Viewing The Quality Of Your Call - Avaya XT Series User Manual

Troubleshooting the Avaya XT Series

Viewing the quality of your call

Avaya XT Series endpoints display a graphical indicator representing the overall quality of each
call link.
The link quality indicator level is evaluated separately for audio, video, and presentation streams,
based on the average packet loss percentage of the last five seconds. The worst of the three
calculated levels is then displayed.
Quality
Icon
For example, if the overall link quality indicator level is Excellent, it means that the average packet
loss is now less than 3% for audio, 1% for video, and 1% for presentation.
• In a point to point call, the link quality indicator level is displayed in the Avaya XT Series user
interface top header. If the level is Normal or below, it is also displayed as an alert over the
video, when the top header is not visible.
• In a multipoint call hosted by the Avaya XT Series built-in Media Server, the link quality
indicator level is displayed as overlay image on the remote participants' video. The level is
also available in the statistics of each active call.
March 2021
Level Audio
Excellent <=3
Good >3
Normal >7
Bad >10
Problematic >15
Figure 51: Top Header
Figure 52: Video Overlay
User Guide for Avaya XT Series
Comments on this document? infodev@avaya.com
Average Packet Loss
Video Presentation
<=1 <=1
>1 >1
>3 >3
>5 >5
>10 >10
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