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Chapter 6 Troubleshooting
Bit Set
7
See Power Supply Requirements for the SMART2 on page 20
8
Reserved
Check the temperature ranges in:
SMART2 Environmental and Electrical Specifications on page 69
l
9
Possible hardware or environmental condition. If you cannot resolve the problem, contact Customer
10
Support on page 10.
Possible hardware or environmental condition. If you cannot resolve the problem, contact Customer
Support on page 10.
11
Also, check the Auxiliary 2 Status word to determine which PLL is in error.
12-14
Reserved
Issue a FRESET command and power cycle the unit. If the bit is still present, contact Customer
15
Support on page 10.
16
Monitor CPU idle time. Reduce number of logs or the rate of data logging.
17
Ensure that the Version log is consistent with the hardware.
18-19
Reserved
20
SoftLoad is in progress. See Updating Using SoftLoad Commands on page 56.
You may be exceeding the receiver's velocity limit. If so, reduce velocity. This error can only be cleared
21
by resetting the receiver.
22
Reload firmware using WinLoad or the SoftLoad commands.
23-30
Reserved
31
Possible hardware failure. Contact Customer Support on page 10.
Bit Set
Check the Error Word in the RXSTATUS log. See also Table 10: Resolving a Receiver Error Word on
0
the previous page
SMART2 Installation and Operation Manual v4
The operating temperatures are ambient air temperatures. The temperature sensors on
the receiver PCB will reflect higher operating temperatures (refer to the HWMONITOR
log). The PCB temperature sensors will trigger a receiver warning and receiver error at
100°C and 110°C respectively. The warning and error conditions are captured using the
RXSTATUS log.
Table 11: Resolving an Error in the Receiver Status Word
Action to Resolve
Action to Resolve
45
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