to the weight of the letter will not be displayed. 1. Tap to change class. 2. Tap to change package type. 3. Extra services available for class you selected. Pitney Bowes Operator Guide November 2019...

  • Page 62: Checking The Postage Available For Printing Envelopes

    If you see a line through the connection icon, it means you are not connected and will not be able to refill your postage until you establish a network connection. Refer to Related topics below for information on troubleshooting connection issues. To refill your postage: Pitney Bowes Operator Guide November 2019...

  • Page 63: Feeding Envelopes On Your Sendpro C Auto

    The SendPro C uses two separate postage accounts, one for Create Shipping Labels and one for Print on Envelopes. The funds for one cannot be used for the other. Feeding envelopes on your SendPro C Auto 1. Shingle the envelopes (slant the stack as shown) so the bottom envelope feeds first. All envelopes in a single stack should be the same size.
  • Page 64 4. Slide the stack into the feeder until you feel resistance. Note the side guide has been pulled back in the image to show how far into the feeder you need to position the stack. 5. Tap Start on the Envelope Printing screen. The system automatically feeds the envelopes and prints the postage. Pitney Bowes Operator Guide November 2019...

  • Page 65: Sending A Lettermail™ Envelope

    1. Push the tape lever to the right (a) and hold it there. Drop a stack of strip tapes (b) down into the slot. Make sure the printable side faces to the right (toward the touch screen). Pitney Bowes Operator Guide...

  • Page 66: Printing A Future Date

    Note: The date on the postage should match the date when your mail goes to the post office. Your machine automatically advances the printed date on the meter stamp (as well as its internally held date) when the system time reaches 5:00 PM. This time cannot be changed. Pitney Bowes Operator Guide November 2019...

  • Page 67: Printing Additional Postage

    You must reprint a future date on the back of your envelope before you can mail it. 1. Tap Print on Envelopes on the Home screen. 2. Scroll down and tap Class on the left side of the Print on Envelopes screen. 3. Tap Domestic Lettermail. Pitney Bowes Operator Guide November 2019...

  • Page 68: Using Canada Post Special Services

    Place the envelope on the scale. ii. The weight appears in the weight button on the screen. Without a scale: i. Tap the weight button. ii. Enter the weight of the envelope. iii. Tap Apply. 6. Tap Extra Services. Pitney Bowes Operator Guide November 2019...

  • Page 69: Entering Weight Manually When Printing Postage On Envelopes

    11. Tap Apply. 12. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes automatically . Pitney Bowes Operator Guide November 2019...

  • Page 70: Using The Weighing Platform When Printing Postage On Envelopes

    Start to feed the envelopes automatically . Sealing envelopes This procedure describes how to seal envelopes whether you are printing postage on the envelopes or only sealing the envelopes (no postage). Pitney Bowes Operator Guide November 2019...
  • Page 71 3. Make sure the seal/no seal lever is set to the seal position (all the way to the left) as shown here. 4. Place the envelopes on the feed deck and tap the Start button on the Print on Envelopes screen. Pitney Bowes Operator Guide...

  • Page 72: Sealing The Envelope Only, Bypass All Printing

    1. Tap Print on Envelopes on the Home screen. 2. Tap the Weight button. 3. Ensure that nothing is on the scale. 4. In the Weighing Method screen, tap the option button for the Scale. Pitney Bowes Operator Guide November 2019...

  • Page 73: Getting A Canada Post Refund For Damaged Or Incorrectly Printed Mail In Print On Envelopes

    Adding a graphic to your envelope in Print on Envelopes The SendPro C Auto comes with a set of standard graphic images that you can add to your envelopes or tapes when you print your postage. Graphic ads are also known as ads, slogans or logos. Examples include PLEASE OPEN IMMEDIATELY, RECYCLE and Holiday Greetings.

  • Page 74: Printing A Graphic On Your Envelope Without Printing Postage

    4. Tap Apply. 5. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you have, feed the envelopes manually or tap Start to feed the envelopes automatically . Pitney Bowes Operator Guide November 2019...

  • Page 75: Safety

    5 - Safety In this section Safety and Compliance Information for Your Meter...

  • Page 76: Safety And Compliance Information For Your Meter

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.
  • Page 77 The cabinet encloses hazardous parts. If you should drop or otherwise damage the unit, call Pitney Bowes. Use only Pitney Bowes approved ink, tape strips, and cleaners. To obtain Material Safety Data Sheets (MSDS) for OSHA requirements, please go to www.pb.com/msds. When prompted, enter the product name, manufacturer, the Pitney Bowes MSDS Number, or reorder number of the item you are interested in.

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