RoboSense RS-Ruby Lite User Manual page 81

10 Troubleshooting
This section provides detail on how to troubleshoot your sensor.
Problem
Red LED on Interface BOX doesn't light
or blink
Red LED on Interface BOX lights on,
when GPS module is connected. But
green LED doesn't light or blink
Rotor doesn't spin
Reboot at the boot time
Unit spin but no data
Can see data in Wireshark but not
RSVIEW
Data dropouts
Verify the power connection and polarity

Verify if the power supply satisfy the requirement (at least 4A

@ 19V)
Verify if the connection between Interface BOX and GPS

module is solid.
Verify if the Interface BOX LEDs is okay

Verify if the connection between Interface BOX and LiDAR is

solid.
Verify the power connection and polarity

Verify if the power supply satisfy the requirement (at least 4A

@ 19V)
Check if the LiDAR mounting plane is level or if the LiDAR

bottom fixing screws are too tight.
Verify if the network wiring is functional.

Verify receiving computer's network settings.

Verify packet output using another application

(e.g. Wireshark)
Verify if no security software is installed which may block

Ethernet broadcasts.
Verify if input voltage and current draw are in proper range

Check if no firewall is active on receiving computer.

Check if the receiving computer's IP address is the same as

LiDAR destination IP address.
Check the RSVIEW Data Port setting.

Check if the RSVIEW installation path and LiDAR

configuration files path both do not contain any Chinese
characters.
Check if the Wireshark receive the MSOP packets.

This is nearly always an issue with the network and/or user

computer.
Check the following:

Is there is excessive traffic and/or collisions on network?

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RS-Ruby Lite Users' Manual
Resolution